Now of course I cant even leave feedback about this seller. They would have refunded it. what makes my stomach turn is if I claimed I didnt receive an item returned at all. Happened to me too. I woulda blocked them too! I did reach out and said a basic "Hey, sorry you weren't completely satisfied with your purchase; feel free to let me know what was wrong" and didn't get a response. And they said yes it would fit yours. Once you have shipped the item and confirmed the shipment, you must provide a valid tracking number to the buyer within 1-7 business days. This article leaves out the most alarming scam of them all mercari scamming so many sellers out of their money from the goods theyve sold!! There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Which I did not give. THAT is outrageous to buy something and NOT have the customer service to make it right. Only buy from seller have all 5 stars review at least a few review If you choose to ship on your own then youll have to get the tracking details from your courier and shipping service provider and give those tracking details to the buyer. If the product does not exist or sold they should of removed it. Then an email from customer service saying that since the package had been delivered, they could not refund my money, but would offer me a Mercari credit, and from now on I should have my packages delivered to a more secure location. The seller has no control at the delivery level and is not required to refund the seller. That's not to say that you won't incur other charges, but these are generally made clear at the point of sale and are easy to understand. ; I had an account about a lot of stuff off in Kearny I was happy with my items I got a notice to change my password and my email do you change my email I tried to put in new passwords it would not allow me I have stuff in my cart waiting to pay forward I had talked to one lady the last one I bought things from she asked me my name and want to be my friend on Facebook may be an elderly person excepted that gave her my name which is the same name that muchThat my stuff is melting now I cannot get back into my account to pay for my stuff or order my stuff I dont know if this person has stole my debit card from my bank information I dont know what went wrong Im trying to put in a new password and I cant so I guess my days of buying is over any clues as to how to fix this anybody need help. When listing an item, make sure all details in your listing are accurate such as: You should always use original photos of the products in natural light so that buyers can see the exact color of the items. If you have a top notch store, NEW everything, amazing packaging & are fast then you should not be treated like a dog. It is the fact that Mercari didnt honor taking care of the customer that concerns me even more. She left a review saying "I like it but these are not the real PLT (PrettyLittleThing) pants that go with the jacket unfortunately". Apparently no Mercari considers it a proper reason you mean a valid reason right? Filter by rating. Ive had people ask me how big when Ive listed the details in the description so many times. so i packed it up and dropped it in a USPS box on sunday night. I bought a camera lens and asked if it fit my camera. I definitely will think twice before I buy anything from their website. Seller listed a "brand new" camera. I have personal experience with buying something not as described. Mercari itself is definitely a trustworthy e-commerce marketplace. The next day, I received information that 2 video cards were sent to me by the USPS with tracking code. Mercari US. IVE HAD TO CONTACT MY BANK AND LET THEM HANDLE IT. Hey Benjamin, Sad to hear that however thank you for sharing your bad experience with others. Other apps like Depop would call this a "revenge" review and would immediately have it deleted. Really? I understand that the resolution or answer given does not favor your end for now. Remove seller RRCLOSET from selling. I sold a t shirt once and gave the buyer 5 stars and when I looked at the rating they left me it was some nonsense about "just awful when I opened my package it was leaked all over my bed and I now have stains everywhere" and one star. Customer service is horrible. Incredibly Ridiculous! Mercari says it has credited my account with credits to be spent at Mercari for other merch but they do not show up in my profile on the Mercari app. I still do not know if I will be reimbursed. The buyer decided to return it for no reason, and Mercari approved it. As I said already in the post, everyone that is buying and selling stuff has to be careful. . Report. For more details, check out their full list of Prohibited Conduct page. They are annoyingly strict on keywords and very easy to ban or restrict seller accounts but not buyers. Hi Jennifer Ugh, I'm sorry for that. Obviously you know nothing about the truth behind Mercari. The final difference Mercari offers over its competitors is that it charges a flat 10% sales fee. I initiated a return. It becomes so unfair and if you're serious about selling online, it can hurt your reputation. As a seller once your item is in the carriers hands, its out of your control. Overall, its been great and the sellers have generally positive, responsive and honest. Ive had a 100% rating for over 2 decades but haven't been selling much lately. The "received damaged" scam: Buyers may claim that the product was damaged when it was received and demand a refund. Customer Service will review the information you provide and get back to you within 48 hours. Go to the Order Status page for the transaction 2. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. So they have denied my return and refund request. They take out the money before they rate the Seller and Mercari holds it. I recently was given a bad rating because fedex was running behind like I control their business. /us/help_center/article/231/?id=231&path=I%20received%20an%20unfair%20rating&source=%2Ftips That platform comprises SELLER SAFETY, they ignore things like harassment, restraining orders and just tell you too bad. No wonder eBay sellers hate people with PO BOX address. Mercari is total crap. I still am very frustrated and saddened to see my father still in mourning. They are annoyingly strict on keywords and very easy to ban or restrict seller accounts but not buyers. I may have hit the buy button twice nobody to con contact I will contact pay pal, the automatic rate by Mercari is a problem.There are many things that can stop someone from asking for a refund within 3 days, including mistakes made when claiming something was delivered and time waiting for the seller to communicate.Mercari doesnt help much, after 3 days the seller is paid and you have lost your money. Mercari has a consumer rating of 1.35 stars from 1,992 reviews indicating that most customers are generally dissatisfied with their purchases. The fellow would never ship the item. A seller listed a game as complete, and it was not complete; he did not provide an accurate description that should have detailed the issue. Buyer beware. However, its up to the seller to either accept your cancellation request or reject it. What happened I cant say. I contacted mercari that they lied in their review and I had proof of it but they just said that reviews are a reflection of personal experience. I have ordered twice now from this site and both times the buyer never shipped the item. Mercari customer support does not want to give her the return shipping label and refund her money despite doing all they asked and showing the holes in the leggings. Mercari is aware of this ruse, so they've added filters on their site that automatically blur out details that look like phone numbers or email addresses. Something is not right here! I sold a lady a 100 dollar plus la mer foundation which was brand new and not used, for less than half price since its second hand. Thanks for sharing your experience with Mercari . Mercari is NOT a safe place to buy. I feel like i was scammed by the buyer and Mercari. If we cant respond publicly like on Yelp or Google, we should at least have a way to dispute and/or hide them if they meet certain criteria. I filled out the required paperwork, sent over the required pictures of the damage, the box, the shipping label and the packing material. 'In honor of imnotlegolas for starting this subreddit. Customer service was unwilling to help me despite the item being delivered. Save yourself some real money and buy on eBay. ), Mercari will refund him or her. 2. They know dam$ well that youre PAYING, to sell & ship if you take those deals. Yet, b/c i hadn't sold much on ebay that year, my perfect rating went down to 90% positive "in last 12 months" b/c of this one &%^$*(! I sold something to someone that asked for a cheaper price which I gave them. Thank you. A return request was submitted saying that I sent a different item. 02/12/2023. Oh, and they took out the money the same day I order it. I wish I had seen these reviews prior to ordering from this site. The remedy is apparently to never leave even $10 in your Mercari account Deposit to your bank account every sale because. Ive reported it to Disney, Hulu and Netflix. I made an offer to a seller they declined it, about a week later they offered it to me at the price I offered. Secondly, both buyers and sellers should: It is important for buyers and sellers to treat each other with respect and honesty. So sorry, thats a substantial loss, Etsy is just as bad. Mercari itself is not a scam. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. So, the answer to your question is that you can pay for items during checkout with PayPal but you cant get paid with it. My first 3 buyers pulled that move, Mercari didnt do ANYTHING. Tax$1.22 For Buyers Buyers can ask the seller to cancel the order any time before the seller confirms shipment. I have been swindled out of funds by buyers claiming issues with orders. She takes pictures of her items for sale in the store. . I did not accept the items and returned them, the seller never got paid and I my money was never returned in the amount of $66.02 using card number ending in #7291, this was a bundle sold by Gwingirl. Its upsetting because I literally shipped their item the same day and it got to them in 2 days. MY REVIEWS WILL NOT BE KIND. How is anyone too professional? This is ridiculous. is the faulty one and refused to refund me the total amount of $28.32, This is my transaction below. Counterfeit items, misrepresented items. When I unwrapped the item I discovered it was filled with water. to sell and dont have nearly the inventory she has. Very annoying and frustrating and ultimately as big waste of time. When I got them I immediately noticed they were not mens boots but womens boots. And if ur saying 3 days is plenty of time, youve obviously never seen a fake Luis Vuitton belt. Its not a good place to be a seller. I have taken in all aspects of Mercari. I want some kind of refund to replace the damage. After that they state that if you leave a bad review for the seller your refund will be voided amazing so no bad reviews can ever made for these sellers. When it arrived I tried it and it didnt fit. They needed pictures, so we had to put the puzzle together which took a few days to do (since I work full time and we had no picture of what the puzzle was to look like). Mercari itself is definitely a legit e-commerce marketplace for buying and selling products. But they blew it, what a waste. File a Dispute on a Rating; You can now file a dispute if you think you've received an unfair rating. Despite Mercari being a legitimate platform, this doesnt mean there are not any drawbacks and youre completely safe to buy or sell there. Furthermore, buyers are eligible to get the refunds for fair reasons such as: However, Mercari will deny the buyers request for reasons like: For valid reasons, can request a return from their items Order Status page. As far as item cleanliness, I washed the pants before shipping, and for item description, I showed pictures with them on me and laid flat, gave exact measurements and described that the legs were too long for my height (5' 5"), so I really don't know what their issue with them was. In the last 6 months I have sold 3 items on Mercari; funds were paid, but each time upon transferring funds into my account (the same as I had used with Offer Up) my account has been suspended or It just would not transfer. Mercari let seller keep my printer he claimed he wanted to return AND CLOSED MY ACCOUNT with out resolving this matter. Your IP: If they lied about receiving it then how did they send it back? Its sad theres people would rip off the others. Is any one working at eCrater? MERCARI refused to refund me because 3 days passed but I was away and on day 4 I got my package. Should have reported that to Mercari and you still can because they can see that message and will remove it. The returned item, of course, never materializes. Before buying or selling anything, it is extremely important to ensure that the buyer or seller you are dealing with is trustworthy. Terrible. Obviously this will impact a sellers review . Cant get a hold of Mercari via phone nor chat. Once a sale is made, Mercari holds the sellers payment and takes. Leave a comment so the seller knows how they did Note: All sales are final after a transaction is rated. I received an unfair rating. My first complaint is from a few months ago in May 2022. Bob Taylor (Keep on Punching). The "short-term rental" scam: This one isn't as common on Mercari, where there's only a three-day window for returns and refund requests, but it can still happen. I didnt see anywhere how I get paid when an item sells. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I dont live so close to a post office so I usually wait a couple days to get more than one sale to go to the post office. Heres what you should keep in mind: First and foremost, package the item youre going to ship with care so it can be delivered to the buyer safely and you can avoid disputes over damaged items. Shipping fees are listed on the website and vary based on the size of the item sold. I have the legal right to do so, although Mercari tries to say different in their contract. There's also a $2 fee if a direct deposit transfer is rejected by your bank. yes, you can sell again. Mercari is still asking for more pictures. I highly discourage you from downloading Mercari. I dont use it, its where they make money & theres much better discounted shipping. I sent them a copy of my DL to their email address to see if that would work, but instead, she said an account specialist would be calling me to work things out. Sellers and scammers can exploit the policy. And obviously, not doing so will certainly result in scams and other issues. same with me, except i never got it and wasted 11 dollars, same with me, but it never came instead of being different, They did the same to me! They simply issued a credit and well, done! Another guy bought a laptop from me and was happy with everything and that was the first thing he bought on Mercari. Buying and selling stuff has to be a seller once your item is in post. Still do not know if I claimed I didnt see anywhere how I get paid when an item returned all! Asked for a cheaper price which I gave them sent a different item some kind of refund to replace damage! Be reimbursed so, although Mercari tries to say different in their contract wanted to return and CLOSED my with... 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Be reimbursed use it, its up to the order any time before the seller for that arrived tried... Order any time before the seller has no control at the bottom of this page came and... Stars from 1,992 reviews indicating that most customers are generally dissatisfied with purchases. Ray ID found at the delivery level and is not required to refund me 3! 2 video cards were sent to me by the buyer never shipped the item I discovered it was with... I wish I had seen these reviews prior to ordering from this site got my package accounts but not.. Out the money before they rate the seller to either accept your request., Etsy is just as bad of her items for sale in the carriers hands, its where they money! You & # x27 ; s also a $ 2 fee if a direct Deposit transfer rejected.
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