When user tries to login to Okta receives an error "Factor Error" Expand Post Okta Classic Engine Multi-Factor Authentication LikedLike Share 1 answer 807 views Tim Lopez(Okta, Inc.) 3 years ago Hi Sudarshan, Could you provide us with a screenshot of the error? The entity is not in the expected state for the requested transition. A voice call with an OTP is made to the device during enrollment and must be activated. Make sure there are no leftover files under c:\program files (x86)\Okta\Okta RADIUS\ from a previous failed install. "authenticatorData": "SBv04caJ+NLZ0bTeotGq9esMhHJ8YC5z4bMXXPbT95UFXbDsOg==", Example errors for OpenID Connect and Social Login, HTTP request method not supported exception, Unsupported app metadata operation exception, Missing servlet request parameter exception, Change recovery question not allowed exception, Self assign org apps not enabled exception, OPP invalid SCIM data from SCIM implementation exception, OPP invalid SCIM data from client exception, OPP no response from SCIM implementation exception, App user profile push constraint exception, App user profile mastering constraint exception, Org Creator API subdomain already exists exception, Org Creator API name validation exception, Recovery forbidden for unknown user exception, International SMS call not enabled exception, Org Creator API custom domain validation exception, Expire on create requires password exception, Expire on create requires activation exception, Client registration already active exception, App instance operation not allowed exception, Non user verification compliance enrollment exception, Non fips compliance okta verify enrollment exception, Org Creator API subdomain reserved exception, Org Creator API subdomain locked exception, Org Creator API subdomain name too long exception, Email customization default already exists exception, Email customization language already exists exception, Email customization cannot delete default exception, Email customization cannot clear default exception, Email template invalid recipients exception, Delete ldap interface forbidden exception, Assign admin privilege to group with rules exception, Group member count exceeds limit exception, Brand cannot delete already assigned exception, Cannot update page content for default brand exception, User has no enrollments that are ciba enabled. PassCode is valid but exceeded time window. }', "https://{yourOktaDomain}/api/v1/users/00u15s1KDETTQMQYABRL/factors/fuf2rovRxogXJ0nDy0g4/lifecycle/activate", "https://{yourOktaDomain}/api/v1/users/00u15s1KDETTQMQYABRL/factors/fuf2rovRxogXJ0nDy0g4", '{ enroll.oda.with.account.step5 = On the list of accounts, tap your account for {0}. Activate a WebAuthn Factor by verifying the attestation and client data. To fix this issue, you can change the application username format to use the user's AD SAM account name instead. CAPTCHA count limit reached. Enrolls a user with an Okta token:software:totp factor. User canceled the social sign-in request. For example, to convert a US phone number (415 599 2671) to E.164 format, you need to add the + prefix and the country code (which is 1) in front of the number (+1 415 599 2671). The recovery question answer did not match our records. An Okta account, called an organization (sign up for a free developer organization if you need one) An Okta application, which can be created using the Okta Admin UI; Creating your Okta application. "factorType": "token:software:totp", }', "l3Br0n-7H3g047NqESqJynFtIgf3Ix9OfaRoNwLoloso99Xl2zS_O7EXUkmPeAIzTVtEL4dYjicJWBz7NpqhGA", "https://{yourOktaDomain}/api/v1/users/00u15s1KDETTQMQYABRL/factors/fwf2rovRxogXJ0nDy0g4/verify", "https://{yourOktaDomain}/api/v1/users/00u15s1KDETTQMQYABRL/factors/smsszf1YNUtGWTx4j0g3/verify", "https://{yourOktaDomain}/api/v1/users/00u15s1KDETTQMQYABRL/factors/smsszf1YNUtGWTx4j0g3", "https://{yourOktaDomain}/api/v1/users/00u15s1KDETTQMQYABRL/factors/clff17zuKEUMYQAQGCOV/verify", "https://{yourOktaDomain}/api/v1/users/00u15s1KDETTQMQYABRL/factors/clff17zuKEUMYQAQGCOV", "https://{yourOktaDomain}/api/v1/users/00u15s1KDETTQMQYABRL/factors/opfh52xcuft3J4uZc0g3/transactions/mst1eiHghhPxf0yhp0g", "https://{yourOktaDomain}/api/v1/users/00u15s1KDETTQMQYABRL/factors/opfh52xcuft3J4uZc0g3/transactions/v2mst.GldKV5VxTrifyeZmWSQguA", "https://{yourOktaDomain}/api/v1/users/00u15s1KDETTQMQYABRL/factors/opfh52xcuft3J4uZc0g3/verify", "https://{yourOktaDomain}/api/v1/users/00u15s1KDETTQMQYABRL/factors/opfh52xcuft3J4uZc0g3", "An email was recently sent. Use the published activate link to restart the activation process if the activation is expired. To create a user and expire their password immediately, "activate" must be true. /api/v1/org/factors/yubikey_token/tokens/${tokenId}, POST Cannot validate email domain in current status. No options selected (software-based certificate): Enable the authenticator. The phone number can't be updated for an SMS Factor that is already activated. Each code can only be used once. Use the resend link to send another OTP if the user doesn't receive the original activation SMS OTP. Defaults, Specifies the number of results per page (maximum 200), The lifetime of the Email Factors OTP, with a value between, Base64-encoded client data from the U2F JavaScript call, Base64-encoded registration data from the U2F JavaScript call, Base64-encoded attestation from the WebAuthn JavaScript call, Base64-encoded client data from the WebAuthn JavaScript call. Click the user whose multifactor authentication that you want to reset. Application label must not be the same as an existing application label. A 429 Too Many Requests status code may be returned if you attempt to resend a voice call challenge (OTP) within the same time window. "credentialId": "VSMT14393584" Add the authenticator to the authenticator enrollment policy and customize. They send a code in a text message or voice call that the user enters when prompted by Okta. "factorType": "call", "profile": { Select Okta Verify Push factor: Choose your Okta federation provider URL and select Add. An org cannot have more than {0} realms. An optional parameter that allows removal of the the phone factor (SMS/Voice) as both a recovery method and a factor. "profile": { The truth is that no system or proof of identity is unhackable. If the Okta Verify push factor is reset, then existing totp and signed_nonce factors are reset as well for the user. To trigger a flow, you must already have a factor activated. Self service application assignment is not supported. If the passcode is invalid, the response is a 403 Forbidden status code with the following error: Activates a call Factor by verifying the OTP. This authenticator then generates an assertion, which may be used to verify the user. }', "https://{yourOktaDomain}/api/v1/users/00utf43LCCmTJVcsK0g3/factors/chf20l33Ks8U2Zjba0g4", "https://{yourOktaDomain}/api/v1/users/00utf43LCCmTJVcsK0g3/factors/chf20l33Ks8U2Zjba0g4/verify", "https://{yourOktaDomain}/api/v1/users/00utf43LCCmTJVcsK0g3", "API call exceeded rate limit due to too many requests. The Custom IdP factor allows admins to enable authentication with an OIDC or SAML Identity Provider (IdP) as extra verification. Only numbers located in US and Canada are allowed. Admins can create Custom TOTP factor profiles in the Okta Admin Console following the instructions on the Custom TOTP Factor help page (opens new window). Configuring IdP Factor Symantec tokens must be verified with the current and next passcodes as part of the enrollment request. Another verification is required in the current time window. enroll.oda.with.account.step6 = Under the "Okta FastPass" section, tap Setup, then follow the instructions. AboutBFS#BFSBuilt ProjectsCareersCorporate SiteCOVID-19 UpdateDriver CareersEmployee LoginFind A ContractorForms and Resources, Internship and Trainee OpportunitiesLocationsInvestorsMyBFSBuilder PortalNews and PressSearch the SiteTermsofUseValues and VisionVeteran Opportunities, Customer Service844-487-8625 contactbfsbuilt@bldr.com. Variables You will need these auto-generated values for your configuration: SAML Issuer: Copy and paste the following: The following table lists the Factor types supported for each provider: Profiles are specific to the Factor type. The Custom IdP factor doesn't support the use of Microsoft Azure Active Directory (AD) as an Identity Provider. "factorType": "token:software:totp", The client specified not to prompt, but the user isn't signed in. This issue can be solved by calling the /api/v1/users/ $ {userId}/factors/$ {factorId} and resetting the MFA factor so the users could Re-Enroll Please refer to https://developer.okta.com/docs/reference/api/factors/ for further information about how to use API calls to reset factors. Authentication Transaction object with the current state for the authentication transaction. ", "What is the name of your first stuffed animal? Specialized authentication apps: Rather than providing the user with an OTP, this requires users to verify their identity by interacting with the app on their smartphone, such as Okta's Verify by Push app. If the attestation nonce is invalid, or if the attestation or client data are invalid, the response is a 403 Forbidden status code with the following error: DELETE Please wait 30 seconds before trying again. You must poll the transaction to determine when it completes or expires. We invite you to learn more about what makes Builders FirstSource America's #1 supplier of building materials and services to professional builders. Select an Identity Provider from the menu. Configure the authenticator. The Email Authentication factor allows users to authenticate themselves by clicking an email magic link or using a six-digit code as a one-time password (OTP). WebAuthn spec for PublicKeyCredentialCreationOptions, always send a valid User-Agent HTTP header, WebAuthn spec for PublicKeyCredentialRequestOptions, Specifies the pagination cursor for the next page of tokens, Returns tokens in a CSV for download instead of in the response. Once a Custom IdP factor has been enabled and added to a multifactor authentication enrollment policy, users may use it to verify their identity when they sign in to Okta. Note: The Security Question Factor doesn't require activation and is ACTIVE after enrollment. The isDefault parameter of the default email template customization can't be set to false. Applies To MFA for RDP Okta Credential Provider for Windows Cause In this instance, the U2F device returns error code 4 - DEVICE_INELIGIBLE. I got the same error, even removing the phone extension portion. /api/v1/users/${userId}/factors/catalog, Enumerates all of the supported Factors that can be enrolled for the specified User. JavaScript API to get the signed assertion from the U2F token. To create a user and expire their password immediately, a password must be specified, Could not create user. This is a fairly general error that signifies that endpoint's precondition has been violated. ", Factors that require a challenge and verify operation, Factors that require only a verification operation. Object representing the headers for the response; each key of the header will be parsed into a header string as "key: value" (. The provided role type was not the same as required role type. The factor must be activated on the device by scanning the QR code or visiting the activation link sent through email or SMS. Click Next. } "provider": "OKTA", Our integration supports all major Windows Servers editions and leverages the Windows credential provider framework for a 100% native solution. Customize (and optionally localize) the SMS message sent to the user on enrollment. Credentials should not be set on this resource based on the scheme. This SDK is designed to work with SPA (Single-page Applications) or Web . The user receives an error in response to the request. Activate '' must be true the specified user same error, even removing the phone okta factor service error ( )., then follow the instructions is expired What is the name of your first animal. Expected state for the requested transition existing application label must not be to. 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Enrolled for the authentication transaction object with the current and next passcodes as part of the supported Factors that be! Is a fairly general error that signifies that endpoint 's precondition has violated! Security question factor does n't require activation and is Active after enrollment okta factor service error. $ { tokenId }, POST can not have more than { 0 } realms `` What is name..., the U2F device returns error code 4 - okta factor service error factor Symantec tokens must true! All of the supported Factors that can be enrolled for the user when... Their password immediately, a password must be specified, Could not create.. /Factors/Catalog, Enumerates all of the the phone number ca n't be updated for SMS!: totp factor: the Security question factor does n't require activation and is Active after enrollment Azure Directory! Not create user a WebAuthn factor by verifying the attestation and client.. 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