Any TRENORD ticket, booklet or season ticket that has Milano as its destination (including Malpensa Express tickets with a dedicated fare) can be used within the entire urban railway network of Milano and on all lines of the Passante Ferroviario. The Pass is dedicated to foreign citizens residing outside Italy. Where can I check if the train I am waiting for is on time? The maximum Pass validity is of 11 months from the date of purchase. The ITALIA IN TOUR 3 Promo 3 consecutive days counting from the chosen date. Can I use a train earlier than the time indicated on the ticket purchased online? , Your country of residence on the Pass is incorrect.. Tutte le aziende di trasporto Lombardo passeranno ad abbonamenti su tessera elettronica regionale Io viaggio, ma con tempi diversi rispetto ai singoli progetti aziendali. If you have reservations they will display the allocated seats and the carriage number or letter, which isusually indicated on the exterior. So, if you are logged in at the time of change, you must first log out. WebSTEP 1: ACTIVATE YOUR ACCOUNT. See our FAQ on how to deactivate your mobile Pass. The number you plug into the Hour box will be whatevers before the colon a 13 in the case of 1pm. I don't work for Eurail/Interrail. Even if you buy from Interrails own reservation tool it is never linked or automatically generated by your pass. Select the Pass you wish to request a refund for. I know when we want to travel and where. Supra-regional fare tickets are valid for 4 hours from validation. Find the Trenord card that suits you best and use it to load your travel tickets, Are you planning multiple trips on one route? The inserted address does not correspond to an active user, We have not found any suggested pages for your search. , Promo Passes can be non-refundable or non-exchangeable for mobile and paper. Origin/destination passes on Trenitalia ATB ticket: 7 days before validity commences, can be purchased from 22nd of the month before use. You must submit a refund request no later than six months from the last possible activation date indicated on the mobilePass. Following Friday morning train to Fukuoka. I did not purchase using my account number. YOU NEED TO BUY RESERVATIONS for all IC and Frecce trains in Italy as well as adding these trains to your pass. Activation must be done within 5 days from the day following the purchase, but compulsorily during the first day of use of the subscription. The front end is translated pretty well, but there are still parts where youll need to know some Italian to figure out the answers to your questions. or 3 hours for a travel up to 50 km, 6 hours for between 51 and 200 km, 24 hours for over 200 km from the date and time indicated on the ticket. In case of a rechargeable pass on the IO VIAGGIO card: card and recharge receipt. From the Trenord App, via Atm or Intesa Sanpaolo Home Banking, you only have the possibility to renew your digital subscription. Thanks again! Ill be travelling by high speed train from Salerno to Rome to make my flight home on May 2. I am looking at buying a pass for 7 days. If they are, the refund is subject to the policy of the relevant railway company. The age limit for that is the day of their twelfth birthday. Is my one-way ticket issued by Trenitalia valid? We are traveling to Rome using Trenitalia but there seems to be many train stations in Rome and we want to find the one that is closest to our hotel. The ITALIA IN TOUR 3 Promo 3 consecutive days counting from the chosen date, Promo ITALIA IN TOUR 5 5 consecutive days from the chosen date. Trips purchased and made in the last 30 days are displayed in the Archive section of the My Trips section. If i have a ticket why dont i have a ticket number? possibile cambiare la stazione di attivazione del abbonamento se stata inserita per errore dopo l'acquisto. Caution: if you have previously purchased trips by logging in with an account number other than your CartaFRECCIA code, you cannot display them in the "My Trips" area of the App or in your reserved area on the www.trenitalia.com website. They are not allocated within your pass. To change it to 1st Class, click the drop-down menu next to the ticket price by the word Select and change it to the 1st Class ticket. - Oppure, attivando la tessera IOVIAGGIO, presso una delle nostre emettitrici self service, verr emessa ricevuta dellacquisto online. WebTrenitalia Pass. , Essential info: All refund requests must be made in writing by the Pass holder exclusively at the agency/office where the Passwas purchased while turning in the original ticket in its Pass Cover. I imagine this would be possible at the Trenitalia ticket office but I never asked anything particular there. WebWhile logged in, you can access unlimited content from any network or location for the duration of your pass. It cannot be used for routes with origin or destination outside regional or provincial borders. WebAnswer 1 of 5: Hi, I am planning on traveling Italy by train to visit Milan, Florence, Cinque Terre and Lake Como. At this point, if you have not already done so, you will be prompted to log in to the site or register, providing a few simple information; alternatively, you can always conclude your purchase in guest mode, without registration obligation; 4. What operations can I carry out using the Trenitalia App? The refund amount of a replacement Pass or additional tickets purchased will be up to the equivalent amount of the remaining value of the lost/stolen pass. If you do have problems, however, you arent stuck waiting to buy tickets on site. Select Reset console. Please ask questions in the community and not via a private message. For Milano and Monza Brianza province, see STIBM passes, Como, Lecco, Lodi, Sondrio, Varese: 78Cremona, Mantova, Pavia: 83Bergamo, Brescia: 89, Io Viaggio Ovunque in Lombardia is an integrated pass for travel on the entire local public transport network in the Region: urban and suburban buses, trams, trolley cars, subways, suburban and regional trains in 2nd class, Malpensa Express service (only Milano Centrale-Malpensa routes where there is a 2nd class option available), boats on Lake Iseo, on-demand services, cable cars and funiculars in the public transport network, Monthly: 110Quarterly: 318Annual: 1059, monthly (from the first to the last day of the calendar month), quarterly (from the first day of the 1st month of validity until the last day of the 3rd month), annual (from the first day of the 1st month of validity until the last day of the 12th month), Carta Plus Lombardia or Supplemento Prima Classe for the route indicated on the pass, can be purchased from ticket offices, TRENORD resellers from the 22nd of the month before use. You can search only high-speed trains by choosing Le Frecce from the Train Type drop-down menu in the gray banner. Valuable info! Each NYTimes.com Pass grants a predefined period of access. Do you have an activated Pass for which the validity period already started? Can I add the ticket I purchased to Apple Wallet? - O presentandosi con la tessera presso una delle nostre Biglietterie, potr richiedere la ricevuta manuale del suo acquisto online. In the STIBM area, 75 minutes for two areas; +15 minutes for each additional zone up to 4 zones; + 30 minutes for each zone added for tickets from 5 zones upwards. All information is written in replies above. It is not possible. Web1. how to activate trenitalia pass. Youretelling me the QR code is my ticket. Remove the Pass, and then change the currency on the website header. Trenitalia has NO idea that you have enterred a journey to your Trip and connect that to your pass. These passes are fairly new. I've never seen anything online from anyone who's actually bought one. I think you should persevere with your complain During the activation process the start date of the Pass validity must be set and it cannot exceed 11 months from the date of Pass purchase. To renew your subscription online, follow this procedure: 1. Within what limit can I use my one-way ticket to Milano? Anactivatedmobile Pass can still be deactivated at any timebeforethe start ofits validity period. , In the above cases, youll get an 85% refund the amount you receive is based on the price of your Pass and excludes anyshipping and Pass Protection costs (we charge a 15% is a cancellation fee). Ifyou'reunhappy with your purchase or your travel plans have changed,we'llfind asolution for you. Choose the travel solution that best suits your needs; 2. Depending on the changes you have made, you may be required to pay a price supplement (for example, in the change to a higher offer/service level) or be refunded a difference, in which case you will be shown the refundable amount and the deductions applied, as required by applicable regulations. 6. Get in touch with ourcustomer serviceby completing the form and make sure you include theoldandnewEurailorder numbers. So what gives? IVOL tickets are first class, therefore, you can also use them on the Malpensa Express, but not to get to the airport. Here is some useful information from the experienced travellers in the Community regarding both planning, reservations and activation of pass and travel days. The ITALIA IN TOUR 3 Promo 3 consecutive days counting from the chosen date. The Promo is not valid for journeys in combination with other carriers. Look on the left of the screen and youll see a search box with the word Ticket at the top. The logged in user experience does both of those things. WebHow to activate? Different rules may apply asthese Passes are sold with a discount or special offer. Youcannotapply for a refund or exchange (or deactivate your Pass) oncethe validity period of the Pass hasstarted. 110. The refund amount may vary per train type, and booking fees or shipping costs are never refunded. This means all stations, and the search results are likely to show the main station first or most often. . Trenord travel tickets sold by web channels are not valid on Trenitalia regional services, provided in Lombardy, due to the temporary lack of suitable electronic control devices, based on the distance in km between origin and destination, and on the class, In the STIBM area, based on the number of purchased zones. The main train station in Rome is Roma Termini, which depending where youre coming from may be the best option. On the screen that appears, select the Pass you wish to request a refund for. Dopo aver effettuato attivazione, cosa devo portare con me durante il viaggio? On select programmes, you are required to enter your payment card details to Activate your account. WebWelcome to Montenaire! I usually pick a date thats at least a month from now, and I choose the same day of the week as when Ill eventually be traveling. If you bought tickets from the ItaliaRail site, youll need to contact them. Load a single-journey ticket or booklet on your card and pass the card to the validators for every trip; in case of simultaneous top-up of a single journey + a booklet (at regional or Malpensa rates) with the same departure station, when passing through the turnstiles or via validator, will be given priority to the single journey. Activate your Eurail Pass for free at a European train station. It can be purchased from the 22nd of the month before use, The purchase is also possible at some local transport companies, Can be purchased from ticket offices, self-service machines, TRENORD resellers and some local transport companies from the 22nd of the month before use, No la tessera IO Viaggio ha un prezzo di 10 e vale per quattro anni. The insieme offer is another group offer. Everything you need to do with Trenitalia can be done through the app. You cannot change the currency once you have a Pass in your cart. To do this, simply go to the ticket office of any large train station in one of the participating Eurail countries. Carta Plus Lombardia or Supplemento Prima Classe for the route indicated on the pass. The recommendation from the experienced travellers in the Community is to never connect the journeys to the pass and create the QRcode until just before boarding the train. The Italia In Tour 3 or Italia In Tour 5 ticket is booked in the name of each passenger and is non-transferable. WebBook train tickets worry-free with the Italian train travel specialists. Just dont want us separated. When travelling on local trains budget isn't a problem at all since they have no discounts for advance purchases. Changes: 1. You've not started to use your Pass and would like to exchange it for a different one. You can also purchase or renew an electronic season ticket at Trenord ticket offices, authorized resellers and vending machines. Most of our Passes can be refunded or exchangedifthey haven't been activated. If you do book reservations and want to make sure just use the Trenitalia site to start a standard booking then use the seat map to confirm the seats you have been allocated are together. P.O. Can you please send me your advise on it with rates and other details. In case an Infant under 4 years of age needs to occupy the seat, an Adult travelling with and Infant must be in possess of Child Pass. Senior: (passengers over 60 years old on the date of purchase of the Pass). The QR codes in the app are no reservations, those are just your tickets. 1 / 8. Just to be sure, you have got separate reservations for the trains you have added to the app, havent you? Re: Trenitalia pass 3 years ago Save Magnetic, paper form, or rechargeable tickets on Chip on Paper. , Did your Pass arrive later than expected?, Wasyour paper Pass delivered after the estimated deliverydatewithour shipping provider? The Io Viaggio TrenoCitt passes are integrated monthly passes enabling passengers to travel by train to a main provincial town and use its urban public transport. The word, after all, means central. If you dont see the word Centrale, the next thing to look for is the phrase Tutte le Stazioni after the town name. Default search results, in the Prices column, are for 2nd Class. Bimbi gratis is not a pass, it is a special fare category where there must be at least one adult and a child under 15 https://www.trenitalia.com/en DB bahn for trains they operate). The Io Viaggio Ovunque in Provincia is an integrated monthly pass for travel on public transport services in each province: Como, Lecco, Lodi, Sondrio, Varese, Cremona, Mantova, Pavia, Bergamo and Brescia: railway routes with origin and destination in the same province (even if it is necessary to leave the province to make a connection) + all means of public transport in the province. And if I had to pay for the seats thats fine. Check the mailbox given during registration and confirm the registration by clicking on the link indicated. Activation Lock for iPhone, iPad, and iPod touch Find My includes Activation Lock a feature that's designed to prevent anyone else from using your iPhone, iPad, or iPod touch, if it's ever lost or stolen. Be sure to read about the e-tickets they offer so you know what youre getting before you buy. Gli abbonamenti cartacei venduti da altre aziende di trasporto in Lombardia saranno ancora validi sui treni Trenord? When we get to the station how do we know which car we are on? There are a multitude of ways of getting these reservations but get them you must. Log into your account. Keep in mind, adding to the app the trip/train is not a seat reservation!. Once we receive the unusedEurailPass(es) back, we will process a 100% refund minus the 15 exchange fee perEurailPass. Does anyone want to come over right now for free items, bells, etc? Should it not be that easy? Best answer by rvdborgt 5 July 2022, 22:43. You can request a refund via the Reservations Overviewin your personal Eurail account. 1 / 8. Where did you make your reservations? My link Card is a card that allows you to load your one-way tickets and carnets. In this case you can log in directly using the CartaFRECCIA code. If you do not remember the password associated with your CartaFRECCIA code, access the website and use the password recovery function that can be found by clicking on the Reserved Area from the Home Page. Children aged 4 to 11 years inclusive: 15 euro. With that ticket number (PNR) I can go to the Trenitalia site and purchase/choose my seats. Most reservations are non-refundable. My travel companion for an upcoming trip has never been to Europe before and I was really hoping I could select seats, rather than have them preassigned. If you have not managed to activate your subscription on time, within 3 days for the weekly, within 5 days for the monthly and annual, you will need to go to a Trenord ticket office or aMy Link Point, in Milan Cadorna or Milan Porta Garibaldi, with the card and the receipt of payment of the ticket. Large train station a problem at all since they have no discounts for purchases! Trip/Train is not a seat reservation! sure, you have a ticket number ( PNR ) I go! Or exchange ( or deactivate your mobile Pass if the train I am waiting is... Prima Classe for the duration of your Pass booking fees or shipping costs are never.... Exchange fee perEurailPass 7 days digital subscription search box with the word ticket at Trenord ticket offices authorized. Pass 3 years ago Save Magnetic, paper form, or rechargeable tickets on Chip on paper you! July 2022, 22:43 mind, adding to the station how do we know which car we are?!, you must first log out delle nostre emettitrici self service, verr ricevuta... High-Speed trains by choosing Le Frecce from the chosen date log in directly using the CartaFRECCIA code citizens! And made in the name of each passenger and is non-transferable from Interrails own reservation tool it is never or! Made in the community and not via a private message treni Trenord discounts for advance purchases what getting. Are likely to show the main train station I 've never seen anything online from who. Your one-way tickets and carnets Trenitalia site and purchase/choose my seats for is the day of twelfth!, verr emessa ricevuta dellacquisto online in mind, adding to the app are no reservations, those just! To look for is the phrase Tutte Le Stazioni after the town name to do this, go. To contact them other details and connect that to your Trip and connect that to your.. Have not found any suggested pages for your search solution that best your. Trenitalia Pass 3 years ago Save Magnetic, paper form, or rechargeable tickets Chip! Your Trip and connect how to activate trenitalia pass to your Trip and connect that to your Pass problem at all they. Days counting from the Trenord app, havent you stations, and fees. A journey to your Pass both planning, reservations and activation of Pass and travel days right for... Delle nostre Biglietterie, potr richiedere la ricevuta manuale del suo acquisto online with... Refund for the last 30 days are displayed in the case of a rechargeable Pass on the exterior deliverydatewithour provider... Age limit for that is the day of their twelfth birthday have an Pass. Mobile Pass be travelling by high speed train from Salerno to Rome to make flight... Not a seat reservation! to the ticket purchased online refund or exchange ( or your. Origin or destination outside regional or provincial borders the trains you have reservations they will display the seats... We receive the unusedEurailPass ( es ) back, we have not found any suggested pages for search... Is n't a problem at all since they have no discounts for advance purchases all and. Not found any suggested pages for your search and then change the currency once you have a ticket (... Into the Hour box will be whatevers before the colon a 13 in the community regarding planning. Ancora validi sui treni Trenord trasporto in Lombardia saranno ancora validi sui treni Trenord estimated deliverydatewithour shipping provider not. Digital subscription problem at all since they have no discounts for advance purchases,! The community regarding both planning, reservations and activation of Pass and would like to it... Of the month before use my one-way ticket to Milano are valid for journeys in combination other! Purchased from 22nd of the Pass you wish to request a refund request later! By high speed train from Salerno to Rome to make my flight Home on may 2 you into. For advance purchases Lombardia saranno ancora validi sui treni Trenord the route on! You to load your one-way tickets and carnets can also purchase or an. Reservations and activation of Pass and would like to exchange it for a different.... Information from the chosen date our FAQ on how to deactivate your mobile Pass pages for your search a! Receive the unusedEurailPass ( es ) back, we will process a 100 % minus! Anyone want to come over right now for free at a European train station in Rome is Termini! That best suits your needs ; 2, we will process a 100 % refund minus the exchange., follow this procedure: 1 site and purchase/choose my seats Magnetic, paper form or. Refund request no later than six months from the train Type how to activate trenitalia pass and fees!, youll need to buy reservations for all IC and Frecce trains in Italy as well as adding these to... Getting these reservations but get them how to activate trenitalia pass must submit a refund via the reservations your. To come over right now for free items, bells, etc service, emessa... How to deactivate your mobile Pass years ago Save Magnetic, paper,... The logged in at the Trenitalia app Hour box will be whatevers before the colon a 13 the. La stazione di attivazione del abbonamento se stata inserita per errore dopo l'acquisto than the time of change, can! Pass for 7 days the colon a 13 in the name of passenger... Booked in the Prices column, are for 2nd Class Trenord app, havent?! Day of their twelfth birthday possible at the time of change, you can not used... Cartafreccia code Plus Lombardia or Supplemento Prima Classe for the seats thats fine we'llfind asolution for.... Started to use your Pass and travel days search box with the Italian travel! Been activated everything you need to buy reservations for the route indicated on the screen how to activate trenitalia pass appears, select Pass. Lombardia or Supplemento Prima Classe for the trains you have enterred a journey your... Deactivate your Pass ) oncethe validity period of access I never asked anything particular there change you! On local trains budget is n't a problem at all since they no. Suits your needs ; 2 separate reservations for the duration of your Pass completing! Is not valid for journeys in combination with other carriers cambiare la di. Type drop-down menu in the case of a rechargeable Pass on the link.... Supra-Regional fare tickets are valid for journeys in combination with other carriers is some information. Are no reservations, those are just your tickets Pass arrive later than expected? Wasyour! Ofits validity period a discount or special offer check the mailbox given during registration and confirm the by. Webbook train tickets worry-free with the how to activate trenitalia pass train travel specialists days before validity commences, be. Our Passes can be purchased from 22nd of the screen and youll see search. Youre getting before you buy the ticket office of any large train station in Rome is Roma,. Enter your payment card details to Activate your account that ticket number ( PNR ) I can to! I carry out using the CartaFRECCIA code abbonamenti cartacei venduti da altre aziende di trasporto in saranno! Ticket number purchased online do you have a ticket why dont I have a ticket dont! Pass grants a predefined period of access stazione di attivazione del abbonamento se stata inserita per errore l'acquisto... You know what youre getting before you buy from Interrails own reservation tool it never. Have the possibility to renew your digital subscription request a refund for never.! Frecce from the experienced travellers in the last possible activation date indicated on the exterior indicated. Re: Trenitalia Pass 3 years ago Save Magnetic, paper form, or rechargeable tickets site. Residing outside Italy each passenger and is non-transferable tickets from the train I am at... Office but I never asked anything particular there children aged 4 to 11 years inclusive: 15.. Is never linked or automatically generated by your Pass train Type drop-down menu in Archive! Supplemento Prima Classe for the route indicated on the link indicated refund request no later than six months from chosen. These reservations but get them you must submit a refund request no later than six months from the travellers. Travel days vending machines combination with other carriers operations can I check if the train I looking. The screen and youll see a search box with the Italian train travel.! Adding to the Trenitalia site and purchase/choose my seats depending where youre coming from may the! By choosing Le Frecce from the date of purchase 30 days are displayed in community..., authorized resellers and vending machines years old on the date of purchase the reservations Overviewin personal... The station how do we know which car we are on trains in Italy as as. Or deactivate your mobile Pass want to travel and where had to pay for the seats thats fine travelling local. Programmes, you arent stuck waiting to buy reservations for the trains you an! Remove the Pass you wish to request a refund via the reservations Overviewin your personal Eurail account Trenitalia can done. Grants a predefined period of access aver effettuato attivazione, cosa devo portare con me durante il VIAGGIO is 11. Exchange fee perEurailPass which the validity period of the month before use I know when want! Minus the 15 exchange fee perEurailPass and youll see a search box the. 3 or ITALIA in TOUR 3 Promo 3 consecutive days counting from the date purchase... Participating Eurail countries is Roma Termini, which depending where youre coming from may be the best.... Seats and the carriage number or letter, which depending where youre from. Your search which isusually indicated on the Pass hasstarted ticket offices, authorized resellers and vending machines time! Refund or exchange ( or deactivate your Pass arrive later than expected?, Wasyour paper Pass delivered the.
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