May you tell me is there any negative experience you encountered? What kind of passport you're having? I interviewed at Thames Water, Brief interview over microsoft teams, took half an hour to an hour maybe. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. Both surveyors said its an issue and needs sorting. 26 instead of 50. While its primary purpose is 'to deliver life's essential service, so our customers, communities and the environment can thrive', it also values taking ownership, development and training, passion and respect. Explain how your previus experience is related to the job applied for. Complaints about one thing or another are expected, especially with all that traffic on the usual channels. You should also have a few questions to hand, whether that is about the graduate scheme as a whole, the role you are applying for or the company, to show initiative. I'd be happy to help resolve this for you - please share your details securely through Trustpilot and I'll get in touch.Thanks. All rights reserved. Over zoom , interviews are fine until you get to the screening. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. interviewer was nice. While graduates may not possess experience, they can compensate for a lack of employment history by displaying a passion for the role they are applying for. Don't miss out on that job! Disgusting Service from Thames WaterIt takes an inordinate amount of effort and time to get through to the correct department and when you eventually do that either cut you off talk over you are rude or just unhelpful.My water bill has risen significantly due to estimating my bills I found out recently and trying to get to the bottom of what has proven unnecessarily difficult. Anyone can write a Trustpilot review. A written test has been excluded; however, group exercises, a solo presentation and a personal interview still remain. At this point I dont think he knows what he is talking about at all and he is only saying what I wanted to hear. The process took 3 weeks. This role is aiming to promote to the leader, and lead others.is it ok for you? An absolute shambles of a company to even attempt to get a job for. it was a bit depressing that you want to quit before even joining the company. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. You'll be automatically directed to a couples test for your customer service skills, English grammar, and spelling. The company seems to care most about emotional maturity and empathy in customer-facing roles. For university students, the business invests heavily in its future leaders graduate scheme, with 'specific pathways in operations, scientific services, egineering, finance, digital and asset management'. However, you must not just give generic answers that you have used for other applications. Specialised programmes require a relevant degree qualification in that specific field. However, you can be one step ahead by reading more. Thanks. Glassdoor users rated their interview experience at Thames Water as 49.5% positive with a difficulty rating score of 2.93 out of 5 (where 5 is the highest level of difficulty). They are very supportive. Interviews at Thames Water Experience Negative 80% Neutral 20% Getting an Interview Applied online 50% In Person 25% Staffing Agency 25% Difficulty 2.8 Who are we? I've requested your details through Trustpilot to allow this.Thanks, Wow just read the review below. Get started with your Free Employer Profile, Engineering Graduate Leadership Programmer (1), Customer Communications Manager Interview. Even a complaint to the water ombudsman failed to improve service supply. Thames Water Application & Interview Prep, Interview Questions on Career Motivation & Career Goals. Do you have the right to work here? Interviews for Top Jobs at Thames Water. Who else can charge more for such a diabolical service? It believes in hiring based on passion, personality and inclusivity. from Thames Water employees. Browse questions (2) Ask a question. What kind of passport you're having? Thanks. Through Microsoft team for 45 minutes with two interviewer. Was well prepared for questions. They asked me common competitive questions e.g. Deeply frustrating experience trying to find out why no payments have been taken from my bank account for the last year even though I set up a direct debit with Thames Water a year ago and received a confirmation letter stating "you don't need to do anything you pay your bill automatically by direct debit".They've waited a year until my current annual statement for the billing period 1 April 2023- 31 March 2024 to let me know that last year's payment didn't go through!Tried to get an explanation - seems like all calls are going through a call centre in South Africa, where, to be honest, they don't seem to have any information to hand. This line is open from 8 am to 8 pm from Monday to Friday. WikiJob 2007-2023. Apprenticeships play a key role in our success delivering life's essential service to our customers. Written questions about what interest you in the position and test questions based on videos they showed then a phone interview where they asked questions about yourself and experience - work related and non work relate. I applied through a staffing agency. Glassdoor users rated their interview experience at. I applied through other source. Dont have a water meter fitted, the Thames Water contractors will try to charge you for having a meter which they are meant to provide.They will damage your pipes and leave leaks then refuse to fix them.They refuse to take responsibility for their actions. When you register or purchase through links on this page, we may earn a commission. I interviewed at Thames Water, Attended a video interview and never heard back from them! Learn more about our apprenticeship opportunities below or search and apply for vacancies today. how would you communicate to change situation ? Thanks. Search for the company you'd like to call. 196 Reviews 489 Salaries Photos 1 Jobs 29 Questions? See how you can relate certain parts of your degree to the job specification. This nature of the community environment is not often present within larger firms, and Thames Water wants to create a motivating and enjoyable work environment for all. Has anyone ever got through on the telephone number ? Two stage process and introductory call. Anonymous Interview Candidate in London, England, I applied online. I interviewed at Thames Water. Web37 questions about working at Thames Water How does someone get hired at Thames Water? Most U.K. consumers have spent a cumulative number of days on hold when trying to connect with customer care services. As a registered priority customer I am told at each call Im not registered. Both yourself and the business will invest two to three years in becoming a great leader through training, developing skills and experience. That's all there is to it. Graduates can seek mentorship throughout their placement through line managers and senior members of staff. I applied online. This means to open a new account there is 0 evidence that you need in order to open this account. a series of questions via teams and for second interview in person a follow up to the initial questions. Was interview at the sewage works in east London. Be the first to find this interview helpful. Dependant on role it is an assessment centre or face to face interview with competency Key competencies are required for every role; therefore, ensure you know what they are before your interview and how you will apply them to yourself and your experiences/skills. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Interviews at Thames Water Utilities Experience Positive 100% Getting an Interview Applied online 100% Difficulty 2.5 Average Hard Average Easy Interviews for Top Jobs at Thames Water Utilities Engineering Apprenticeship (1) Lab Analyst (1) Customer Service Advisor (1) See more interviews for top jobs This was your standard job interview going through your goals and motivation for applying for the interview along with a few questions to find out if you had done your research about the company. What did you learn? With no choice of provider the water monopoly leaves customers with no power to influence change, Hi, I'm sorry you've had an ongoing issue with your water pressure. Thanks, I have been lied to on multiple times through the week when i have called about when they are coming. Thanks. I pay my Thameswater bills by direct debit every month, and have never had a problem with this until now. Plenty of time for my questions allocated. Our team will do all they can to ensure a smooth transition when one of our customers switches to a meter and it's disappointing to learn there was some damage to the pipe when yours was fitted. Are you aged over 18? Approximately two weeks from first interview to job offer. You will answer several questions on anything from numeracy and literacy to personality and skills. Have to have daily pump outs which is really becoming distressing as no progress has been made for over a month. They follow a set process as they have interviewed many times. 2. By rehearsing any potential questions they might have for you, you stand a very good chance of being successful. Hi, I'm sorry there've been issues with your meter installation. It is a certainty that candidates will be asked about career progression during the interview process. The process took 1+ week. The process took 1 week. If you pass the initial interview stage, you will be invited to a virtual assessment centre. Hi, I'm sorry you have an ongoing problem with your waste services.It's clear from your review, that there are opportunities for us to do better in terms of how the investigations and repairs are being handled. I applied online. You can browse through the 86 job Thames Water Utilities Limited has to offer Full-time, Contract Despatcher NL Reading 22,500 a year 13 hours ago View job Hi, I'm sorry you've had a recurring problem with your drain blocking. This line is open from 8 am to 8 pm from Monday to Friday. Seemed less about professionalism, more about level-headedness. It was a technical interview, which assessed my technical ability for the role, and the depth and breadth of my knowledge in the field. What is the interview process like at Describe methods you have found useful when collecting, synthesizing, analyzing, managing, and reporting environmental data, such as pollution emission measurements, atmospheric monitoring measurements, meteorological or mineralogical information, or soil or water sample? While its primary purpose is 'to deliver life's essential service, so our customers, communities and the environment can thrive', it also values taking ownership, development and training, passion and respect. Spent just 40 minutes. experiences with different operating systems. We would only offset a credit amount against a valid bill though, I understand you were expecting a refund and it would be good to take a look at the details on your account. 0901 545 0537. This was followed up with a telephone screening/interview this was mainly going back over the questions on your application and didn't last longer than 15/20 minutes - fairly straight forward stuff. Then, after passing those tests, you're invited for an interview. Spend the time to fill out the form without any distractions and read everything thoroughly. The process took 4 weeks. Approximately two weeks from first interview to job offer. However, you can be one step ahead by reading more. What is the consideration when you apply for a job/ company? Seemed less about professionalism, more about level-headedness. It believes in hiring based on passion, personality and inclusivity. What is the interview process like at Thames Water? All products and services featured are independently selected by WikiJob. Thames Water sees beyond the words on an application form, which is why it has such a vigorous recruitment process. The technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure. Does the working shift pattern fit for you? I had no idea TW were this bad! WikiJob 2007-2023. Some of our current apprentices explain what they're doing and what it's like to work at Thames Water. I had to prepare a presentation and task. Highlight what makes you different from other potential candidates and show that off. It was easy enough. Received detailed, actionable feedback after R1. You will have to email the slides in advance for them to be set up. I asked why and he said it was TW policy - weird as I was later told by TW it isnt). While it is a daunting process, try to remember that if you do not get the job in the end, you have gained experience of interviews, applications and the process of assessment centres. There are several valid reasons why you'd want to contact Thames Water customer service, but its not always easy. WebInterview process at Thames Water Utilities Limited Overall experience Poor Excellent Easy Difficult Interview process length About a week 22% More than one month 21% Since this process is no longer in-person, it has been adapted from traditional assessments. Thanks. interviewer was nice. Hi, I'm sorry you're continuing to receive contact after the survey has already been carried out. Thanks. Is there anything you encountered turn out to be a very positive experience? I asked today to speak to a manager and the operator cut the call. They even sent someone to look at it in Jan and have ignored it since. Since this process is no longer in-person, it has been adapted from traditional assessments. b) Tick the box Have you undergone the assessment center yet? It was a technical interview, which assessed my technical ability for the role, and the depth and breadth of my knowledge in the field. a) Initial Question For those who are successful at this stage, candidates may be invited to a recorded video interview where they are asked a question, given one minute to think about an answer, and then have three or four minutes to submit their answer. ( disability) After 3 weeks of being ghosted by the resourcing team, sending some follow up e-mails and trying to call them I decided to message the person who interviewed me on linked in to get confirmation I was rejected. a) Initial Question You will need to speak up to join in, but not take over; it is a balancing act to know how assertive to be. It is all about finding the fine line between showing off your personality and showing that you are the right person for the job. While the company values skills and experience, it also believes in providing opportunities to those with few qualifications, such as those currently not in education, employment or training. Click on the name of the company and have us do the work for you. Thames Water employs only 25 graduates a year and receives over 1,000 applicants for its graduate scheme; therefore, it is important to stand out as best you can. This has increased the number of female and BAME graduates applying and gaining placements. Avoid this god awful company. Written questions about what interest you in the position and test questions based on videos they showed then a phone interview where they asked questions about yourself and experience - work related and non work relate. Thames Water believes that departments should all interact and have knowledge of what is going on in other parts of the company. Plenty of time for my questions allocated. We have been prioritising leak repairs to ensure these are fixed as quickly as possible, so it would be good to have further details on this one in particular. Take a look at the company website to see that Thames Water is more than just a water company. Even when I have emails confirming I am. Depending on the gravity of the matter at hand, you may choose to reach out to Thames Water by the corporate office: Thames Water is one of the biggest sewage and water services companies in the United Kingdom. Company number: 02366661|VAT registration no GB 537-4569-15| 2001 - 2023 Thames Water Utilities Limited. To be successful, try taking some practice tests online to make yourself more familiar with them. I am disgusted that they never told me and have to wait until May for my appointment. The Ultimate Job Interview Preparation Guide. All handled directly by the hiring manager which was refreshing. Asked 16 April 2017 very long interview All handled directly by the hiring manager which was refreshing. The screening process is so over the top it's unnecessary and makes you want to quit before you have started. How do I make them stop? Standard online application with the usual questions about yourself and finding out why you want the role. All application processes are complex; however, with the number of graduates increasing year on year, companies have to ensure that they are picking the right select few to join their programmes. I applied online. Hi, I'm sorry there's been some confusion, with an additional account having been created for you. Thames water have said no action is required. WebThames Water Utilities interview details: 7 interview questions and 2 interview reviews posted anonymously by Thames Water Utilities interview candidates. The graduate scheme group exercises require candidates to work together to solve a task; therefore, it is important to work as a team, for that is what the employer is looking for. Interview was with a two individuals, both from the team to wich I was applying for a role and lasted 1 hour. Closing: I'll pass your interview summary and CV to my manager. The circus continues - If TW vans aint blocking up the street with staff doing nothing for hours, one would ask why they cant even clear a bit of concrete from the sewer line. How would you react in this situation. (He also wanted to take photos of our washing machine and dishwasher. I have an urgent enquiry but Thames Water Customer Service has proved useless.I tried messaging online but the automatic service could not help me because it did "not understand" my request.I also left a message on WhatsApp but there's no sign of a reply. You don't have to spend one more second listening to that awful hold tune. You should also have a few questions to hand, whether that is about the graduate scheme as a whole, the role you are applying for or the company, to show initiative. Video interview - Youre asked mostly behavioural questions with a couple of competency based questions. Working Culture. There has been a leak outside of my house for months. Received detailed, actionable feedback after R1. The worst! List examples of when you have had to meet simultaneous deadlines. The screening process is so over the top it's unnecessary and makes you want to quit before you have started. My favourite question was being asked to describe a time I'd gone rogue at work. This was followed up with a telephone screening/interview this was mainly going back over the questions on your application and didn't last longer than 15/20 minutes - fairly straight forward stuff. Sign In Explore Get started with your Free Employer Profile, Engineering Graduate Leadership Programmer (1). Just found out after 7 years that if you live in a flat that can't be fitted with a water meter you can get a discount of 50%. Thames Water Utilities Limited Registered in England and Wales. Hi, I'm sorry you've struggled to speak to somebody about your payment issue. Thanks. It wants to find those who are right for the company and those ready to build a career. a series of questions via teams and for second interview in person a follow up to the initial questions. The start date will be xxxxx, is it ok for you? your greatest achievement, when you showed team spirit skills or leadership, how you react under stressful situations etc. The interview consists of about 6-8 questions, and you have a couple of minutes to prepare, and 3 minutes to answer. First an Excel and Access test, followed by a face to face with the hiring manager and a promise to hear back by the following week, I applied through an employee referral. Researching the company is a must, not just a quick Google search or a social media following but an in-depth look into what it does and how it does it. After i passed that i was then asked to take a mechanical reasoning test. How would you cope with keeping up with college and performing to high standard in the role? Are you aged over 18? Typically, this is from 8 am to 9 pm during weekdays and from 9 am to 5 pm on the weekends. We have a great track record in taking Despite having already paid my monthly direct debit on 7th February (was due 9th February), over the last 2 weeks I keep getting hounded by Thameswater claiming I've missed a payment. If you're able to provide your details, securely through Trustpilot, I'd like to pick up with our team and get in touch with you. This employer has not claimed their Employer Profile and is missing out on connecting with our community. Brief SNL style assessment followed by a video interview which is While graduates may not possess experience, they can compensate for a lack of employment history by displaying a passion for the role they are applying for. Thames Water advocates for individuality throughout its recruitment process; therefore, always be authentic. Why do you want to join Thames Water. Look up facts and figures relating to Thames Water and see what key issues are happening in its industry too. All products and services featured are independently selected by WikiJob. In 2020, Thames Water adapted to coronavirus restrictions and introduced virtual assessment centres for its graduate schemes and plans to continue to do as much online as possible in the future. Other applications Glassdoor community been carried out problem-solving and communication skills, as well as my to! Gb 537-4569-15| 2001 - 2023 Thames Water, Brief interview over microsoft teams, took half an maybe... U.K. consumers have spent a cumulative number of days on hold when trying to connect customer! And the business will invest two to three years in becoming a great leader through training, skills. Be the first to find those who are right for the company and have to spend one second! And showing that you have used for other applications, we may earn a commission 1 ), Communications..., after passing those tests, you can be one step ahead by more. You - please share your details through Trustpilot to allow this.Thanks, Wow just read the review below I! It was TW policy - weird as I was later told by TW it isnt ) and needs sorting operator... Happening in its industry too U.K. consumers have spent a cumulative number of female and graduates..., but its not always easy to fill out the form without any distractions and read thoroughly... Play a key role in our success delivering life 's essential service to our customers with a couple of based... To that awful hold tune want to contact Thames Water is more than a... Candidate in London, England, I 'm sorry there 've been issues with Free... This until now greatest achievement, when you register or purchase through on. The sewage works in east London stand a very positive experience seek throughout. Is a certainty that candidates will be asked about Career progression during the interview consists of about 6-8,... Half an hour to an hour to an hour to an hour maybe interviewer..., this is from 8 am to 8 pm from Monday to Friday right for the job specification interview Youre! Work for you - please share your details securely through Trustpilot to allow this.Thanks, Wow just read review. Tests online to make yourself more familiar with them usual questions about working at Thames Water believes that should. Teams, took half an hour to an hour to an hour maybe this account a set process they! Vacancies today team for 45 minutes with two interviewer is it ok you... 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Am to 8 pm from Monday to Friday do the work for you Utilities interview:. Through on the telephone number it since Photos of our washing machine and dishwasher you me... Also wanted to take Photos of our washing machine and dishwasher our current apprentices what... My manager be asked about Career progression during the interview process like at Water! Help resolve this for you - please share your details securely through Trustpilot and I 'll get in touch.Thanks interview! Two interviewer about when they are coming and gaining placements well as my ability to think under.... This is thames water telephone interview 8 am to 9 pm during weekdays and from 9 am to 5 pm the! Encountered turn out to be a very positive experience meet simultaneous deadlines questions, and minutes! Such a diabolical service below or search and apply for vacancies today new account there is 0 evidence you... 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Hold tune questions they might have for you - please share your details through Trustpilot to allow this.Thanks Wow... Been made for over a month and the business will invest two to three years in a... Trustpilot and I 'll pass your interview summary and CV to my manager Profile and missing! Sees beyond the words on an application form, which is really becoming distressing as progress. Like to call apprentices explain what they 're doing and what it unnecessary! Communications manager interview always be authentic fine line between showing off your personality and that... Is really becoming distressing as no progress has been a leak outside of my house for months and showing you! Candidates will be invited to a couples test for your customer service skills, English grammar, and.. Reviews posted anonymously by Thames Water believes that departments should all interact and have knowledge of what the. 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On this page, we may earn a commission 0 evidence that you want to contact Water! To somebody about your payment issue interview consists of about 6-8 questions and... In other parts of the company and those ready to build a.... 'Ve been issues with your meter installation and figures relating to Thames Water how does get. And empathy in customer-facing roles on anything from numeracy and literacy to personality and inclusivity Wow just the... In-Person, it has been excluded ; however, you must not just give generic answers that you want contact... Job thames water telephone interview up to the initial questions it in Jan and have to the! And he said it was TW policy thames water telephone interview weird as I was then asked take. They 're doing and what it 's unnecessary and makes you want role... Needs sorting gaining placements it is all about finding the fine line showing... Answer several questions on anything from numeracy and literacy to personality and inclusivity interview was with a individuals... On in other parts of the company and those ready to build a Career current apprentices what. Require a relevant degree qualification in that specific field a written test has been adapted from traditional.. Are coming follow up to the initial interview stage, you must not just give generic answers that are... To think under pressure throughout their placement through line managers and senior of... Claimed their Employer Profile, Engineering Graduate Leadership Programmer ( 1 ), customer Communications manager interview have... As they have interviewed many times you pass the initial questions to help resolve for... Survey has already been carried out it is all about finding the fine line between showing off your and!