After hours chatbot. You can monitor your flight by using our flight tracker. If you need to contact us, well always ask you for your holiday booking reference, and our hoteliers and transfer operators will use this reference number too. Promo code valid for new bookings made between 09.00 Tuesday 02/02/2022 and 22.00 on Saturday 30/09/2023 (inclusive) for holidays taking place between 02/02/2022 and completed by 31/10/2024. Will my hotel room have air conditioning and can I control it? How EasyJet is scaling to new highs with AI The low-cost airlines digital director, who also looks after the holiday division, explains to TechInformed how the firm Please be patient if this happens. Alternatively, if you already have an easyJet holiday booking with an outstanding balance, login toyour accountusing the email you used to book and view your booking. They can then be collected at the baggage reclaim when you arrive. To get started and find out more - login to your account using the email address you used to book, view your holiday booking and follow the steps listed. The live person is available 24x7 for help The government has also has a Travelaware site that provides further guidance and advice for keeping safe when travelling. 3. Your holiday confirmation contains plenty of useful information for your trip. What might the conditions around my hotel and resort be like? In all cases, outdoor sports and facilities are subject to weather conditions. Some countries require that passports are valid for a minimum period beyond your trip, usually three or six months, and less than 10 years old. What if I test positive for Covid-19 on holiday? Infants in their own seat and children over 2 years old have the same cabin bag and hold luggage allowance as adults. The chatbot answers questions regarding flights and easyJets policies. Will I need to pay any deposits or local taxes at my hotel? To continue the conversation, choose the User input block from the main menu, and drop it after the Bot response block. Im in resort and Ive got an issue with my holiday who can I contact? This information can change more often than you think so its worth checking in closer to your departure date too. If youve already booked and we consider that a change to your holiday is important, well try and tell you about it before you go. Check your room descriptions carefully to see whats included. Will I have to pay any additional fees to use the hotels facilities? Step 1: Identify the purpose of your chatbot Step 2: Decide where you want it to appear Step 3: Choose the chatbot platform Step 4: Design the chatbot conversation in a chatbot editor Step 5: Test your chatbot Step 6: Train your chatbot Step 7: Collect feedback from users Step 8: Monitor chatbot analytics to improve it Free Child Places -One free child place for every two full paying adults sharing accommodation is available on selected holidays departing between 01/04/2023 and 31/10/2024, where you see the Free child place label, subject to availability. To use our site, we recommend using the latest versions of Chrome, Firefox, Safari or Edge. What if easyJet holidays cancels my holiday? If you're travelling today or already on an easyJet holiday, find out how to get in touch with our 24/7 On Holiday Support team. If you have an easyJet holidays voucher that you want to put towards your holiday, or you want to apply a promo code, you can add this on our 'Holiday Extras' page when booking online. What are the passport requirements for my destination? I'm having difficulty using your website on Internet Explorer, why is this? When youre ready, click on save to close. Taxes might be payable per person or per room per night and theres often a reduction for children. If you wish to go on an excursion whilst on holiday, you do this at your own risk. Save up to 100 is based on 1 adult and 2 children travelling on the same booking. 3. If you dont have one, you can sign up here. For more information, please refer to the latest FCDO advice for Egypt. If youd prefer to get some advice before booking, you can speak to our team, Were determined to do all we can to allow you to book with confidence - which is why weve created our industry leading, If youre looking to make substantial changes to your easyJet holiday (such as changing your destination or dates), youre covered by our industry leading easyJet holidays, Whatever you choose, it means youll be able to quickly and easily re-book a different holiday. This deposit amount is decided by the hotels directly rather than by us. My room has an extra bed what type of bed will this be? Currently, youre only able to book a holiday for up to 9 people on our website. You can purchase travel insurance with our partner, You can offset the carbon emissions from your flight with the help of our partner. We are proud that during these exceptional times, weve been able to refund customers within an average of 10 days from cancellation we know how important this is to you. Can I get an extension on my balance due date? If youve already booked and have a flight reference (you can find this by logging into your account and viewing your booking this will usually start with a K), you can select your seat on the easyJet website or via the app right away. WebAn AI chatbot is any app that users interact with in a conversational way, using text, graphics, or speech. UK departures only. I've added incorrect contact details when making my booking - how can I fix this? you will be required to follow local health authority rules. Chatbots are a one-off investment that assists firms by cutting down on staffing expenses. To meet the various government requirements on testing for international travel, its really important that you source the right tests and from government approved providers. We do not accept any responsibility if you cannot travel because you have not complied with the passport, visa, and immigration requirements and / or you fail to comply with all applicable health requirements. Can I set up a direct debit to pay my holiday balance? These visas are valid for stays of up to three months. Please get in touch with our team who can advise on whats possible for your holiday. If we havent contacted you to let you know your holiday cant go ahead, but youre looking to cancel your booking, find out more about your cancellation options as part of our Protection Promise here. 56 x 45 x 25 cm, including any handles or wheels), you have the option to: Select an Up Front or Extra Legroom seat, which include a large cabin bag. You can book a huge range of exciting tours and activities through our partner Musement. easyJet is a British low-cost airline group that operates domestic and international flights. If the request youd like to make isnt on the list in our online booking journey, or youve already booked your holiday, you can get in touch with our team to discuss this further. If youve booked a transfer, you can see your arrival instructions by viewing your booking or in your 72 hours to go email youll also find the contact details for our transfer partner, so you can contact them directly with any issues. if the flight cost is higher/lower). This will vary from each hotel, but the extra bed in your room can take a number of different forms. Failure to do so could result in you being unable to go on holiday and cancellation charges will apply. If youd like to pay towards your holiday balance, login to your account and view your booking to get started. Passengers of BA-owner IAG and rival EasyJet have yet to reclaim some 724m (643) in travel vouchers going back to the beginning of the pandemic. Prices are subject to change. To find out more and get started, login to your account, view your holiday booking and follow the steps listed. So if you're just below the minimum spend required, make sure you check if any upgrades are available for your holiday! Which terminal at London Gatwick Airport am I flying from/to? How will I receive my holiday documents and booking reference? 13-0 days from departure full charges apply. So if youve already cancelled your booking once, get in touchwith our team to discuss your amendment. If you decide to accept the risks of hiring quad bikes, it is strongly recommended only to do so as part of an organised excursion with a reputable supplier, and think about the safer alternatives to hiring a moped such as hiring a car, taking a taxi or using public transport. You should receive your holiday confirmation and booking reference by email shortly after booking - make sure to check your junk/spam folder if you can't see this in your inbox. While all holidays include 23KG per person (excluding infants aged 0-2 years, unless they have their own seat), you don't have to take your full allowance - or any bags at all! Use of codes is strictly in accordance with the promotional code terms and conditions, including any applicable minimum spend. How do I find and use my easyJet holidays credit? Noise: Road traffic or aircraft noise may be heard (if you are near a flight path). Alternatively, you can select the option to receive everything back as easyJet holidays credit, meaning you can quickly and easily re-book a new holiday. I booked my holidaybefore 1st November 2022. Where can I find the latest travel advice? If you apply for a card from this date onwards, you will be issued with a new UK Global Health Insurance Card (GHIC) instead of an EHIC. Find out the answers to the most commonly asked questions by selecting from the topics below. If you still need to get in touch with our team, we have a handy contact form or our easyJet holidays chatbot to help you. You're always protected with easyJet holidays. That's a promise Its your responsibility to ensure that your party meets your destination countryFCDO entry requirements. The ground team will keep you informed of when your luggage will be returned to you. If your flight has been delayed or cancelled or you were denied boarding, you might be entitled to compensation if the cause was easyJets responsibility. So if youve already cancelled your booking once, If you change your mind about your holiday, weve got you covered. You'll find this on your confirmation email and other emails you've received from us. Well do everything possible to help with alternative arrangements whilst you are in resort and to get you home, and we have a dedicated team that will proactively reach out to you. Transfers run to a schedule, but can be a few minutes late. If you have a question about a flight only voucher, please visit the airline help centre. To get started and find out more -login to your accountusing the email address you used to book, view your holiday booking and follow the steps listed. Tracking gaining insights and consumer data. Booking Conditionsapply. Transfers are shared with other customers. Once youve logged in, head over to the redeem gift card section of your account. Im travelling to Europe following the UK's withdrawal from the EU. I need special assistance for my transfer how can you help me? It wasn't actually Live Chat, more so auto answer auto response (Easyjet Chatbot) even when you tried to ask a question it came back stating I don't understand. While transfers arent included for city breaks, youll be able to add one during the booking journey for a fee. You can call our On Holiday Support team and we can advise you on what's best to do. They'll also be able to advise if you need to fill in any forms, provide proof of applicable vaccination(s) or a negative Covid-19 test, in order to enter your destination. WebOur easyJet Chatbot is now available on easyJet.com . We plan your holidays a number of months in advance and changes to hotel information, facilities, activities, services and board basis can occur for a variety of reasons. Once youve booked, if you think youve found the same holiday, including all the extras such as 23KG luggage, cheaper elsewhere that meets the criteria, send us the details on this page and well be in touch. If you have an early morning flight departing from London Gatwick (before 8am), or Bristol or Manchester (before 8.30am), you can drop off your hold bags the evening before and save time the next day. As part of our industry leading easyJet holidaysProtection Promise, if you cancel 60 days or more before departure, well return your deposit back to you as easyJet holidays credit and refund any further payments to your original method of payment for your booking. Can I add any extra bags or sports luggage? If you would like to amend the type of transfer you have booked, get in touch with our team. You may find your holiday resort or accommodation, operates enforced smoking restrictions, which may extend to rooms and balconies, or in some cases the whole property. 23kg luggage allowance: 23kg pp for adults and children (excluding infants). When it comes to paying for your trip, you have a few options. It allows you to communicate your clients by using web and mobile friendly chatbot, Facebook Messenger chatbot, and more. Only voucher, please refer to the redeem gift card section of your account, view your holiday you find! ( if you dont have one, you do this at your risk... Assists firms by cutting down on staffing expenses schedule, but can be a few options resort! Chatbot, Facebook Messenger chatbot, Facebook Messenger chatbot, and drop it after the response! Block from the EU one during the booking journey for a fee, head over to the most commonly questions. For adults and children ( excluding infants ), but the extra what! Is decided by the hotels directly rather than by us Firefox, Safari or Edge international. Youd like to amend the type of bed will this be cabin bag hold... Are subject to weather conditions easyJets policies menu, and drop it after the Bot response block code... Voucher, please refer to the redeem gift card section of your account, view your to. Call our on holiday, weve got you covered need special assistance for my transfer how can control... Hotel and resort be like conditions, including any applicable minimum spend required, make sure check! Have a question about a flight path ), we recommend using the FCDO. 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