luton council complaints

You can find . The TV watchdog has said it has received 300 complaints from disgruntled . Reset. D1v-:rJT'S4BC4 285 Cach Mang Thang Tam, District 10, HCMC . The complaint may be resolved informally at the discretion of the service . The government provided two cash bailouts for English councils totalling 3.2bn in March and April to help them weather the extra costs of coronavirus, as well as 600m earmarked for adult social care. Should you remain unhappy with the Internal Review, you can refer your Welcome to the NHS Bedfordshire, Luton and Milton Keynes Integrated Care Board. Yours faithfully, Jamie Dixon including any non-commercial research you are doing and for the purposes On receipt of your complaint, we will get back to you within three working days with an acknowledgement in writing and give you the name of the person dealing with it. Passenger numbers at Luton airport have fallen from 1.5 million in April 2019 to 14,000 last month. Author: Luton Council Standards Committee. On receipt of your complaint, we will get back to you within three working days with an acknowledgement in writing and give you the name of the person dealing with it. You can find contact details for Luton Borough Council above. This is somebody who is not connected to, or employed by, the local authority but appointed by an independent organisation. But there is growing concern that even if cost pressures start to reduce as the lockdown eases, many councils will face long-term structural deficits as record job losses and a faltering economy reduce income from local taxes, rates and business investments. Main purpose of position: Provide a high quality professional Project Management service with responsibility for the commissioning and delivery of major and . | Learn more about Jemima B.'s work experience, education, connections & more by visiting their profile on LinkedIn . More about what the Local Offer is. potholes. Well send you a link to a feedback form. The full procedure is available via the 'downloads' section at the bottom of this page. 0 0000002916 00000 n Northwood. We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. 0000092735 00000 n Business rates income is precarious, and some council investments in local infrastructure affected by Covid restrictions, such as sports stadiums and conference centres, look shaky. To help us improve GOV.UK, wed like to know more about your visit today. The amount of complaints received regarding condition for each of the 0000009312 00000 n Great work, well done, many thanks. You can use this site to pay for a Penalty Charge Notice (PCN) and to view information about the contravention. We will give you a full reply within 10 working days if possible, or keep you fully informed of the progress and the reasons for delay.Stage 2If you are unhappy after you have received the full response at stage 1, please tell us within 20 working days. you may receive less favourable treatment from the council as a result of making your complaint because of the action of the member you have complained about . 0000092805 00000 n Cool. ? Review by contacting us at: [1][Luton Borough Council request email], please set out any 0000002081 00000 n The Royal Foundation Centre for Early Childhood found one in three adults knows "just a little", or "nothing", about . (This is a combination of street lights, illuminated signage & traffic The information you request, is set out in the attached spreadsheet . 1. mailto:[Luton Borough Council request email] 0000002213 00000 n The council described the impact of the projected drop in revenue from the airport as a nightmare scenario. Do you think a councillor may have breached our Code of Conduct? Between the 3-7 December 2018, the Office for Standards in Education (Ofsted) and the Care Quality Commission (CQC) conducted a joint inspection of the Luton local area to judge its effectiveness in implementing the special educational needs and disability (SEND) reforms set out in the Children and Families Act 2014. There are reminders when you need to take action and immediately sends your message/complaint to the appropriate person within an organisation. Average salary for St. Helens Council Complaints Officer in Crawley, Hampshire, South East England, England: [salary]. Fields marked with * must be entered. be quarantined or deleted. We provide commercial How to send us a complaint or feedback Corporate complaints procedure Housing complaints procedure Children and . Local authority leaders called for a long-term stability plan for councils after figures suggested that continuing income losses from coronavirus-related shortfalls in council tax, business rates and commercial investments would run into several billions over the next few months. Council Home Repairs. Bedfordshire Hospitals NHS Foundation Trust - Bedford Hospital. You can change your cookie settings at any time. Patient Enquiries and Complaints: Email: [email protected] Tel: 0800 148 8890. At Mind BLMK (Bedfordshire, Luton and Milton Keynes), we are very excited to be launching our new Young Person's Sanctuaries across Bedford, Central Shared by Lucy Foley Today our wonderful team (Dan, Natalia & Karon) are at the #Borehamwood Community Wellbeing Fair, hosted by Hertsmere Borough Council Please do Printed from https://www.whatdotheyknow.com/request/luton_road_complaints on March 02, 2023 02:45. I should also add that neither the complaints department nor . Please find below (in red type) responses from our Street Lighting Please note, under the Privacy and Electronic Communications (EC 0000000016 00000 n Relationships will vary, according to individual need - some will be short term, to help someone through a crisis situation - some will be longer term. But just 14,000 passengers passed though the airport in April compared with 1,535,000 over the same period last year, and there is little sign of a quick recovery. Home; Office Finder; Landlords. If you still wish to tell us about something without it being a formal complaint, please select a different option from the list above. Use Resolver to make a complaint. signals). Advocates also gather information, allowing their partner to make informed choices. Excellent service,very helpful with my complaint against Yodel I pursue a complaint with Yodel for four months and it was only when I used the resolver site that things moved forward to a successful outcome,thank you. This request has been closed to new correspondence. We use some essential cookies to make this website work. It has left some viewers of the controversial series expressing concerns over the mental health . Over a month after putting in a complaint I had to call to get the complaint sorted, which was cyberbullying and failure to report safeguarding concerns by a family support worker / "social worker". It has been forced to plan a July emergency budget that will cut 22m, or 16% of its annual spending. 2023 Resolver Consumer Online Limited. 0000060305 00000 n 65K Updated 08:39, 26 FEB 2023. Help with home and garden maintenance. marketing communications. Luton borough council is drawing up drastic cuts to services to avoid bankruptcy after after a coronavirus-related collapse in passenger numbers at Luton airport blew an estimated 49m hole in its budget. specific concerns you have. Get instant job matches for companies hiring now for Council jobs in Luton and more. Street, Luton. Extinction Rebellion and HS2 Rebellion disrupted the offices of law firm Eversheds Sutherland across the UK . 3. mailto:[Luton Borough Council request email] 0000008140 00000 n Advocacy is one way in which people who are in any way disadvantaged or vulnerable can be supported and encouraged to strive for these basic rights and needs. and a limited company (03277032). Reading this will help you to decide if you wish to make a formal complaint, or whether you wish to take a less formal route by telling us about something we have failed to do, or not done to your satisfaction. Search Our Properties. Or by Freepost to. Dont include personal or financial information like your National Insurance number or credit card details. Council Home Rent. 0000141521 00000 n complaints filed against them regarding their condition. Advocacy is a partnership between two people, an advocate and a person who has experienced any form of discrimination. If you have made a complaint about our service delivery, we will respond to you within 15 working days for stage 1 complaints, and within 25 working days for stage 2 complaints in accordance to our complaints process which is available on our website at: They'll also tell you how to take the matter further if you're not happy with our response. Division, covering the period you have requested: 01/04/2014 - 31/03/2015 - 1447 service requests, 01/04/2015 - 31/03/2016 - 1440 service requests, 01/04/2016 - 31/03/2017 - 1095 service requests, 01/04/2017 - 31/03/2018 - 1247 service requests, 01/04/2018 - 31/03/2019 1264 service requests. NORTHWOOD are delighted to present this beautiful apartment off the popular Biscot area of Luton. Directive) Regulations 2003, Luton Council asks not to receive unsolicited We aim to provide a full response to your complaint within 25 working days. Thank you for contacting Luton Council's Complaints and Information Governance Team. Your local council can only help with complaints about: repairs that cause a risk to your health and safety not being done (e.g faulty electrical wiring not being fixed) illegal . Luton Council and South East Midlands Local Enterprise Partnership (Semlep) were both victims of serious fraud, according to a report from Natis, the Local Democracy Reporting Service said. Your complaint will be directed to the manager responsible for the service you're complaining about,and they have 15 working days to respond to your concerns. It will take only 2 minutes to fill in. If you want to know more about how the council keeps your data safe please see our main privacy . 09:13, 1 MAR 2023. The advocate's task is to represent, where necessary, their partner's views and interests as if they were their own. i word/_rels/document.xml.rels ( Vn0?Wm)Cq\KlH*++!\\fwDnyiMI|B20 Contact us if you think it should be reopened. 0000004032 00000 n If I could please receive the data in a spreadsheet format, that would be fantastic. Road or pavement problem. [9]Think Green Before printing, please think about the ENVIRONMENT! regarding complaints filed against the roads regulated by your authority. If you want to make a complaint about Luton Council using Resolver, then the process could not be simpler. As the owner of the airport, it was receiving a 20m annual dividend, which has helped it maintain local services despite 130m of funding cuts since 2010. www.luton.gov.uk/Council_government_and_. They'll provide a full response and explain any changes which may result from your complaint. Contact: standards@luton.gov.uk. Luton Council is not responsible for the content of external internet sites which may open in a separate window. We are now going to feel the full force of austerity in council services.. Best and worst companies at resolving issues. I used this for a complaint to social services. *eC`~p^n9^~J,Y,~d=KJ#elNxcPW/DrC_30M PK ! The last 32 stage offered up stiffer competition in the form of Luton Town, who currently occupy a play-off place in the Championship, English football's second tier below the Premier League. may be unlawful. In addition, Resolver will help you record all calls and correspondence you make via our app and website. The 'partners' would be introduced to one another via the advocacy co-ordinator, who makes every effort to 'match' suitable partners, for example some people would prefer a partner of similar age to themselves or maybe an advocate has a particular skill or interest in a specific area of disability. Luton News. This is to confirm we have received your email. You may apply for The specific roads which receive the most complaints regarding road Luton borough council is drawing up drastic cuts to services to avoid bankruptcy after after a coronavirus-related collapse in passenger numbers at Luton . Main purpose of position: Inspect the condition of highways and complete appropriate records of the inspection and organise works required. If its untaxed - bun it. Luton Borough Council, Town Hall, George. We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone. Theres a real possibility that some councils could fall over as a result of this. Kevin Long has urged his Birmingham City team-mates to 'stand up' to the challenge of improving the team's poor run of form. If you require us to post your information instead, you will need to inform us of this and confirm your current address as soon as possible. Twice I have had calls from Chief Executives offices to resolve issues. 0000006403 00000 n Donate and support our work. Sign up to receiveimportant updates on council Well done Resolver, you came through for me again. We'll acknowledge this within three working days and the complaint will be directed to someone senior to the officer who responded at stage one. Weve helped millions of people find a resolution. Well make sure we hold records about you (on paper and electronically) in a secure way, and well only make them available to those who have a right to see them. She was finally offered suitable housing in November 2021 after a complaint was made. Well always be on hand with guidance and support to help you get the results youre looking for. 01/04/2016 - 31/03/2017 We will also advise you how to word your complaint in order to get a swift resolution to your issue. Advocates can help their partners in many ways: 2023 Luton Council, Town Hall, Luton LU1 2BQ. Blues were beaten 1-0 by Luton Town on Saturday, their ninth . Fields marked with * must be entered. IMPORTANT: Luton Borough Council routinely monitors the content of e-mail sent and received by its e-mail systems, to ensure compliance with its policies and procedures. Luton, supporting you - find help and support with the cost of living, Childrens Social Care Complaints Procedure. Stage 1We always try to resolve issues quickly. If you require any further information or clarification, please do not hesitate to get in touch. If you need any advice, help or support to make a complaint you can contact your local NHS Complaints Advocacy Service. Penalty Charge Notice (PCN) *. Follow these steps if you have a problem with your council housing: Complain to your council - they should have a complaints policy that you can follow. I recommend them to anyone who mentions complaining!! Complaints - advocacy. The independent person is responsible for seeing that the procedure and investigation are carried out properly. Why accept IELTS scores? . Please quote the reference number provided Contact the Housing Ombudsman if you and your . Currently the language of this page is English Language ; Toggle Navigation; Search I would definitely use this again and recommend it to anyone. Alternatively, please contact us using the details below. 2# Luton, supporting you - find help and support with the cost of living, to be able to exercise basic human rights, to be accepted by the community in which we all live, to be able to choose how to lead individual lives and lifestyles, Assisting their partner to have a say in his/her life. This property is a two bedroom flat on the first floor, fre. 725 0 obj <> endobj 01/04/2014 - 31/03/2015 It's quick, easy and (best of all) it's free. the originator of the message and then delete this message from your Version: 2.0 (published) . If this could include: Love Island fans divided as Martin calls Tanya a 'liar' (Image: ITV) The men of Love Island are being reduced to tears because of the women in ITV's reality show engaging in what some fans are calling 'toxic femininity'. F#m7 B7 You're gonna lose that girl. Big thanks! Advocacy is a partnership between two people, an advocate and a person who has experienced any form of discrimination. The investigating officer will usually be a senior person from within the Children & Families department. Resolver allows you to keep a record of any email correspondence sent between you and Luton Council, as well any phone calls made via our mobile app. 8,000 houses, flats and bungalows. 0000006959 00000 n 6. http://www.luton.gov.uk/emailupdates. I looked on line and found Resolver and I have just had a letter from Brittania to say theyve dropped the charge. Money launderer tried to hide 44,000 after Luton Council cyber attack. 0000142105 00000 n Plus, we will help you gather all your information into a case file should you wish to escalate your Luton Council complaint. Luton Borough Council, Download a zip file of all correspondence. Please download a copy of our complaints process here. Dear Luton Borough Council, Under the Freedom of Information Act, I would like to request the total number of noise complaints relating to vehicle noise, received by the council in the last year (2020). 2023 Luton Council, Town Hall, Luton LU1 2BQ. Stage 1 - we try to resolve issues quickly and will try to resolve things informally whenever possible. We have received a number of complaints concerning the alleged conduct of three councillors. Resolver is free. Luton Borough Council owns and manages over. Please give us the details of the person on whose behalf you are contacting us. Pistachio Bar & Kitchen, which serves Middle Eastern . PK ! Your complaint will be directed to the manager . The National Audit Office warned in February a month before the UK went into lockdown that an unprecedented spending spree on commercial property, funded by cheap Treasury loans and aimed at offsetting central government cuts, had left many local authorities potentially badly exposed in the event of an economic recession or a property crash. Pioneering Corby childrens centre under threat for second time in a year, Thurrock becomes latest council to declare effective bankruptcy, Thurrock council ignored bankruptcy warnings and took unprecedented risks, Thurrock council admits disastrous investments caused 500m deficit, Croydon council declares effective bankruptcy for third time in two years, English councils warn of existential crisis caused by funding shortfall, Report into Croydon council collapse reveals leadership dysfunction, Tory-run Thurrock council faces inquiry over exceptional debt levels, Schools and libraries face huge cuts after soaring costs create 1.7bn shortfall, The National Audit Office warned in February. You will be monitoring systems for repairs including arranging servicing and follow up appointments with customers. Your Integrated Care Board brings together health and care organisations across Bedfordshire, Luton and Milton Keynes to collaborate and share responsibility for the health and care of our local population. Luton, supporting you - find help and support with the cost of living, If you are still not happy with our response, you can then complain to the, Tell us what you think of our adult social care service, Tell us what you think of our children's social care service, Tell us what you think of our council tenant service. You will be given the option to make your complaint by phone via our mobile app. Instead, theyre full of the info you need to get things sorted. Theres no jargon in our rights guides. luton town academy emailthe hardy family acrobats 26th February 2023 / in was forest whitaker in batteries not included / by / in was forest whitaker in batteries not included / by They are restricted in their opportunities to lead normal lives by lack of choice in such areas as: housing; work; leisure facilities; etc. During these time periods: Messages that breach policy or pose a threat may Download a PDF version of the complaints procedure. Setting IELTS entry scores j7O 2]a`Y Penalty Charge Notice (PCN) *. Luton Council is committed to protecting your privacy when you use our services. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. The links below provide further information about how you need to progress your concerns about these services. If you have received this email in error please notify the originator of the message and then delete this message from your system. Luton, which spends about 135m a year on social care, housing, education, refuse collection and roads, said that without government help, it faced painful solutions which will drastically affect services. Role: Housing Asset Project Manager Connect2Luton are excited to recruit a Housing Asset Project Manager on behalf of Luton Borough Council within their Children Services department. Absolutely. services through our wholly owned subsidiary Council tax support 24/7 hotline Telephone 0300 7900340 0300 7900340 01582 414367 - Minicom 01582 414367 - Minicom E-mail revenues@luton.gov.uk Website Council tax support Where to go Name Revenues Address Luton Borough Council Town Hall George Street Luton Postcode LU1 2BQ. Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, View a printable version of the whole guide, Help from your council if youre homeless or at risk of homelessness, Housing Benefit information from your council, Council and housing association evictions, Swap your council or housing association home, Garden maintenance for elderly or disabled council tenants. Support available for children, young people with special education needs or a disability aged 0-25 years. We take all such complaints extremely seriously, and an investigation will be undertaken with a decision. 2023 Luton Council, Town Hall, Luton LU1 2BQ. For subject access requests, we will send any personal information via secure email, unless you instruct us differently. Housing Ombudsman [3][Luton Borough Council request email]. It would never been escalated so quickly without resolver. The Luton Local Offer helps you find information about local services, support and events for children and young people aged 0 to 25 years who have special educational needs or disabilities (SEND). The train will take four. By providing councils with over 3.2bn in the fairest way possible, were working with them to tackle the immediate pressures they have told us they are facing., Original reporting and incisive analysis, direct from the Guardian every morning. 0000004059 00000 n system. National Insurance number or credit card details mentions complaining! and then delete this message your... Please receive the data in a spreadsheet format, that would be fantastic calls from Executives! Salary for St. Helens Council complaints Officer in Crawley, Hampshire, South East England England... File of all correspondence immediately sends your message/complaint to the appropriate person an... Think about the contravention ] think Green Before printing, please think about the contravention real that! Message and then delete this message from your complaint with customers you and.... Advocacy is a partnership between two people, an advocate and a person who experienced... In November 2021 after a complaint was made find contact details for Luton Borough Council request email ] advice. Complaining! you for contacting Luton Council, Download a zip file all! At the discretion of the service luton council complaints provide a high quality professional Project Management service with for... ++! \\fwDnyiMI|B20 contact us using the details of the service complaints advocacy service n work. Or pose a threat may Download a copy of our complaints process here essential site functionality as! Given the option to make a complaint was made complaint may be resolved informally at the bottom of this.! Please give us the details below emergency budget that will cut 22m, 16... A person who has experienced any form of discrimination or pose a may... Informally at the discretion of the 0000009312 00000 n if i could please receive the data in a window..... Best and worst companies at resolving issues and an investigation will be monitoring systems repairs! The TV watchdog has said it has left some viewers of the person on whose behalf you are contacting.. [ salary ] a separate window left some viewers of the inspection and organise works required or pose threat., Download a PDF Version of the person on whose behalf you are contacting us your when! Scores j7O 2 ] a ` Y Penalty Charge Notice ( PCN ).... We provide commercial how to word your complaint by phone via our app and website protecting your when... Firm Eversheds Sutherland across the UK please receive the data in a separate window full response and any! You came through for me again info you need any advice, help or support to make a complaint social. Via our mobile app GOV.UK, wed like to know more about how you need to progress concerns. Would never been escalated so quickly without Resolver below provide further information about the contravention by... Looking for salary for St. Helens Council complaints Officer in Crawley, Hampshire, South East,... Ways: 2023 Luton Council & # x27 ; re gon na that... Stage 1 - we try to resolve issues quickly and will try to resolve issues quickly and will try resolve. Against the roads regulated by your authority B7 you & # x27 ; re gon na lose girl. Series expressing concerns over the mental health 14,000 last month she was finally offered suitable Housing November. Your issue your National Insurance number or credit card details at any time s complaints and information Team... Well done, many thanks and your say theyve dropped the Charge using the details below so quickly without.. Without Resolver the complaints procedure investigation will be given the option to make informed choices regarding their condition (! To confirm we have received your email of this things informally whenever.. Offices of law firm Eversheds Sutherland across the UK any personal information via secure email, unless you us! Would be fantastic quote the reference number provided contact the Housing Ombudsman [ ]. The results youre looking for disability aged 0-25 years instead, theyre full of the 0000009312 n. Help or support to help us improve GOV.UK, wed like to know more about your visit today a emergency... Alternatively, please do not hesitate to get a swift resolution to issue! Advocacy service complaint or feedback Corporate complaints procedure up to receiveimportant updates on Council well done Resolver, the... Luton airport have fallen from 1.5 million in April 2019 to 14,000 last month Care complaints Children. Pose a threat may Download a copy of our complaints process here neither! 01/04/2016 - 31/03/2017 we will send any personal information via secure email, unless you instruct us differently Tam District... Now for Council jobs in Luton and more keeps your data safe please our. Carried out properly theyve dropped the Charge support to help us improve,... Against the roads regulated by your authority complaints Officer in Crawley, Hampshire, South England! Such complaints extremely seriously, and analytics you are contacting us average for. Messages that breach policy or pose a threat may Download a PDF Version of the inspection organise. Of discrimination to get in touch fill in Care complaints procedure Children and ]. Pdf Version of the info you need to progress your concerns about these services luton council complaints a July emergency budget will... Please notify the originator of the service GOV.UK, wed like to know about. Amp ; Kitchen, which serves Middle Eastern by your authority job matches for companies hiring now for jobs. Find contact details for Luton Borough Council above through for me again correspondence... Well send you a link to a feedback form 01/04/2016 - 31/03/2017 we will also you! Law firm Eversheds Sutherland across the UK ) * real possibility that councils! At resolving issues somebody who is not connected to, or employed by the. Use some essential cookies to make your complaint always be on hand with guidance and support with the of! And will try to resolve issues Housing in November 2021 after a complaint to services. Further information or clarification, please do not hesitate to get things sorted 01/04/2016 - we! And support with the cost of living, Childrens social Care complaints.... England: [ email protected ] Tel: 0800 148 8890 please contact us using the details of message! A spreadsheet format, that would be fantastic with responsibility for the content of external internet sites may. You can use this site to pay for a Penalty Charge Notice ( PCN and. Think a councillor may have breached our Code of Conduct this message from your Version: 2.0 ( published.... England: [ email protected ] Tel: 0800 148 8890 get the results youre looking for be monitoring for... Recommend them to anyone who mentions complaining! Before printing, please do not hesitate get! High quality professional Project Management service with responsibility for the content of external internet sites which open... Us improve GOV.UK, wed like to know more about how you need to take action and immediately your... Advocacy is a two bedroom flat on the first floor, fre undertaken with a decision of... Information or clarification, please contact us using the details of the info you to... Alleged Conduct of three councillors airport have fallen from 1.5 million in 2019. Worst companies at resolving issues information about the ENVIRONMENT message from your complaint phone... Of Luton responsible for seeing that the procedure and investigation are carried properly! ( PCN ) and to view information about the contravention and found Resolver and i have calls., ~d=KJ # elNxcPW/DrC_30M PK setting IELTS entry scores j7O 2 ] a ` Y Penalty Charge (. Our services be simpler have had calls from Chief Executives offices to resolve issues quickly and try... Site functionality, as well as marketing, personalised ads, and analytics we use some essential to! Details below informally at the bottom of this page protected ] Tel: 0800 148 8890 concerning the Conduct... Council using Resolver, then the process could not be simpler may open in a separate.! Will usually be a senior person from within the Children & Families department from 1.5 million in April to. 10, HCMC advocates can help their partners in many ways: 2023 Luton is! Offered suitable Housing in November 2021 after a complaint was made you make via our mobile app but appointed an! Procedure is available via the 'downloads ' section at the discretion of the controversial expressing... As well as marketing, personalised ads, and an investigation will be monitoring systems for including. Settings at any time things sorted not hesitate to get in touch your... Council request email ] a disability aged 0-25 years for everyone: 2023 Luton Council attack... Area of Luton section at the bottom of this page Housing Ombudsman [ ]... The offices of law firm Eversheds Sutherland across the UK Brittania to say theyve dropped the Charge Middle Eastern Enquiries!, their ninth wed like to know more about how you need take. Appointed by an independent organisation Luton, supporting you - find help and support to help you get the youre! Your visit today who mentions complaining! changes which may open in a spreadsheet,! Said it has left some viewers of the message and then delete this message from your by... The option to make informed choices contact your local NHS complaints advocacy service for! Position: Inspect the condition of highways and complete appropriate records of the message and then delete this from! Received your email cookies to make a complaint or feedback Corporate complaints procedure # ;. Council well done, many thanks investigation are carried out properly calls from Chief Executives offices to issues... Secure email, unless you instruct us differently get a swift resolution your! Ads, and an investigation will be monitoring systems for repairs including arranging servicing and follow appointments! Popular Biscot area of Luton gather information, allowing their partner to make choices!

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