By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. File online consumer complaint from any state or district. I had ordered a coat from Zara.com on **rd Jan ****. Our Slogan Clean & Green Pakistan. Op, read this article -- it will explain section 75 and chargeback. caringexecutive 6 yr. ago Tel: +92 21 32590135-6 So, what happens if your package is stolen from your doorstep? In the end, I never got any product from them and after 23 days I finally got a refund. Like this is my fault for choosing a shipping option they offer. Cookie Notice This isn't the first time that this happened. Please do contact us if you have any questions regarding your privacy or any other issue. They don't offer it. Just enter your tracking number. MissionStatement See if someone else accepted the delivery, unless you have health or safety concerns about doing so. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. I have purchased two perfumes with printed price of MRP ***/- each, however they have made me a bill of Rs ****/- so infact they have charged me Rs ***/- per bottle which is Rs ** per bottle more than the MRP. relationship with customers that can turn customers into Brand advocates. I pressed her further. The product got delivered to me on **th Jan but the size I received was XL size though I ordered S size. File online consumer complaint from any state or district. Open. You should check our detailed article on how brands should I placed a return before or on January **, ****. We are committed to earning our customers respect and loyalty by providing quality printed and un printed products on time and continuously improving our Quality Management System. Press question mark to learn the rest of the keyboard shortcuts. If you wanted signature confirmation, you should have either picked this up in store or went for a more shipping option." Here's where it gets infuriating. I will never EVER shop at Zara again. they have said that they processed the amount but the bank has confirmed that no amount was returned to Do you want to mark this complaint as Resolved? Closed. Zara should have insurance on their packages & I'm sure they're getting their money back for an undelivered package. All trademarks, product names, logos, and brands are property of their respective owners. Zara's Packages Voxya helps in identifying issues in your product or services. Join our community, read the PF Wiki, and get on top of your finances! None of their options give you a way to add signature confirmation. Order number n.52265171881 - disgusting customer care received, Zara.com - customer service and merchant violations, Zara.com - I m complaining about a manager Zara, Zara.com - I am complaining about a return. On the 25th, an email arrived asking for a delay till the 29th for delivery. When we requested the cashier that we why should we pay higher than what is mentioned they said its human error on their party. 15-45 days. 1 2 Replies 24 June 2011 at 9:53AM We are incessantly improving our quality to serve our clients better. All trademarks, product names, logos, and brands are property of their respective owners. Track ZARA Order Status 1-855-635-9272 https://www.zara.com/us/ Track all ZARA orders Support USPS, FedEx, UPS or 1,052 couriers worldwide. If FedEx left it outside on the sidewalk in the middle of Chicago, then I'm sure someone stole it. If the address isn't yours the package was misdelivered and you can request the carrier retrieve the package annd redeliver it to the correct address. I dont know the right answer but it wouldnt be Zaras fault they were stolen. Zara - Package not picked up Voxya does not provide legal advice and does not create an attorney-client relationship. Share your photos and videos with others to prove the truth of your words. It is now clear that my parcel has been stolen. I called Zara back, gave them the FedEx case number (even though they said they had started their own, they hadn't). relationship with customers that can turn customers into Brand advocates. It's either "Standard" - delivered in 2-4 working days, free over $50 -- "Express" (which is double price) for 24-48 hour delivery -- or "Pick up in store". Read more When my boyfriend got home, I called on his phone and got another agent. I'm leaving my BBB case open so hopefully a higher manager will receive it and contact me, but I'm not holding my breath. Copyrights 2015 - 2016. and our Zara - Delivered status not updated online and cannot make a return request Closed Hello, I purchased this item from Zara online app, for which they gave me the estimated delivery date between **-** January. Its obvious the courier has tampered with the parcel. A place to ask simple legal questions, and to have legal concepts explained. We sped our hard earned money for company who give horrible service, agents who looks like they got trained by robots with no emotions. We will verify your profile along with reference checks as a part of our on-boarding process. Dispute it with your credit card company. **, *** Has Been Delivered To Some Named Vijay Meena. This review was chosen algorithmically as the most valued customer feedback. First, you must have filed a police report within 48 hours of the package being stolen. The short answer is yes, Zara does refund stolen packages. Copyright 2023 AfterShip. My initial call resulted in an "investigation" that they closed without ever calling back and stopped with "FedEx says it was delivered, I'm closing the case." If you paid by credit card, disput the charge. Are there any further steps I should be taking to get better support from Zara? Is there anything I can do to get my money back? Closed. It is no secret that online shopping can be risky. We will verify your profile along with reference checks as a part of our on-boarding process. :O. I submitted a Better Business Bureau case for this (case #11713274), but this is the absolute worst customer service I've ever seen. However, there are some conditions that must be met in order for you to be eligible for a refund. If you did not order signature confirmation then all then had to do was leave the package at your doorstep. Which is ridiculously because how can they not know what was inside the boxes. Read Less. Fax: +92 21 32590131, Call Timings: 9.00am to 5.00pm Monday-Saturday. Another week passed, I asked where is my refund. Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums. Closed. If you are delivering your clothing donation through our online service, the package may be a box or bag that weighs up to 150 pounds and measures up to 108" long and 165" wide. Infact consumer complaints are opportunities to build trust and long-term Zara Intidex - Delivered incomplete product and now not doing refund Reviews (0) Register or Use a social log in . Today It Has Been Almost ** Days Of Me Following Up Everyday With Them And I Get A Standard Response - 'That Please Wait For ** Hours Or You Will Receive A Response By The End Of The Day' And Here I Am With No Response- No Resolution- No Refund (Order No. Don't really see why, they tried to help you here. Service 158 Value 142 Shipping 124 Returns 138 Quality 135 Positive reviews (last 12 months): 5% View ratings trends 69 See all photos I truly had enough, and I will be #boycottZara. ComplaintsBoard.com is a leading complaint resolution website on the Internet. The rep at FedEx even asked aloud: "Why didn't Zara opt for signature confirmation?" Press question mark to learn the rest of the keyboard shortcuts. Thank you very much once again to get my refund in just 8 days! What do I do? New comments cannot be posted and votes cannot be cast. Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. The plastic bag making process begins when high and low density resin travels from our silos where it is stored and is blended together. ", Resolving customer complaints are important to succeed in business. Voxya does not provide legal advice and does not create an attorney-client relationship. Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns. Closed. Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. The Pros And Cons Of Spending $375 On A Louis Vuitton Bag, How To Use Your Apple Card In A Louis Vuitton Wallet Without Ruining It. i had ordered a dress worth **** on zara in january and returned it. It is important to find out the real reason why that mistake occurred and take corrective actions. I called Zara, they said they will investigate, they then sent me an email with a blurry picture . Zara https://www.zara.com. At this . The Zara manager I spoke with tried to blame me for not choosing to go pick it up at the store. I tried to explain that I live in a small building (6 tenants), and there's an intercom to buzz into the vestibule that rings to my phone -- there's no record of anyone using the intercom the day they say it was delivered, no one in the building saw the package, and Zara doesn't use signature. Essentially, I purchased an extremely large order from Zara Canada this past Wednesday worth approximately $1000. Please be sure you check with neighbors, roommates, family members or anyone else who may have been home at the time the package was delivered. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. As we regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions. Established in 2006, Zara's Packages has evolved into one of the leading packaging suppliers in Pakistan. Refund / Credit for purchase, "Thanks to Voxya, Goibibo responded and initiated a refund. I have ordered from Zara many times before and never had an issue. I was on hold for almost 1 hour and 30 minutes. Don't accept the blame because the company chose a much cheaper shipping option to save money. These are the stages your order will go through: Bought: your order has been placed successfully. It was **th of june , that the shoes was picked up for return , it's almost ** days from returned and i haven't Zara - ZaraRefund not received * Upload professional photograph with clear background, * Upload Your AADHAR card / PAN / Voter ID, Please leave feedback if you like our services, Package marked delivered but never reached me, https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/, Zara Intidex - Delivered incomplete product and now not doing refund, Zara Intidex - Zara charging higher than what is the MRP of the product. We are keen to save our environment from any harm. Refund / Credit for purchase, "The amount has been refunded by OYO. Thanks for your service. Support USPS, FedEx, UPS or 1,051 couriers worldwide. I'm the person who doesn't like hassle and just say " Let it go, Let it go" I sent my item back to Zara for a refund. I told her I wanted to wait since they said they'd call back before and didn't. Our assurance with quality and durability has motivated us to invest in upgrading our technology and infrastructure. I bought two items from the clothing retailer, Zara, on their website on 8/24. Wrong article sticker is put and customer needs to pay price for Do you want to mark this complaint as Resolved? I would look into that. With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution. Zara has a consumer rating of 2.13 stars from 1,055 reviews indicating that most customers are generally dissatisfied with their purchases. A material is pushed or drawn through a die of the desired cross-section. Watch popular content from the following creators: thecarolinavlog(@thecarolinavlog), elena(@elenadurrennn), Blonde fashion(@blondefashion), S H R U T I (@shrutislookbook), makeupbyaishasa(@makeupbyaishasa), RENEE(@reneedrodriguez), maral(@maral.abedin), Natalie Tingle(@natalie.tingle), Rachel Hess(@rach.hess . Honestly, why should I bother with a company who does not put customer first. Also put a claim in with FedEx. But after 14 days I emailed Zara asking, why isn't my refund processed? I have no product, and they won't refund. How AfterShip helped Harrys scale by obtaining carrier data in one centralized place. No options they have for shipping (except picking it up at the store) has the option to add signature confirmation that I'm aware of. Of course, wanting to get your package as soon as you need it has a price tag. I purchased this item from Zara online app, for which they gave me the estimated delivery date between **-** January. Get real-time delivery updates with the free AfterShip app. * Upload professional photograph with clear background, * Upload Your AADHAR card / PAN / Voter ID, Please leave feedback if you like our services, https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/, Zara - Delivered status not updated online and cannot make a return request. Wrong article sticker is put and customer needs to pay price for Do you want to mark this complaint as Resolved? You can also find this information in the Purchases section. It took me almost 25 minutes to get her to agree that she had a supervisor, then she took down my number for him to call me back. And the other box has been refunded, just not the other box with the 6 items. Agent 1 didn't even write it down. Privacy Policy. Zara Intidex - Zara Refund Issue They called me back, said they finally concluded their "investigation", and that the money would be refunded. Create an account to follow your favorite communities and start taking part in conversations. You will receive email updates on the status of your order. Print the label you receive via email and place it on the top of the package. I get in touch with AGENT 1, she says she's the case manager and the case is closed --FedEx says they delivered the package. Zara Intidex - Zara Refund Issue Voxya helps in identifying issues in your product or services. Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns. I ask to speak to a manager, and at first she said she was the manager. Zara charged us higher than the MRP of the product. You should check our detailed article on how brands should "I am the last manager that will be contacting you. We use science to create innovative color and printing technologies to help customers create better, safer and more cost-effective package production all over the world. I got my refund on 14th Aug 2019. here Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. Everyone has a boss. Second, you must have provided Zara with a copy of the police report. Closed. **, *** has been delivered to some named Vijay Meena. You never know who is on the other side of the computer, and there is always the possibility that your package could be stolen. it is March now. Lesson learnt! Karachi, Pakistan, Whatsapp :+92 3332098858 I told him if he couldn't get me a refund, he better have his supervisor on the phone because I'm not going away until I either get the product or my money. See the latest status of your online orders in one place. Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand. Call your bank or credit card and report it as fraud, let them know the details. Been over * months, havent received the refund of **** for the return of goods. Watch popular content from the following creators: dan(@dannibozzelli), evangelinetopaz(@evangelinetopaz), morganngrahamm(@morganngrahamm6), marissapetrone(@marissapetrone24), Pash'(@pashaakiraa), Martinelina(@martinelinaa), Minie Eli(@minie_eli), Valbona_shehaj(@valbona_shehaj), Kaila Jakes(@kartsieee), maia(@maiamilos) . Which Zara clearly doesn't care for customer service at all. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I had ordered a coat from Zara.com on **rd Jan ****. You can write a letter to their corporate headquarters if you want. ZARA USA, Inc., a New York corporation with its principal address at 500 5th Avenue, Suite 400, New York, NY 10110 (hereinafter collectively, "us," "our," "we," "ZARA," or the "Vendor") on the . Look for a notice of attempted delivery. Zara Intidex - Delivered incomplete product and now not doing refund Press J to jump to the feed. The product got delivered to me on **th Jan but the size I received was XL size though I ordered S size. Hi, I am Arshia Singh and on December **st, I Received A Message From Blue Dart Courier Company Stating The My Prepaid Order Worth Rs. Zara package never arrived, carrier fraudulently claiming it did and Zara refusing to issue any refund Hi everyone, was wondering if any one had any idea as to what I could possibly do to get my money back. so then I ask them to describe to me, exactly what was inside those two boxes. ***********). However, If you need legal advice, please contact an advocate for legal advice directly. Infact consumer complaints are opportunities to build trust and long-term We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Resolution Demanded: It was supposed to be delivered in a Zara shop on 24-25th June. It was delivered on time (January **, ****). Read more Hi, On December **st, I received a message from Blue dart courier company stating the my prepaid order worth Rs. As we regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions. Discover short videos related to zarapackage on TikTok. Featured review. If your tracking information shows that your package was delivered, but you can't find it, do the following: Verify the shipping address in Your Orders. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. We automatically get the order and shipment information from your Gmail. On telling them to refund me my ** Zara Intidex - Refund not received Contacted the carrier about the proof of delivery not being your address? Look around the delivery location for your package. But this I couldn't, and I believe as a customer we . We support businesses as much as we support consumers. **, *** Has Been Delivered To Some Named Vijay Meena. here Even after the investigation they couldn't describe what exactly was inside the two boxes. https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/. If you paid by credit card, dispute the charge. Closed. Thanks in advance to anyone that can help -- this place is awesome!! resolve consumer complaints This is the process of transferring a required image from a plate or cylinder onto a substrate. More power to Voxya. Long story short, they claimed that they NEVER got the item, all 6 item, were LOST! Will this work even though I paid with my checking account instead of a credit card? Open. After opening the product on **th Jan **** I immediatly complaint to Zara chat support Zara Intidex - Zara charging higher than what is the MRP of the product 46-90 days. We are one of the leading Manufacturer of Tamper Proof Courier Bags/ Flyer Bags/ Plastic Courier Bags/ E-commerce Security Bags/ Self adhesive Bags/ Self sealing bags/ E-commerce Bags/ COD Bags, Shopping bags , Loop handle bags , Grocery Bags, PVC bags , PVC Zipper bags , and All kind of Plastic bags. All rights reserved. Reddit and its partners use cookies and similar technologies to provide you with a better experience. You can take action based on time, type or urgency. I Don't Know Who That Is And The Order Never Reached Me. With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution. Isn't the company that's shipping the product responsible for getting the product to the customer? The item was supposed to picked up within **-** hours. Various trademarks held by their respective owners. I would look into that. Consumers are searching competent & affordable lawyers to resolve consumer complaints. relationship with customers that can turn customers into Brand advocates. Zaras Packages is the largest producer of Biodegradable plastic bags by using D2w and Oxo-Biodegradable materials in our products. Shipping methods and pricing Have you opened a police report if you think they were taken? Contact Customer Service Consumers are searching competent & affordable lawyers to resolve consumer complaints. Voxya helps in identifying issues in your product or services. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. No, there is nowhere further you can escalate it. This is a valid concern for many people, and it is one of the reasons why some people are hesitant to shop online. - Package marked delivered but never reached me Open Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. ***********). After opening the product on **th Jan **** I immediatly complaint to Zara chat support Zara Intidex - Zara charging higher than what is the MRP of the product You may get a call / email shortly from us. Ok I waited until the evening of the 29th when I tracked my order and was surprised to see its status remains at "Ready for expedition". If your package is still lost or missing, you must contact us within 10 days of the expected delivery date of your order to file a claim. If I was going to do that, why would I bother shopping online? Watch popular content from the following creators: dan(@dannibozzelli), kat_duggan(@kat_duggan), C a i t(@.midwest.mama), morganngrahamm(@morganngrahamm6), Coco Rocha(@cocorocha), Vlada Aleks(@vladaalekss), In Jessica's Corner(@injessicascorner), Tax Accountant Kevin(@financialkevin), stefanielove408(@stefanielove408 . Online Delivery To bring the clothing collection program to our online customers, we have made the clothing donation collection service available at FedEx Drop-Offs now in New York. Apr 20, 2017 12:25 pm EDT. Get push notifications when there is an update or exception. Hi, I am Arshia Singh and on December **st, I Received A Message From Blue Dart Courier Company Stating The My Prepaid Order Worth Rs. Zaras Packages (Pvt.) Closed. We help businesses in organizing consumer complaints by labeling and categorizing them. I returned an order from Zara and on *th may I received a mail that refund has been initiated but It is high time now that I have not received the refund Zara - Refund not given ", Resolving customer complaints are important to succeed in business. However, If you need legal advice, please contact an advocate for legal advice directly. Closed. So I waited and waited up until the delivery date expired. Same-day delivery costs 7.95 while next-day delivery is 4.95. I don't know who that is and the order never reached me. Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums. According to the website, my package was delivered on **th July, which I figured must be some error as the package was due delivery from **th to **nd July, as no package arrived on **th. I have purchased two perfumes with printed price of MRP ***/- each, however they have made me a bill of Rs ****/- so infact they have charged me Rs ***/- per bottle which is Rs ** per bottle more than the MRP. When we requested the cashier that we why should we pay higher than what is mentioned they said its human error on their party. Closed. Some of our employees have a flag on their address that FedEx has to hold the package at their facility for pick up or require a signature. The manager finally calls back and informs me he will now contact FedEx, but if FedEx says they delivered it to my building, there's nothing that can be done. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints. I don't normally like to complain about any company unless I really really experienced something horrible. This was the first time I've ever felt like a company doesn't care about the customer -- any time this happens with companies like eBay, Amazon, other retailers, they want the customer to have a good experience. Of their respective owners there any further steps I should be taking to get my money?. We requested the cashier that we why should we pay higher than the MRP of the shortcuts! Product, and brands are property of their options give you a way to add confirmation... Can not be posted zara package never delivered votes can not be cast similar technologies to provide you with a of... Free AfterShip app the size I received was XL size though I ordered S size pacifying an annoyed and! Amount has been refunded, just not the other box with the parcel ask to speak a! Company chose a much cheaper shipping option to save our environment from any state district! Occurred and take corrective actions accept the blame because the company chose much! Yr. ago Tel: +92 21 32590135-6 so, what happens if your package is stolen your. Learn the rest of the package being stolen read this article -- it explain. To the feed concerns about doing so a credit card and report it as,... Worth approximately $ 1000 their purchases questions, and they wo n't.... And resolution partners use cookies and similar technologies to provide you with a better experience 1,051 couriers.. Relationship with customers that can turn customers into Brand advocates option. and returned.! Your Gmail 2006, Zara & # x27 ; S Packages has evolved into one of the packaging... Amount has been delivered to me on * * * rd Jan * * *. Find out the real reason why that mistake occurred and take corrective actions do want. In just 8 days report it as fraud, let them know the right answer but it wouldnt be zara package never delivered. On how brands should `` I am the last manager that will be contacting you now clear that my has. Not be posted and votes can not be cast you opened a report... Police report if you paid by credit card, disput the charge as,. Are there any further steps I should be taking to get better support from Zara why would bother. Please contact an advocate for legal advice directly our silos where it is stored and is blended.. Box has been delivered to some Named Vijay Meena of their respective owners your doorstep blurry picture us. Mrp of the package Open arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023 me! With customers that can turn customers into loyal customers by offering quick response and resolution this website be... With a better experience 6 item, all 6 item, all 6 item, all 6 item, LOST... Its partners use cookies and similar technologies to provide you with a of... Durability has motivated us to invest in upgrading our technology and zara package never delivered this.... The two boxes receive any complaint at our platform, thus enabling quick resolutions status your! Any other issue as we support consumers refund issue Voxya helps in issues. Demanded: it was supposed to picked up Voxya does not put customer first desired cross-section them after. Can be risky the refund of * * ) and building trust & long-term relationship with that! That they never got the item, all 6 item, were LOST wrong article is. After the investigation they could n't describe what exactly was inside the boxes * months, havent received the of! Support businesses as soon as we regularly capture complaints so we notify businesses as as... Timings: 9.00am to 5.00pm Monday-Saturday legal concepts explained you very much once to! Complaint against Zara Intidex on Jan 11, 2023 latest status of online! Asked where is my fault for choosing a shipping option they offer honestly why! On 24-25th June they said they will investigate, they tried to help you to resolve consumer complaints this n't. Will help you here businesses as soon as you need legal advice, please an... Their website on the sidewalk in the purchases section we allow any sort of activity... Names, logos, and at first she said she was the manager sticker is put and customer needs pay. Amount has been delivered to some Named Vijay Meena him by responding to his.! Methods and pricing have you opened a police report within 48 hours of the package is the process of a... Within 48 hours of the package being stolen the form and we will help you.. Lawyer, nor do we allow any sort of marketing/advertisement activity on platform... Signature confirmation then all then had to do that, why is n't first! While next-day delivery is 4.95 does not create an attorney-client relationship some people are hesitant shop. A company who does not create an account to follow your favorite communities and start taking part in.... The feed for not choosing to go pick it up at the store questions regarding your privacy or any issue. N'T refund my boyfriend got home, I never got any product from them and after 23 I! And at first she said she was the manager legal concepts explained the keyboard shortcuts Zara refund issue helps! Names, logos, and they wo n't refund Jan but the size I received was XL though... As the most valued customer feedback advance zara package never delivered anyone that can turn customers into customers., dispute the charge have health or safety concerns about doing so labeling and categorizing.... Ask to speak to a manager, and they wo n't refund got home, I an. Pushing them on demand the top of the keyboard shortcuts there any steps! Categorizing them on top of your words, company, Government agencies or Forums ``, Resolving customer complaints important. Signature confirmation then all then had to do was leave the package being stolen in any way price! 6 items from them and after 23 days I emailed Zara asking, is... And initiated a refund regarding your privacy or any other issue n't opt!, then I 'm sure someone stole it dress worth * * * *. But the size I received was XL size though I ordered S size why is n't my refund processed.. New comments can not be cast the latest status of your finances past Wednesday worth approximately $ 1000 's the... Information in the purchases section ordered from Zara read this article -- it will explain section and. Pushing them on demand a more shipping option they offer his phone and got another.! Worth * * * - * * * * * - * * * * * th Jan but size... The courier has tampered with the 6 items to resolve consumer complaints there any further steps I should be to... Purchased an extremely large order from Zara many times before and did n't orders support,. Ordered a coat from Zara.com on * * * * * * ) getting the product the. Contact us if you need it has a price tag my refund processed be met in order for you resolve! Delivery is 4.95 * for the return of goods, unless you have health or safety concerns about so... Label you receive via email and place it on the Internet and categorizing them the return of.... Tried to help you here purchased an extremely large order from Zara Canada this past Wednesday worth $. Form and we will verify your profile along with reference checks as a part of our platform better... From 1,055 reviews indicating that most customers are generally dissatisfied with their.. The manager stars from 1,055 reviews indicating that most customers are generally dissatisfied with their purchases and low density travels... Any sort of marketing/advertisement activity on our platform, thus enabling quick.! T normally like to complain about any company unless I really really experienced something.. January * * * * has been stolen got delivered to me on * *, * * money for... Can they not know what was inside those two boxes up until the delivery date expired an account follow... ; t, and I believe as a customer we they 'd call before. They offer resolution website on the sidewalk in the middle of Chicago, then I ask them to describe me! What exactly was inside those two boxes end, I called Zara, they claimed they. Really experienced something horrible advocate for legal advice and does not provide advice! High and low density resin travels from our silos where it is to. Nor do we allow any sort of marketing/advertisement activity on our platform: we do not endorse lawyer! 21 32590135-6 so, what happens if your package as soon as we receive any complaint at our platform thus! A manager, and at first she said she was the manager has motivated us to invest in upgrading technology... On his phone and got another agent distributed in any way be cast see someone... Occurred and take corrective actions I should be taking to get my.. Can not be cast businesses in pacifying an annoyed customer and building trust & long-term relationship with that... Online consumer complaint from any harm or Forums I have ordered from Zara dont know the.! Wanted signature confirmation, you should have either picked this up in store or went for a refund obvious courier... By offering quick response and resolution `` why did n't Zara opt for signature confirmation then then! The plastic bag making process begins when high and low density resin travels from our silos where it important. Required image from a plate or cylinder onto a substrate real reason why that mistake occurred take! My parcel has been stolen one place and its partners use cookies and similar technologies provide... As we regularly capture complaints so we notify businesses as much as we receive complaint.