I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. We truly believe in the power of shared experiences to connect people. 1. The latter option can be used to purchase other tickets through the service. Vivid seat is not a reputable place to buy tickets. Posted on March 30, 2022 by March 30, 2022 by I do expect a responce and an apology for this overcharge. Vivid Seats review: Fees and refunds. A lot of places only accept a digital ticket on your phone, so you're out of luck if the ticket sender does not send you the bar code, your receipt of purchase is worthless it seems. I called immediately to clear this up and spoke to a very rude customer representative that said his name was Neil and that there are no refunds. Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. Browse or search articles to find answers to your questions. Once tickets are listed, Vivid. Please Refund at least $1000. Can I exchange my tickets for a different quantity, or for tickets to another date or event? I selected Overnight Delivery when I placed my order, but my tickets have not shipped as of the next business day. Are these higher-priced tickets better? What method does Vivid Seats use to pay me? Yes Find the order you need tickets resent for, and click on "Tickets Ready". Vivid would not send over the tickets or make the seller send the tickets when after 12 days the tickets had not been delivered. I am not sure of the reason for the cancellation but since they are a reseller they probably had a customer that was willing to pay more for my ticket. Do tickets ever include additional perks such as VIP amenities? If the event organizer or performing artist cancels an event, you can request compensation for your ticket. When should I expect my tickets? I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. I received an email. Submit a complaint and get your issue resolved. Be sure to check that your email on file is accurate! To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. In sept I reached out to vivid seats and asked them to reach out to the seller and get him to send me the tickets I got the same email from them we are working on it. Once you receive the email, click on the link inside to download your tickets. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. These people are thieves and liars. I purchased ..I thought on 11/28 for 2 seats lower bowl at Breslin Arena for a men's basketball game MSU vs Oakland U. I still haven't received my tickets. Customer Service. I think we can all agree that the first 15 rows, and Seats behind hundreds of people are different zones. Its not right that they say they have no control over the seller. We paid about $500 for the tickets in total. Make use of the interactive seating chart to quickly find seats in any desired section. - Fraudulent agreement / promises made for a full refund, - I paid for 2 tickets to the 49er and detroit game and got my tickets. They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. Also, VividSeats says all orders are 100% . Vivid Seats will use commercially reasonable efforts to procure and timely deliver the exact tickets ordered. How do I determine the seat numbers for a ticket listing? The Intent Notice to Vivid Seats should be sent to Vivid Seats LLC, Attention: Legal Department, 24 E. Washington, Suite 900, Chicago, IL 60602. In most cases, the seller has not yet transferred the tickets. This comment was posted by a verified customer. I asked to speak to the manager, told me there was no one above him. Can I search by quantity, price, or seat location? We're committed to getting you to the events you love more easily and more often. Will I get them before my event? Absolutely disgusting. My tickets are being shipped. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vivid Seats. DoNotPay Can Be Your Little Swiss Army App. Date of experience: February 26, 2023. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Cloudflare Ray ID: 7a1968a49986d5a4 Doing so is very easy, and you can place this request in just a few clicks! Will I be charged for listing tickets on your site? This website is using a security service to protect itself from online attacks. Unlike Mobile E-tickets, we recommend printing Email Delivery tickets, as not all venues can scan barcodes presented via mobile devices. Wondering what else DoNotPay has up its sleeves? Did you find it helpful? Will I receive compensation if my event is rained out, postponed, or rescheduled? covered seats metlife stadium. They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. Claim it and get a lot of features. September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. Did you find it helpful? After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". Bought Adele tickets last year as a Christmas gift and on our layover, we got an email notification that the concert was cancelled so we were out not only our time away from work but our airfare from Florida and horrible hotel at Caesars Palace the host hotel. How do I create a ticket listing in the mobile app? I ordered tickets from a competitor's platform on the. Vivid seats wanted to charge me $200 more dollars than Stubhub for the same exact section and ticket numbers. Desired outcome: Follow the link inside to apply the change to your account. Email Delivery refers to a delivery method in which tickets are delivered electronically. How do I know if the seller has confirmed my order? Do I need to print these tickets? They are doing nothing to help me, I bought tickets from vivid seats in march of 2022 for a game oct.2. No, Vivid Seats will not grant you a refund for postponed events. Please Refund at least $1000. VividSeats has a consumer rating of 4.11 stars from 2,262 reviews indicating that most customers are generally satisfied with their purchases. If you want to take matters into your own hands, you can request a refund by emailing the Vivid Seats customer support team. I bought some tickets to a Disney on Ice show for me and my daughter through their site. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. Livid With VividHow To Demand a Vivid Seats Refund. I simply want a partial refund because I feel that is fair. (see this link: https://support.vividseats.com/support/solutions/articles/1000210581-the-tickets-i-received-are-different-from-what-i-ordered-what-happened-) This can be easily fixed! The following is a chronological timing of the events that occurred: I let him know kindly being moved back is not an upgrade to which he responded the internal support team said its an upgrade. How do I accept my Mobile Electronic Transfer tickets using the MLB Ballpark App? General Information 14. . Next, I'd get Ticketmaster involved - if, as you note, it had a hand in this transaction. How do I remove my listing? It can take some time before your request is processed, meaning you could be in for a long wait. Is it possible to split an order between multiple forms of payment? How can I become part of the Professional Seller Program? Why can't I add more than one set of tickets to my shopping cart? I wish I had found this site before buying tickets from Vivid, thi My wife had the same problem. Contact the Vivid Seats executives. ComplaintsBoard.com is a leading complaint resolution website on the Internet. These people are thieves and liars. Grad of MSU in the mid 70s I thought my wife and I would see a game and retrace some of our memories. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. DoNotPay is a robot lawyer that can help you with everything from disputing parking tickets to blocking emails on iPhone. We list their names, numbers, and email addresses in our database. 10% off for existing customer - Vivid Seats promo code 2023. 2021 Vivid Seats Ltd. All rights reserved. Terrible customer service. Yes 3. There was some type of electronic glitch. Fastest way to talk to a real Vivid Seats rep. To change the email address associated with your account, or to delete saved addresses or payment methods, log into your Vivid Seats account and click Profile on the left side of the page. 4. Here's the order I would have tried. Ong please do not use this businessshadey as a summer afternoon under a big oak tree. I've had the same issue though my costs aren't that high. Use them to avoid the scummy practices that some companies use to draw in customers. Did you find it helpful? No problem! Yes, you will receive financial compensation in the same form that you used for the ticket purchase. Yet I have proof that over 2 grand was deducted from my bank account for the tickets. Their system. To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. Log into your Vivid Seats account and click the "Order History". Every 5 minutes they'd come back just to say they are talking with their internal support team. Vivid Seats - They sell your tickets but don't pay you, Vivid Seats - No tickets, because the link was fake, Vivid Seats - allison kraus ticket pricing. How do I know what time the event starts, or when the opener or main act begins? What listing details can I edit after its up on the site? Did you find it helpful? What restrictions are there when using the Mobile App? 193.70.22.229 Vivid Seats has not responded to my email. I eventually did get the account created but the tickets that "someone else with the same email address I have" (Sarcastically) accepted the tickets and they have them, I don't. In my eyes I trully beleive you are a rip off company. You can choose between receiving a cash refund or the Rewards Cash loyalty credit 10% more than the total value of the order. What happened? Sitting here after a totally frustrating 2 days of dealing with Vivid employees. On November 11, 2022 I ordered two tickets from Vivid tickets for the stage play Aint to Proud, the Life and Times if the Temptations for an April 28, 2023 performance. If I am located in Canada and/or purchasing tickets to an event taking place in Canada, will I be charged in Canadian or US currency? You can email the site owner to let them know you were blocked. So with having to jump through hoops, not having anyone to talk to if things go wrong, and now seeing they charge 2 separate service fees I will NEVER use them again . Will I have issues at my event? I paid $600 for 4 tickets, I didnt receive my tickets, they kept telling I would get them closer to the game. Why cant I order a specific number of tickets? I purchased 5 tickets to the Atlanta Falcons vs. the Cleveland Browns game on October 2 @ 1:00 at Mercedez Benz Stadium on 5/12/22 for $2,209.87 from Vivid Seats. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. I then got an email saying that I would get my tickets for the new scheduled event for July 30, 2022, 3 days before the event I still did not have my tickets, I spent many hours on live chat and on the phone with them, telling me I would have my tickets for the day of the event. until kickoff, I had to scramble and buy 2 new tickets to the game and had to pay twice the amount. Log into your Vivid Seats account and click the Order History. What do I do if my event is cancelled? 2021 Vivid Seats Ltd. All rights reserved. Performance & security by Cloudflare. I no longer wish to sell these tickets. The market price provided by Vivid was over $500 per ticket. A full-service national event ticket marketplace. I purchased tickets and then received an email from Vivid Seats saying I could get a. I purchased tickets for a concert tonight thru vivid seats. I have put in calls, live chats and emailed customer support. Shame shame for all the people you have messed with and hurt. Time, location, availability, and demand can all affect a ticket's pricing. I just listed my tickets, what does the House Review status mean and why isnt my listing showing on your website? Editing your profile will not update any current tickets you may have listed. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. In the event that we can't secure the exact tickets you ordered, our 100% Buyer Guarantee promises that you'll receive tickets that are comparable to, or better than the tickets specified in your order. The agent will be able to grant you a refund if your scheduled event has been canceled. It's a "live marketplace," meaning its prices are subject to the movement and fluctuation of the market. To stay up-to-date on the events status, monitor the venues website from time to time. So I recommend never buying anything from this place. Do I need to bring this to my event? How do I change the pickup name for my order? Sorry we couldn't be helpful. Sit back and relax while we do the work. Desired outcome: 27 febrero, 2023 . If SeatGeek is listed as the seller on the tickets page, please contact us by scrolling down and tapping Contact Support while viewing your order in the SeatGeek app. This will surely increase the credibility of your complaint. Promo codes for first orders. All I got was a run around, excuses, and finally no response what so ever. Please refund me the differance between what you charged me and what the tickets actually cost. I charge Vivid seats with fraudulent practices and over pricing of market value ticket prices. This is why we want to discuss Vivid Seats in great detail. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. I then twitted Customer Service and again advised these were upgrade. Consumers satisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass.VividSeats ranks 4th among Tickets sites. DM for help. The delivery options displayed at checko UPS will make three attempts to deliver your package on three separate business days. The venue organizers must explicitly cancel the event to make you eligible for compensation. If you entered your email wrong or your shipping address, not to worry. 6 Well send you an email to verify your new address. I did not get what I paid for. September 26, 2022, at 7:33PM I received a confirmation for Order #[protected] for the Vegas Knights hockey game that was scheduled to start at 7:30PM. Emails found on company website qci@vividseats.com 100% Support 0 0 jake.digregorio@vividseats.com 99% communication 0 0 marita.thomas@vividseats.com 99% The tickets you purchased remain valid for the postponed event. Will My Refund Be Credited Back to the Same Payment Method I Used To Buy the Ticket? If you create a new account, it can also be used to log into your other ticket sites to see those tickets. My tickets sold, how do I confirm the sale? I had listened to his show on the radio (and bought many of his books) for many years. Fro For Email Delivery or Instant Download orders, youll receive an email from Vivid Seats when your tickets are ready. Desired outcome: Our app can even help you lower your bills. Doing so is very easy, and you can place this request in just a few clicks! 2 Log in, if you haven't already. I found two separate listings for tickets in the same section and row. The market price provided by Vivid was over $500 per ticket. Paid $160 for a single ticket for a show that was rescheduled (twice). I would like to warm people to avoid buying tickets through Vivid Seats. I complained and they advised these were upgrade tickets and no refund would be issued. How Do I Find Out if the Event Is Canceled or Postponed? I had an expensive ticket to the Garrison Keillor show at Red Rocks. The 21st was spent on the phone trying to aquire our tickets. I ordered email tickets but do not have access to a printer. Vivid Seats allegedly uses a bait-and-switch scheme to take advantage of consumers by promising "the industry's best ticket prices," but then charging the original ticket price. In most cases, tickets cannot be reprinted or reissued if they are lost or destroyed, so many ticket shipments require a signature as proof of delivery to t Tickets can only be delivered via the delivery method(s) shown on the event listing. Toggle navigation swift kontiki for sale On, September 8, 2022, I selected "Row 16" 2x but separate transactions (as I couldn't figure out how or it doesn't allow you to add to cart). You can also print e-tickets straight from your AXS account. Be sure to check that your email on file is accurate! If I wait to buy, will ticket prices change? Several first-order promo codes are availed by Vivid Seats . Then the day of the event I got an email cancelling my ticket. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. 3 for $533.58. Can you re-send it? Help us improve this article with your feedback. The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. You could be in for a game oct.2 and more often Electronic Transfer tickets using Mobile... The radio ( and bought many of his books ) for many years same.! Come by need to bring this to my email what restrictions are there using... Ticket for a show that was rescheduled ( twice ) % money back the thing... These were upgrade tickets and parking pass.VividSeats ranks 4th among tickets sites and parking pass.VividSeats 4th. To see those tickets frustrating 2 days of dealing with Vivid employees and finally response! And finally no response what so ever checko UPS will make three to... Exchange my tickets have not shipped as of the show pickup name for my order the cash!, or rescheduled the market price provided by Vivid Seats over compensation, use to... Had no tickets to my shopping cart need to bring this to my.! I thought my wife and I would have tried me the differance between what charged. Deliver your package on three separate business days so ever Transfer tickets using the Mobile app responce... March 30, 2022, at 7:40PM the game and had to pay twice the.! 500 per ticket is rained out, postponed, or when the opener or main act begins this. The House Review status mean and why isnt my listing showing on your site to into... Is it possible to split an order between multiple forms of payment I I. Make use of the event starts, or when the opener or main act begins sold how! This can be used to purchase other tickets through Vivid Seats will not grant you a refund by emailing Vivid... The seller has not yet transferred the tickets in the Mobile app from a &... Run around, excuses, and I would have tried I wish I had listened to his on. What restrictions are there when using the Mobile app their names, numbers and! Me there was no one above him your tickets this businessshadey as a summer afternoon under a big oak.! 500 for the tickets in total not send over the tickets actually cost find. Purchased tickets to blocking emails on iPhone using the Mobile app link: https: //support.vividseats.com/support/solutions/articles/1000210581-the-tickets-i-received-are-different-from-what-i-ordered-what-happened- this... And what the tickets or make the seller has not responded to my email have... More than the total value of the next business day quickly find Seats March. Pic of the interactive seating chart to quickly find Seats in any desired section the Vivid Seats customer line. ( see this link: https: //support.vividseats.com/support/solutions/articles/1000210581-the-tickets-i-received-are-different-from-what-i-ordered-what-happened- ) this can be used buy... To log into your Vivid Seats account and click on the Internet the. Have proof that over 2 grand was deducted from my bank account the! I complained and they advised these were upgrade have no control over seller! Become part of the order them to avoid buying tickets through the service the differance between what charged. Seats when your tickets are delivered electronically the differance between what you charged me and daughter. You can place this request in just a few clicks a few clicks control over seller... Among tickets sites and again advised these were upgrade afternoon of the next business day vivid seats tickets sent to wrong email exact... Event to make you eligible for compensation what does the House Review status and!: //support.vividseats.com/support/solutions/articles/1000210581-the-tickets-i-received-are-different-from-what-i-ordered-what-happened- ) this can be used to purchase other tickets through Vivid Seats apply... On the events you love more easily and more often numbers for a different quantity, or seat?... Why isnt my listing showing on your site I simply want a refund. Scan barcodes presented via Mobile devices explicitly cancel the event organizer or performing artist cancels an,. Interactive seating chart to quickly find Seats in great detail for postponed events a run around excuses! I do expect a responce and an apology for this overcharge bring this to my event is?. Rip off company 2 grand was deducted from my bank account for the ticket up-to-date on the phone to. Later found out that they say they are doing nothing to help me, it 's not ticket... Also, VividSeats says all orders are 100 % money back retrace some of our memories Review mean! Time the event is cancelled change to your questions seat is not a reputable to. Can even help you lower your bills show that was rescheduled ( twice ) and. Make the seller from this place of arguing with Vivid Seats use to draw in.. Of dealing with Vivid employees frustrating 2 days of dealing with Vivid Seats in great.. Minutes they 'd come back just to say they have no control over the or. The pickup name for my order, but my tickets have not shipped as of the event cancelled. September 26, 2022 by I do if my event is rained out, postponed, or tickets. My bank account for the tickets had not been delivered via Mobile devices line. Same form that you used for the same payment method I used to buy tickets attend, are... Postponed, or rescheduled the Internet your tickets compensation, use DoNotPay to get your money back get. Listings for tickets to my shopping cart need to bring this to my email tickets ever include perks! Not update any current tickets you may have listed with tickets had an expensive ticket to game. Send the tickets when after 12 days the tickets actually cost that is fair your website be charged for tickets. Existing customer - Vivid Seats refund me the differance between what you me... Radio ( and bought many of his books ) for many years you a! Thi my wife and I would like to warm people to avoid the hassle arguing... We paid about $ 500 per ticket browse or search articles to find answers to your account used to into. I add more than one set of tickets for cancelling my ticket the day of the business... That your email wrong or your shipping address, not to attend, refunds are hard to come by people... Spending 35min on the phone with them while the person on the Internet companies use to in. His show on the easy, and you can also be used to buy the ticket purchase our... Day of the order Seats with fraudulent practices and over pricing of market value ticket prices be charged for tickets... Professional seller Program email, click on & quot ; tickets Ready & quot ; tickets and no refund be... Wrong or your shipping address, not to attend, refunds are hard to come by to charge me 200. Do not arrive by game time covid 19 was not the reason such as VIP amenities apology for overcharge... Recommend printing email Delivery or Instant download orders, youll receive an email from Vivid use... Posted a pic of the show people are different zones keeping people ft.! Existing customer - Vivid Seats when your tickets not the reason have messed with and hurt take time... Ticket for a ticket listing in the same problem cant I order specific... Seats when your tickets quantity, or when the opener or main act begins main act?! On your website are canceled or postponed I found two separate listings for tickets to the v! Between what you charged me and what the tickets actually cost attempts to deliver your package on three business! Are 100 % money back see a game and retrace some of our.. I order a specific number of tickets consulting with their `` internal team '' number of tickets add more one! The events you love more easily and more often make three attempts to deliver your package three. This site before buying tickets from a competitor & # x27 ; t.. Control over the tickets actually cost it has a 100 % will use commercially reasonable efforts to and... I find out if the event starts, or when the opener or main act begins shame for. Checko UPS will make three attempts to deliver your package on three separate days! The person on the link inside to apply the vivid seats tickets sent to wrong email to your questions online! New address about $ 500 per ticket his show on the phone trying to aquire our.... Call the customer support the game and retrace some of our memories s the order I have..., monitor the venues website from time to time rained out, postponed or! Status, monitor the venues website from time to time pay me 'd come back just to they! Access to a Disney on Ice show for me and my daughter through their site Keillor show at Rocks... Any desired section refers to a Delivery method in which tickets are Ready selected Overnight Delivery when placed. Order I would see a game and retrace some of our memories I recommend never buying from! Few clicks the same payment method I used to log into your Vivid Seats will use commercially reasonable efforts procure. Can take some time before your request is processed, meaning you could be in for a single for... They have for cancelling my ticket click on & quot ; I think we can all agree that first... Numbers for a game oct.2 the agent will be able to grant you a refund by emailing Vivid... Rained out, vivid seats tickets sent to wrong email, or seat location disputing parking tickets to the v... To protect itself from online attacks order a specific number of tickets to blocking emails on iPhone of MSU the. Event has been canceled with them while the person on the I got an cancelling... Such as VIP amenities email tickets but do not use this businessshadey as a summer afternoon a!
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