Since day one, it has been our mission to create experiences for our guests that focus on the destination and allow them to explore the world in comfort. Also know that whiile many cruise lines will be automatically processing Future Cruise Credits for those on affected voyages, this can still take several weeks to complete and depands largely on the individual cruise line. Earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. 2) Viking's business model to make money is to provide a safe, high quality, superior service cruise experience to adults that allows them to explore the world in comfort. Our reservations team is currently in the process of issuing 125% Future Cruise Vouchers. Maybe after a 2-year period? While large ships set sail in Germany and Taiwan in July with more planned to hit the Mediterranean later this month, others have run into COVID-19 outbreaks onboard. With the majority of the world's cruise lines temporarily suspending operations into the summer and beyond and countries still restricting the arrival of cruise ships and travelers, it can be. A refund request form will be made available on the company's website on March 23. For now, travel is about armchair exploration - and planning for better days ahead. With the majority of the world's cruise lines .css-hghiur{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;font-weight:var(--chakra-fontWeights-medium);border-bottom-width:1px;border-bottom-style:dotted;cursor:pointer;color:var(--chakra-colors-blue-base);border-color:var(--chakra-colors-blue-base);}.css-hghiur:focus-visible,.css-hghiur[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}.css-hghiur:hover,.css-hghiur[data-hover]{-webkit-text-decoration:none;text-decoration:none;border-bottom-width:1px;border-bottom-style:solid;}temporarily suspending operations into the summer and beyond and countries still restricting the arrival of cruise ships and travelers, it can be difficult to know what to do, particularly if your voyage winds up being the victim of ongoing cancelations. How Reassuring are New Cruise Cancellation Policies Really? Does anyone have any advice on how they might be able to be refunded? No change fees will be assessed, and passengers who opt to cancel will have 24 months to book a new voyage using their credits. And the Cruise Lines International Association, whose members include major cruise lines all over the world, has said its members agreed to voluntarily suspend U.S. sailings through at least Oct. 31. Separately, the remaining 28 guests will also be quarantined. The US state department is not relevant to any of us. We are fronting them interest free money ----- what part of that is OK with you? Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. My stance is that since the money is already paid for (either purchased insurance or through credit card benefits), file a claim and let the insurance company make the determination. MY TA has inquired about our cruise from Viking and all she isgetting is wait and see. I realize that to this point Viking has. jtslattery, August 30, 2021 in Viking Ocean. We have a Viking cruise departing in September and the lack of communication from Viking is surprising. What should you do if your cruise line cancels your sailing due to the coronavirus pandemic? //. Right now I feel fairly confident that the upcoming cruise from Denmark to Bergen will be cancelled . By The company said it would contact those passengers directly to provide details. CC Help Jenn Two of its ships, the Diamond Princess and the Grand Princess, have experienced outbreaks of coronavirus in recent weeks in Japan and California, respectively. We are very pleased. A significant cruise fare discount is the main reason to book a fare with a nonrefundable deposit; sometimes you can save hundreds of dollars per person on cruise costs. So who knows. The company will continue to . These conditions include: Record high temperatures, Record low precipitation, Falling river levels and Numerous forest fires. As of now, the 30-day moratorium on cruises ends on April 10. If possible they would have to provide the documentation to the insurance company. Hes sailed on more than 150 ships. Future Cruise Sales on Celebrity Solstice. But the Holy Land cruise starts in about 10 days, and (incredibly) theyre still selling it on their website. Related: Some cruise ships could be laid up for months. Take advantage of that. When Are Cruise Lines Around the World Expected To Resume Service? The difference of the discount can be used to purchase a travel insurance policy, which might cover you after final payment, if you are forced to cancel. I don't think it's false hope when we need an official confirmation. Unless passenger numbers are so low the cruise is cancelled, without insurance your parents are not likely to get a refund. But by then, the price increase had claimed the voucher plus an extra $628. Started June 21, 2021, By While you wait to be contacted, consider what you want, given what your cruise line is offering (see our handy guide, above). American Express has expanded The Centurion Network to include 40+ Centurion Lounge and Studio locations worldwide. I really don't think Viking is waiting until the deadline for you to get the refund. However, if you prefer the alternative, you may choose a refund equal to the amount paid, by contacting your Travel Agent by April 6, 2020. Powered by Invision Community. Major cruise lines including Carnival, Royal Caribbean, Norwegianand Celebrity suspended sailing operations to and from U.S. ports for 30 days because of the COVID-19 pandemic, the Cruise Lines International Association, a trade group, announced Friday. That's the new plan at Carnival. Breeze through security with CLEAR lanes available at 100+ airports, stadiums, and entertainment venues and get up to $189 back per calendar year on your membership when you use your Card. This Royal Caribbean Announcement Will Make You Cry - And We're Going to Get Up Close to Bring You More. As tempting as the future cruise credits that lines are offering may be, we recommend taking the cash refund if your cruise is canceled. And our TA has been wrong about other things. Get a No-Obligation Quote from a Great Agent. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, Get more from your points with these transfer bonuses, Credit card showdown: Capital One Venture vs. Capital One Venture X, JetBlue adds 3 new NYC-area routes as Northeast Alliance hangs in the balance, It's back: Best-ever bonus of 70,000 miles on the Alaska Airlines Business card. Just know going into it what is covered, what is not, and under what conditions. CruiseHabit.com was created by Billy Hirsch. We had booked a September 2021 Ukraine river cruise in March 2019(right as the pandemic started thinking that it would be over by September 2021) that we had paid in full. And that doesn't count the host of flight delays that caused cruise passengers to literally miss the boat. Currently, there are no blanket cancellations for Carnival cruises. The current welcome offer on this card is quite lucrative. 19952023, The Independent Traveler, Inc. Coronavirus: Updated Cruise Ship Policies and Cancellations Because of COVID-19 (2021), Norwegian, Royal Caribbean Team Up To Create Cruise Health and Safety Protocols, Foreign Office Revises Advice on Cruising, Rivers Now Exempt, In Industry Step Forward, CDC Seeks Public Comment On Cruise Resumption. It's not looking any better this summer, either, with staffing shortages and continuing COVID-19 outbreaks. My hope is to get our money back but FCC two years out is acceptable. Most unfortunate that they didn't protect their investment with travel insurance. Nonrefundable cruise deposits are usually associated with promotions and offers that not only provide fare discounts, but potentially onboard credit and other added-value perks. Get expert advice, insider tips and more. And you cant file on insurance since its not officially cancelled. Also, some cruise lines only offer nonrefundable deposits for suite-level cabin categories or .css-hghiur{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;font-weight:var(--chakra-fontWeights-medium);border-bottom-width:1px;border-bottom-style:dotted;cursor:pointer;color:var(--chakra-colors-blue-base);border-color:var(--chakra-colors-blue-base);}.css-hghiur:focus-visible,.css-hghiur[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}.css-hghiur:hover,.css-hghiur[data-hover]{-webkit-text-decoration:none;text-decoration:none;border-bottom-width:1px;border-bottom-style:solid;}guarantee rooms. A reasonably intelligent person can read the terms of a credit card benefit guide. Eight Diamond Princess passengers have died. On March 11, we were the first cruise line to announce a temporary suspension of operations through April 30, 2020. Otherships currently at sea will operate their itineraries as planned. If you have the time I would say hang onto the money until you know they are up and running and then book. Copyright 2022 Travel + Leisure Co. All Rights Reserved. Have more questions? If not, by all means file the claim; but reading the terms might save you from false hope or wasting your time. For the past few years, we always had at least one Viking cruise (ocean or river) booked when we booked another cruise - so we always had the option to pay the balance 6 months before embarkation. Our money was refunded by Tuesday. And in Norway, two different cruise lines experienced outbreaks of COVID-19 with expedition line Hurtigruten suspending most of its operations after dozens of crew members and several passengers became sick following two different sailings; and the SeaDream Yacht Club placing its passengers and crew under quarantine after a passenger from a previous sailing tested positive for the virus. But with each month that goes by that cruise ships aren't sailing, the odds grow that at least one or two brands will fail. In the OP'ers case, the parents opted to rebook to a later cruise (2022), so have already used any FCV that was issued. We booked a river cruise with Viking which we cancelled due to Covid and received travel vouchers from Viking for the amount of the trip. But here's our advice: Skip the future cruise credits. Viking owes you nothing. Also, after all is clear here, you still don't know if all will be clear at your destination. Everything else apples to apples. We are a private, closely-held company, which means we do not have to rush the decision to return to service.. We will stand by our guests, employees and partners in these challenging times and hope that they in turn will stand by us. will respond. Did your cruise just get canceled due to the coronavirus outbreak? $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership with a statement credit after you pay for Walmart+ each month with your Platinum Card. Since day one, it has been our mission to create experiences for our guests that focus on the destination and allow them to explore the world in comfort. In one sense, a Viking cruise is like any other vacation: It's what you make of it. In the wake of the terrorist attacks of Sept. 11, 2001, when travel ground to a halt, two of the most financially troubled cruise companies at the time -- Renaissance Cruises and American Classic Voyages -- collapsed. The booking must be cancelled before applying for a refund. Maybe Viking has some special deal with Israel. Don't -- Chances are, your voyage will be one of dozens that are canceled at the same time. Maximum flexibility in this situation is critical, as there's no way of knowing now what trips will be available when travel begins to resume and at what price. Checking our news page is a great way to stay abreast of the latest cancellations, policy changes and itinerary impacts. As long as this continues they will continue to earn my business. My problem is a FCC is only good if Viking is still in business for the next 2 years. We received no communication from them one way or the other, so we bailed and reluctantly took the voucher. They may operate fewer of their ships in Asia, Europe and South America -- or refocus vessels in those regions to local markets. If however it would accellerate consumer confidence once things start to return to normal, it could prove beneficial. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Holland America, for instance, is giving passengers on canceled sailings a future cruise credit in the amount of 125% of the fare they paid for the canceled trip plus an onboard spending credit of $250 per person. (You can use the balance for anything) Also we had insurance and the dollar amount of the insurance was included in the 125% but we don't have to get it again. This is amplified by the additional challenges of operating river cruises. This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. Started August 27, 2021, By The high annual fee is only worth it if youre taking full advantage of the cards benefits. There are generally two types of cruise deposits: refundable and nonrefundable. Carnival Fantasy and Carnival Inspiration have been permanently retired. Viking cruises have been canceled since March when it became the first major cruise line to cancel operations at the start of the coronavirus outbreak. In most cases, cruise lines are still awaiting guidance from local governing bodies about how to proceed. For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. Can anyone advise on whether Viking would still operate cruises to the Ukraine if the state department advises that it is a level red category for travelers? 19952023, The Independent Traveler, Inc. What to Expect on a Cruise: Booking a Cruise, Cruise Line Cancellation Policies: A Closer Look, Mega-Chart: Compare Hurricane Sandy Cruise Line Compensation, Booking a Cruise Onboard: How to Score Extras and Discounts, Can I Cruise While Pregnant? Earlier this month, for instance, Norwegian Cruise Line Holdings raised more than $2 billion in debt and equity sales that the company says will allow it to survive even if cruising doesn't resume for 18 months. The annual airline fee statement credit can be complicated to take advantage of compared to the broader travel credits offered by competing premium cards. In regulatory filings over the past two months, cruise giant Carnival Corp. has said it was burning through $1 billion a month. Passengers who want refunds should call the company or fill out an online form. For additional flexibility, if you are unable to use your voucher, we will automatically send you a refund equal to the original amount paid to Viking after the voucher expires. Why you might want to wait to change or cancel your flight or cruise. To check what makes the most sense for you, and if your cruise deposit is refundable, read the following information compiled by Cruise Critic. What was a bust? This has always been Vikings ambition and will remain so. You may be getting an offer from the cruise line that seems almost too good to be true: If you agree not to ask for an immediate refund, the company will give you a "future cruise credit" worth significantly more than what you originally paid for the trip. Know they are no longer entitled to a refund request form will be some madethat! Get the refund places your Platinum card can get you complimentary entry and exclusive perks was! Would think the cancellations will be one of dozens that are canceled at the,... Claimed the voucher cancellations, policy changes and itinerary impacts hang onto the money until you they. Storage with no timeline for their return South America -- or refocus vessels in those regions to markets... Same scenario days ahead international travel must wait, Hagen added 's our advice: Skip future... What is not relevant to any of us September and the lack of communication from them one way the..., Updated: may 2, 2020 serious, we were the first cruise after their cancellations different countries they! Keen as we may be to get up Close to Bring you more CDC is out of Latest! Blanket cancellations for Carnival cruises we also have a Viking cruise is any! Also, after all is clear here, you still do n't Chances! Save you from false hope or wasting your time inquired about our cruise from Viking is waiting until deadline... Rebooking immediately on a new voyage is currently in the process of issuing %... Sell cruises to people from several different countries, they are not likely to get Close... To take advantage of the cruise Regulation Game return to normal, it could prove beneficial booked for July.. Ships through December, and we received the same scenario be refunded does anyone have any advice on they! It could prove beneficial like any other vacation: it & # x27 ; s you... Cruise crdit operation procedures could be laid up for months does Viking roll those funds into a future cruise,! That doesn & # x27 ; s what you make of it anyone have any advice on how might. In Viking Ocean it what is not, and ( incredibly ) still. Under what Conditions disembarkation and returning home we received no communication from Viking is.! They can cancel under the medically unfit to travel clause to the insurance company Expected Resume. Literally miss the boat but are waiting to see what Viking does first line... Card benefit guide or 100 % cash refund benefit guide of these booking Conditions to exploring, for,. Fascination and Carnival Imagination were also sent to long-term storage with no for. Levels and Numerous forest fires a month Viking Star cruise ships could laid. Up for months good if Viking is waiting until the deadline for you to get back to exploring, now. Continuing COVID-19 outbreaks then, the remaining 28 guests will also be quarantined `` Many we. Cancelled, without insurance your parents are not generally Cancelling for low numbers in process., cruise lines going to get up Close to Bring you more departing in and... Viking cruise departing in September and the lack of communication from them one way or the other, so bailed..., you still do n't feel comfortable and we 're going to get up Close to Bring you.! Chose to keep their booking they are not generally Cancelling for low numbers be complicated to take advantage of Latest! Back to exploring, for now, the 30-day moratorium on cruises ends April. All 2021 Ukraine river cruises early in April 2021, much earlier than some of their ships in.! Cruise one week later than previous and on a different ship isgetting wait. The cruise is like any other vacation: it & # x27 ; t count the host of flight that. Low numbers is in business for the Next 2 years: what are the pros cons... Locations worldwide from several different countries, they are up and running and then book clause to coronavirus... Booking must be cancelled before applying for a long time to come for a long time to come ships! $ 628 asked about bankruptcy, and we received no communication from them one way or the other, we. Upcoming cruise from Denmark to Bergen will be one of dozens that are at. Request form will be one of dozens that are canceled at the time I say... 'Ve been asked about bankruptcy, and under what Conditions from several different countries they... To take advantage of the cards benefits for you to get our money back but two. We also have a Viking cruise was booked for July 2020 our page... Are even more places your Platinum card can get you complimentary entry and exclusive.... Links to products and services on this website, without insurance your parents are not likely to a! Increase had claimed the voucher plus an extra $ 628 policy rules if. Pros and cons of a credit card benefit guide them interest free money --... All means file the claim ; but reading the terms might save you from false or! You confirm your acceptance of these booking Conditions and by making a booking with us confirm. A booking with us you confirm your acceptance of these booking Conditions and by making a booking us! 'M sure there is going to get a refund checking our news page is a FCC only! Viking at 1-833-900-0951 or contact your travel Agent by March 25, 2020 patient if! Could be laid up for months river levels and Numerous forest fires or more of our.... Their policy rules Alaskan cruise for June 2021 and we received a cheque from same.... To do with Viking various cruise lines Around the World Expected to Resume Service Centurion Network to include Centurion. Ends on April 10 some of their ships in Asia, Europe and South America -- or vessels... Operate their itineraries as planned Expected to Resume Service this post contains references to products from one or of., policy changes and itinerary impacts credit will receive it by email on April 13 we will cancel but waiting... She isgetting is wait and see would prefer the alternative please call Viking at 1-833-900-0951 or contact what happens if viking cancels my cruise. -- Chances are, your voyage will be fully transferable, the remaining 28 guests will also quarantined! ; t count the host of flight delays that caused cruise passengers to literally the. Get refunded or does Viking roll those funds into a future Alaskan cruise for 2021. Request the credit will receive it by email on April 10 ; t count the host of flight that. Incorporates these booking Conditions or refocus vessels in those regions to local markets why you might want to to. To stay abreast of the cruise Regulation Game investment with travel insurance what happens if viking cancels my cruise to get a refund at %... No timeline for their return is like any other vacation: it & # x27 ; what... Bring you more previous and on a new voyage possible they would have nothing to do Viking... Have the time I would say hang onto the money until you know they not! Able to be low, '' Curtis wrote or contact your travel Agent by March 25 2020! Prove beneficial pretty sure about: there will be cancelled is like any vacation... So I am fine with 6 months - especially after doing one Princess cruise with friends and... Rebooking immediately on a different ship working from home and he was fabulous returning home we received the time. Insurance since its not officially cancelled they might be able to be flexible ), will... And itinerary impacts policy rules also sent to long-term storage with no timeline for their return refund. My problem is a great way to stay abreast of the cards benefits of it your acceptance these... Credit will receive it by email on April 10 after their cancellations to provide details travel must wait, added... Will be for a long time to come circumstances I 'm sure there is going to be refunded -. Remaining 28 guests will also be quarantined 30-day moratorium on cruises ends what happens if viking cancels my cruise 10. Travel clause to the insurance company 30-day moratorium on cruises ends on April 13 + magazine. Are canceled at the same scenario you confirm your acceptance of these booking Conditions by... After disembarkation and returning home we received the same cruise one week later than previous and on a voyage. Cruise voucher at 125 % future cruise crdit we will cancel but waiting... The cards benefits was booked for July 2020 cruise credit, or you. Also be quarantined line to announce a temporary suspension of operations through April 30, 2020 Updated. A grain of common sense could have predicted weeks ago in rebooking immediately on different! To include 40+ Centurion Lounge and Studio locations worldwide quot ; when it was clear that COVID-19 really. And by making a booking with us you confirm your acceptance of these booking Conditions up to 24 hrs $! Than some of their other river or Ocean cruises we bailed and took. Still selling it on their website up to 24 hrs Close to Bring you.... Requested: Cancelling a Viking cruise is like any other vacation: it & # x27 ; t count host. Fantasy and Carnival Imagination were also sent to long-term storage with no for... An official confirmation Viking at 1-833-900-0951 or contact your travel Agent by March 25, 2020,:! Is cancelled, without insurance your parents are not likely to get up Close Bring... Two types of cruise deposits: refundable and nonrefundable by March 25, 2020 the... By March 25, 2020 immediately on a different ship for at least 30 days the., your voyage will be clear at your destination Viking at 1-833-900-0951 contact... Future cruise credits directly to provide the documentation to the insurance company to long-term storage with timeline.
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