Alternatively you can drop it off and use any box you want. You can do things the old-fashioned way by heading to a Comcast Service Center or your nearby, to return your equipment by hand. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together anytime, anywhere, on any device. To get started, please send us a direct chat message with your full name and service address to Xfinity Support. Whether you're moving, upgrading devices or canceling a service, we can help! But you dont have to let that happen. You dont have to let Comcast Xfinity charge your account for something you didnt do. After you return your equipment, it will be immediately removed from your account. You can do things the old-fashioned way by heading to a Comcast Service Center or your nearby Xfinity store to return your equipment by hand. If you do this make sure you get a receipt so that you can confirm you did everything the right way. Take your complaint beyond customer service and get a real resolution. Put the equipment being returned into its original box. People need to know someone is out there to help! Customers have learned the hard . Start your claim today. If you do this make sure you. Take photos of all sides of the equipment with your phone or camera so that you have time and date stamps too. Select a return option, follow the listed instructions and press Confirm. When you are ready to return your equipment, you have to: With UPS you can have it picked up in which case you get a prepaid shipping label and you put it onto the original box (the one in which your equipment was originally delivered to you). Before you send anything back, be sure to take photos. This can often be the source of complaints, lost equipment, and. If you need to return or exchange Xfinity Cameras, please see these instructions. You need to make sure you return the right equipment. Please allow up to two weeks for the return to be reflected on your account. Keep the top portion of the label with the tracking number included, as this will be your receipt. Older Pods can't be exchanged for the new model (2nd Generation). Here's the detailed steps to direct message us: Click "Sign In" if necessary. Customers have learned the hard way that each piece of equipment is charged separately, so accounts might end up with a few hundred or even a few thousands dollars in bogus equipment return fees. Thank you FairShake for representing the little people screwed over by corporations. To initiate a return for refund or hardware warranty replacement, visitXfinity.com/xfi-pods-return-form. Document Your Comcast Xfinity Equipment Condition, Before you send anything back, be sure to. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Select a return option, follow the listed instructions, and press Confirm. 2023 FairShake. Drop off your equipment at any Xfinity Store or Comcast Service Center. Frequently companies like Comcast will still lose your equipment and try to charge you, even if you did everything right. Comcast Xfinity gives you. Take photos of all sides of the equipment with your phone or camera so that you have time and date stamps too. Drop off your equipment at any Xfinity Store or Comcast Service Center. After you return your equipment, it will be immediately removed from your account. Depending on your account and plan you might need to return: How Long Xfinity Gives You to Return Equipment, You dont have long. so that you can confirm you did everything the right way. This seems simple enough, except the fee is high, per piece of equipment about $110 per item. Put the equipment being returned into its original box, and place your UPS prepaid shipping label on the outside. Check off the device(s) you'd like to return and select, Select a return option, follow the listed instructions, and press. If you have any other questions, let me know! People might think they only need to return equipment when they cancel their Comcast Xfinity account, but you also have to return equipment if: Comcast Xfinity purportedly makes it very easy to return equipment: Go to their Digital Return Center at Xfinity.com/returns and follow all on-screen instructions for the device you have with your account. This will help you on the off chance Comcast Xfinity tries to claim you damaged their product which they can do, and which results in higher fees. Is Xfinity wrongly charging you an equipment return fee? Note: Once the company receives your equipment they will send you a confirmation letter. Understand Xfinity Early Termination Fees, Comcast Xfinity: Renting vs. Buying Your Router, Modem, or Gateway. Be sure to get a tracking number on your receipt with this option so that you know where your equipment is at all times. If a UPS Store representative packages the equipment for you, you'll receive a physical receipt with your tracking number so that you can track the progress of your return at. Should you need to return your rented equipment, there are four ways to do so (all free of charge): Initiate your return online and send your equipment back with a prepaid UPS shipping label, Visit us at an Xfinity Store or Comcast Service Center. Please allow up to two weeks for the return to be reflected on your account. That you could make it resolved in a few days is wonderful. You nailed it! Visit our Digital Return Center at xfinity.com/returns and follow the on-screen instructions for the device you'd like to return to us. What Happens if Comcast Xfinity *Loses* Your Equipment. Keep the top portion of the label with the tracking number included, as this will be your receipt. If you've selected UPS Prepaid Shipping: Return to the Device Management Center. Put the equipment being returned into its original box, and place . And don't forget to get a receipt from UPS! Click Print Shipping Label to print the label for your package. One, you can take it to your local store and drop it off there. Get the most out of Xfinity from Comcast by signing in to your account. You are upgrading your plan or downgrading your plan and need new equipment, You are moving and need new equipment at your new location, Your equipment is faulty and needs to be replaced. If you need to return or exchange xFi Pods, please see these specific instructions. Even if youve already disconnected your account, you can still use the Digital Return Center - you just need your Xfinity ID and password. I cant say enough good about this company! You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us. Call 1-800-PICK-UPS to schedule an at-home pickup by using the label tracking number or drop the package off anywhere that UPS shipments are accepted. At FairShake we show you how to avoid them, and what to do if you are charged. You can always reach out to them if you have tracking information that confirms it was received in order to get that confirmation letter. https://www.xfinity.com/support/articles/returning-your-equipment, https://www.xfinity.com/support/articles/return-exchange-xfi-pods, https://www.xfinity.com/support/articles/returns-and-exchanges. If you dont return the equipment you get charged for it. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. For help moving, just tell us a bit about your move at xfinity.com/moving and we'll take care of the rest so you can move in about a minute. And if you don't pay it, then eventually Comcast Xfinity can send the bill to a collections agency and it will end up as a bad mark on your credit score. Put the equipment being returned into its original box, and place your UPS prepaid shipping label on the outside. to return your equipment, so you have to act fast. There are two ways to do that actually. This will help you on the off chance Comcast Xfinity tries to claim you damaged their product which they can do, and which results in higher fees. You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us. At FairShake we can help with bogus equipment fees and make sure you dont pay what you dont owe. I would take your id and maybe even a bill with you, just to show you are a customer, and they will handle everything else! equipment. This seems simple enough, except the fee is high, Check the corresponding boxes for the equipment you are returning based on what is associated with your account, Choose the reason for your return, and which return option you want: in person or by mail, With UPS you can have it picked up in which case you get a prepaid shipping label and you put it onto the original box (the one in which your equipment was originally delivered to you). We have an agreement with them and they will ship it back to us for free for you! It is better to be safe than sorry. Choose a reason for return and press Continue. Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. Our team at the Xfinity Store will provide you with a receipt confirming your return details. Best of the Best. This way is going to keep you from even needing a return label. Comcast Xfinity gives you 10 days to return your equipment, so you have to act fast. If a UPS Store representative packages the equipment for you, you'll receive a physical receipt with your tracking number so that you can track the progress of your return at. All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247, Help with Comcast Xfinity Equipment Return Fees, Closing a Comcast Xfinity account or making changes to an existing plan usually requires sending equipment back and forth. I was having problems with the company for months. If you've selected UPS Prepaid Shipping, a prepaid shipping label will be prepared for you. You dont have long. And if you dont pay it, then eventually Comcast Xfinity can send the bill to a collections agency and it will end up as a bad mark on your credit score. They are really a light for us in a very hard time. To see these instructions in a different language, see: Chinese; Portuguese; Russian; Tagalog; Vietnamese; Simple Options to Return Xfinity Equipment Should you need to return your rented equipment, there are four ways to do so: Let me know if you have any additional questions, or you need me to look up some stores in your area for you! Alternatively you can drop it off and use any box you want. If this country worked with the sincerity and expertise of FairShake we would be in great shape! If you don't return the equipment you get charged for it. Second, you can also go to any local UPS store and ask them to send it back to us. Be sure to. Once the form is completed, you'll receive an email confirmation with next steps on how to return the equipment, as well as details on how your refund or hardware warranty replacement will be processed.Please note, you'll need to return your xFi Pods within 30 days of original purchase to receive a full refund; however, xFi Pods can be replaced within one year under the hardware warranty. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. If you don't see your device, simply follow the return options below. Depending on your account and plan you might need to return: Note: You should receive a confirmation letter or email from the company detailing what you need to return based specifically on your services. It is better to be safe than sorry. Learn more about thelimited warranty for Xfinity xFi Pods. They got more done in a few weeks than I did in over two years. What Happens if You Dont Return Equipment. This seems simple enough, except the fee is high, per piece of equipment - about $110 per item. FairShake can help. Check off the device(s) you'd like to return and select, Select a return option, follow the listed instructions, and press. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I have upgraded my internet modem and need to return the old one but I can't seem to get a shipping label. It's not right what Big Business can get away with if we let them. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. Here's the detailed steps to direct message us: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window, So I can just walk in ups store and give it to them I won't need a label when I drop it off. Click Print Shipping Label to print the label for your package. Call 1-800-PICK-UPS to schedule an at-home pickup by using the label tracking number or dropthe package off anywhere that UPS shipments are accepted. Select Return Details for the device you're returning. If you dont return the equipment you get charged for it. Learn how to return your Xfinity xFi Pods for a refund or warranty replacement. To do so, click on the chat icon located at the top right of this forums page. 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