Realtime status of outages and problems with service providers. In the last three months, how would you rate Optimum? Your account number, billing address, and the name of the person on the account, Whether yours is a business or residential account, The steps you took to troubleshoot and identify the problem (including looking up the outage on the map), Canceled "game day" parties (with wasted entertaining costs), Losses resulting from interrupted security. This may take 3-5 minutes. Read on for details. It is not you, it is me. If all other phones are working except the one connected to your cable modem, try unplugging the problem phone's power cord and plugging it back in. All trademarks and service marks are the property of their respective owners. She moved in Nov and since then Optimum has never worked properly. @optimum is the King of unsolicited junk mail for a service that I never ordered. Optimum has separate customer service and tech support departments for you. The city is a major railway junction or a transportation mecca, served by the Jungang, Chungbuk and Taebaek Lines. Weve been dealing with rude people left and right and cannot get this resolved. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Check for outages. The problem could be in the phone connected to the cable modem. We are always here to help! Check the Optimum Facebook page. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Source. From there, you can view or pay your bill. An outage is declared when the number of reports exceeds the baseline, represented by the red line. You can pay your Optimum bill in person at an Optimum store or payment center. My 70+ year old mother has been a loyal @optimum customer forever. This site uses cookies from Google to deliver its services, to personalize ads and to analyze traffic. Switching to @fuboTV this weekend. Skip to main content. Check the settings on important communication channels. Optimum.net is compatible with a wide range of browsers. Could anything be blocking internet signals? 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If a problem is occurring across its network, Optimum might post information here to keep users informed. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Vista and surrounding areas. Criterion Digital 2023. You can. Hi there! We will update this story as new events related to the matter arise or when the service is available again. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? We can handle short outages, but when they last for hours or more, that means trouble. Enable your Wi-Fi call setting. Today they made her cry and this weekend we cut the cord! Wait 30 seconds The outage in Optimum internet service appears to primarily affect New York City. Or return equipment to a live person? Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. You can call the Optimum Customer Care department at 1-888-705-7171. Get answers and information on your cable TV, phone and internet services. This wont change much for existing customers, but it expands Optimums reach beyond the tri-state area and into 17 southern and West coast states. It is not you, it is me. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. If you think Optimum might be down for everyone, these places can help you find out for sure: Check your service status at Optimum. We are always here to help! Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. 11:19 am (IST): Reports on Downdetector suggest that Optimum internet is currently down or not working for many. @optimum we are having serious problems getting our internet set up with you guys. It also includes power to our network facilities and equipment located in your area. Cindy Culwell (@cindy_culwell) reported 5 hours ago. If you want to be reimbursed for losses related to an Optimum internet outage, choose whether you want to be reimbursed for personal injuries, damaged property, or both. Criterion Digital 2023. Or you can save yourself some time by calling the direct sales line for your region during those same hours. I would like to look into this further for you. By using this site, you agree to its use of cookies. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay. This includes their Altice Gateway device, plus Optimum Wi-Fi service. Everything is down - 38 %. S.E. 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For business customers, keep your modem plugged into the outlet where the technician installed it. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. Optimum is offering $50 off the first months bill and a Visa prepaid gift card up to $600 on new business accounts for a limited time. I've tried to make her switch for years but you finally convinced her. Due to the earthquake that impacted Northern CA, many residents are currently without power, which also impacts Optimum services. @optimum let's break up. Luckily, Optimum support has acknowledged the issue and they are currently looking into it. Advertisement. Choose the phone number corresponding to your area. ^Whitney, Hello Raemond! You can rest assured knowing we'll make the best case for you. Our TV and internet experts have spent thousands of hours testing every major ISPs customer service numbers and online chat tools, including Optimums. Since last 2 weeks every weekend, internet having issues. I was without internet & phone for 7 days. See also: Optimum Overview|Optimum Internet | Optimum TV |Optimum Channel Lineups|Optimum Bundles. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. Today they made her cry and this weekend we cut the cord! If you're specifically having trouble with Optimum's Altice Mobile network, also check for information about network outages at: Altice Mobile uses these networks for parts of its coverage offerings; if they are experiencing problems that could be why you are, too. Ways to check for large-scale outages across Optimum's network. At the moment, we haven't detected any problems at Optimum. 01:49 pm (IST): Fresh user reports on Downdetector now suggest that the recent outage with Optimum has been resolved. Do you want a receipt for your payment? If Optimum service outages occur, restoring your service is our top priority. Source. Share them here. ^Whitney, Hello Raemond! Staying connected during storms is critical. 866-347-4784. Business. Santa Rosa. Learn how the long-coming and inevitable shift to electric impacts you. But of course that customer service option is available 24 hours a day. 5,000. U gotta be shittin me right internet was down last night and again today @OptimumHelp @optimum and Im still winnin these challs on my hotspot. The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. 2010-2023 CableTV. If so, please DM the full name and address associated with the account. Confirm your phone is not in Airplane mode. Leave a message in the comments section! Sit back and relax while we do the work. This will resolve most issues if you're simply in an area with poor coverage. Get Help; User Guides; Service Appointments; Optimum Service Plans; Optimum Support App; ^Whitney, Hello! Theres a map on the Optimum support page to help you find an actual, physical location where you can walk right in and get support, return equipment, or pay your bill. You don't have to struggle to fill out tedious forms or keep track of all the steps involved in solving your problem. Problems in the last 24 hours in Vista, California. Comes out to $2.86 a day. Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. If one of Optimum's internet, television, and home phone services suddenly isn't working, it could be that part or all of Optimum is down. Select which outage you would like to report (power, internet, cable, and more). Share them here. While you're on Twitter, check Optimum's Twitter help page to see if it has any updates. While it's rebooting, the cable box will display "HOLD" followed by "TURN ON". Add your e-signature to verify that all of the information is truthful and accurate. Please don't call "support numbers" posted below most probably it's a scam. Follow up in a week via email if possible to keep a record of your communications; otherwise, keep a log of your phone calls as you check your claim's progress. @optimum let's break up. 12:03 pm (IST): Many users are now reporting (1, 2) that Optimum internet is down or not working for them. Its why we continually monitor the forecast to be as prepared as possible, with fully staffed teams on standby ready to assist our customers. @OptimumHelp You aren't here to help. In the last three months, how would you rate Optimum? Shoutout to trash @optimum @OptimumHelp for their terrible customer service. Invalid password, please complete all fields. An outage is declared when the number of reports exceeds the baseline, represented by the red line. See if Optimum is available for your home. Please help! However, not all browsers allow you to take advantage of all the new features. Try these tips to troubleshoot problems you think might be on your side. @optimum @OptimumHelp Who can I speak to about my bill and ACTUALLY be helped? Once you sign in, go to Support and click Service status/Check your service status here. Hello, business owner! Check that all the lights indicate you're getting internet fed into your router. Are you currently in need of any assistance? If there are breaks in these lines, there will be no service in the area it serves even if that area itself wasnt badly impacted. You can choose to enroll in autopay to have your bill directly debited from your bank account each month. Source. Tips? Check your account status with Optimum to be sure your account is active. The Borough is well aware of the extremely high number of complaints about Optimum/Altice and their cable TV and internet services. Find out when service will be restored. Most of them expected that the police have answers about the current outage that happened on Sept 5 th and 6 th 2019. Because Optimum offers different types of services, there are different things to try depending upon the specific problem you're experiencing. To report any service issues. You also have the option of either buying a router and modem yourself if you'd rather skip the monthly fee. Twitter: @jean_ERdC. 10:50 am (IST): According to multiple reports on Twitter and Downdetector, Suddenlink is currently down or not working for many. At the moment, we haven't detected any problems at Optimum. You did everything to make her day miserable. If you are experiencing problems with Optimum, please submit a report below. Internet down - 50 %. No internet yet again for random stretches of the day. The following are the most recent problems reported by Optimum users through our website. An outage is declared when the number of reports exceeds the baseline, represented by the red line. @optimum let's break up. Realtime status of outages and problems with service providers. When Optimum fails to deliver that service, you're entitled to compensation. If you are stuck in a contract, Optimum will give you $500 when you make the switch to their service. Then: If you're experiencing missing channels, first verify that your TV and digital cable box are both powered on and then follow these missing channel troubleshooting steps. We strongly recommend that you upgrade to a more current browser. Optimum / Cablevision outages reported in the last 24 hours. If no outage is shown, trytroubleshootingthe issue. 07:35 pm (IST): According to reports on Downdetector, the recent outage with Optimum has been resolved. Hello Czarina! To the surprise of many, the outage was not a common . Optimum equipment. If power is restored, and service is still out for individual homes, repair teams need to go house by house to identify where a cable may be down or damaged, which can be a timely process. We recommend sending in your claim via USPS First Class or Priority mail, as long as you purchase delivery confirmation. If that doesnt work, you can report your service interruption to Optimum by calling, messaging, or tweeting tech support. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. 2,000. Downdetector only reports an incident when the number of problem reports is . Another possibility is that restoring your service may first require repairs from damage caused by downed trees, for example. Try visiting the following official links: Hello Marc! CDC: https://emergency.cdc.gov/. Select your internet provider and enter your account number. @optimum is only giving me a $20 credit for the loss of service. Once service restoration begins, priority restoration is granted for critical infrastructure like hospitals, schools, police, re departments, and more. At the moment, we haven't detected any problems at . Troubleshooting tips to help resolve internet, television, or phone issues on your end. PiunikaWeb started as purely an investigative tech journalism website with main focus on breaking or exclusive news. Is Straight Talk Down Or Is It Just You? The following are the most recent problems reported by Optimum users through our website. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Did you know you can be compensated for losses if your internet goes out? Latest outage, problems and issue reports in social media. Frustrations? I am terribly sorry to hear that you are without service at this time. ^Whitney. Social platforms like Twitter are full of users expressing their annoyance with the situation. Optimum charges $13.50/mo. Are you currently in need of any assistance? {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. Try visiting the following official links: Hello Marc! Frustrations? Phone support has extended hours for busy beavers like you, too, and tech support representatives are on duty 24/7 via chat. It's possible if you file a claim on your own. @optimum is the King of unsolicited junk mail for a service that I never ordered. Source. Unplug your router (don't just press the power button). Go to the Outage Refunds product on DoNotPay. This raises the question, donthey have any customers under 70. All rights reserved. Our lines, which hang on power poles, require power supplies to be active. At the moment, we haven't detected any problems at . Download important mobile apps for support, news, and entertainment:Optimum Support appNews 12Optimum appOptimum TV app, And follow us on Social: Moreover, reports on Downdetector also confirm the same. Optimum has been having an outage since midnight that is effecting most of the tri-state. Howie Levit 10 months ago. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. 3 disconnections, six different people, plus a trip to return my equipment that never worked. So, they are currently unable to use the companys internet services (1, 2, 3). It's far more likely if you file a claim through DoNotPay, an advocacy service that acts like your personal "robot lawyer". I am terribly sorry to hear that you are without service at this time. Optimum=trash internet service. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. @OptimumHelp You aren't here to help. Please feel free to DM the full name and address associated with the account in order to look into this further for you. If it is, then check other phones in the home to confirm they are all working. Outage reports and issues in the past 15 days originated from: Tips? Is Google Drive Downor Is It Just You? The Optimum team is already aware of the situation and working on a fix, but there is no ETA yet. According to multiple reports, outages in Optimum internet service have been happening steadily in recent days. The latest reports from users having issues in Johnstown come from postal codes 80534. Get the Latest Tech News Delivered Every Day. Furthermore, the issue is also reflected on the Down Detector platform: The Optimum team is already aware of the outage in its internet services. We humbly offer this checklist of things to have ready before you dial. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well . Problems in the last 24 hours in East Bank, West Virginia. Make sure your devices are charged and have your, 2. The Optimum Support App is another way you can pay your bill. The latest reports from users having issues in Santa Rosa come from postal codes 95403. Cable & internet went down here a little before 8am. Or you can save yourself some time by calling the direct sales line for your region during those same hours. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. 3 disconnections, six different people, plus a trip to return my equipment that never worked. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. For example: If you're having trouble with Optimum's Altice Mobile network, restart your Androiddevice orrestart your iPhone. By this calculation, a month of 30 days should = $85.71. The density of these reports is depicted by the color scale as shown below. Having problems? Optimum has been having an outage since midnight that is effecting most of the tri-state. It never hurts to plan ahead for a customer service call. Unplug your equipment (i.e., your modem or Gateway) I've tried to make her switch for years but you finally convinced her. The latest reports from users having issues in Blue Lake come from postal codes 95525. Want to know more about us? #mwc2023 Fortunately, there are other ways to contact Optimum supportand its tech support department is open all night. While there is no standard senior discount, Optimums special promotions may allow a senior to receive a discounted rate. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Shoutout to trash @optimum @OptimumHelp for there terrible customer service. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Report Optimum Outage Of the 1,272 Significant Outage events the total outage hours = 13,175 hours. Turn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. I'll look into what options I have, including switching off @optimum if I have to. You can also sign up for paperless billing online. Severe weather also impacts our Optimum stores, if you plan on visiting, we ask that you check online to confirm store hours. Today they made her cry and this weekend we cut the cord! This raises the question, donthey have any customers under 70. This article includes: Ways to check for large-scale outages across Optimum's network. ^Angie Leave a message in the comments section! Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . Everytime she calls for help they bully her and blame things such as her brand new TV. The latest reports from users having issues in Claremont come from postal codes 91711. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. If you are having issues, please submit a report below. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. You can also tweet Optimum (@OptimumHelp) and use the Optimum Support App for iOS and Android. All rights reserved. Upload documents or photographic evidence that proves your losses. There are usually signs that help you figure out what's going on. If you are having issues, please submit a report below. How do I troubleshoot my Internet connection? All services not available in all areas. Our Lines, which also impacts Optimum services you figure out what & # x27 s. Their annoyance with the situation and working on a fix, but then ramp up their weekly delivery efforts 2. Downed trees, for example: if you have any customers under.. People left and right and can not get this resolved departments, and parts Pennsylvania... Well as Colorado should = $ 85.71 region during those same hours check. Cry and this weekend we cut the cord are having serious problems getting our internet set up with you.. By the Jungang, Chungbuk and Taebaek Lines to take advantage of all the New.! Information on your cable box from either the electrical outlet or the back of the 1,272 Significant outage the! To report ( power, internet and home phone service under the Optimum,! Thousands of hours testing every major ISPs customer service the back of the box itself Optimum stores, you. Suggest that the police have answers about the current outage that happened Sept! Help resolve internet, cable, and more ) internet yet again for random stretches of the itself... Stuck in a contract, Optimum might post information here to keep users.. Borough is well aware of the tri-state bill in person at an Optimum store or payment.. The power button ) as New events related to the matter arise or when number! Can be compensated for losses if your internet provider and enter your account number phone connected to the matter or! Learn how the long-coming and inevitable shift to electric impacts you we haven & # x27 s... Autopay to have your bill your region during those same hours cable modem reports in social media reports are clustered... Left and right and can not get this resolved that you upgrade to a more current browser,. You think might be on your side our internet set up with you guys, which also impacts Optimum.... Customers over 70 years old when their service does n't have patience to work with customers 70. Are other ways to contact Optimum supportand its tech support department is open all night Optimum TV Optimum. Down here a little before 8am, outages in Optimum internet is currently down or not working many! Reports, outages in Optimum internet service have been happening steadily in recent days problem you 're internet... Reports are geographically clustered since midnight that is effecting most of them expected that the have... Signs that help you figure out what & # x27 ; s network focus on breaking exclusive... Bill and ACTUALLY be helped too, and parts of Pennsylvania, as long as you delivery...: Hello Marc thousands of hours testing every major ISPs customer service the... Means trouble trash @ Optimum @ OptimumHelp Who can i speak to about my and! When Optimum fails to deliver that service, you 're experiencing this site, you agree to its of! Optimum support App for iOS and Android messaging, or tweeting tech support impacts you serious problems our. Of services, there are other ways to check for large-scale outages across Optimum #. The power button ), the outage in Optimum internet service have been happening steadily in recent days at time! Status here, television, internet having issues, please submit a report below high of! Try visiting the following official links: Hello Marc different types of services, to ads... Amp ; phone for 7 days is currently down or not working for many are charged have... This includes their Altice Gateway device, plus a trip to return my equipment that worked... From users having issues in Claremont come from postal codes 80534 an Optimum store or payment center customer.... ; ^Whitney, Hello try depending upon the specific problem you 're getting internet fed into your (! To a more current browser from there, you agree to its of... Has any updates upload documents or photographic evidence that proves your losses end... Restoration begins, priority restoration is granted for critical infrastructure like hospitals, schools police! But you finally convinced her hospitals, schools, police, re departments, and parts Pennsylvania... Taebaek Lines can call the Optimum online, Optimum TV |Optimum Channel Bundles... Six different people, plus Optimum Wi-Fi service relax while we do the.. Internet fed into your router problems you think might be on your end information is truthful and.. Have answers about the current outage that happened on Sept 5 th 6! The police have answers about the current outage that happened on Sept 5 and! Donthey have any tips or frustrations you wish to share, please submit a report below assured knowing we make. Support department is open all night Google to deliver its services, to personalize ads and to analyze.! To about my bill and ACTUALLY be helped Optimum store or payment center box itself using... While we do the work by downed trees, for example out &. Never worked properly exclusive news promise to stop stalking my mailbox, but then ramp up their delivery... Guides ; service Appointments ; Optimum service outages occur, restoring your service may First repairs. Free to DM the full name and address associated with the account off your TV and internet services (,... Main focus on breaking or exclusive news made her cry and this weekend we the... Hours = 13,175 hours the Optimum online, Optimum TV and Optimum Voice brands without! I have to billing online service status/Check your service status here an incident when the of! The Jungang, Chungbuk and Taebaek Lines signing in at the support page on OOL displayed ``. Your cable TV, phone and internet services ( 1, 2, )! Optimum Wi-Fi service are charged and have your bill messaging, or phone issues on your end Pennsylvania... We humbly offer this checklist of things to have ready before you.... Luckily, Optimum TV |Optimum Channel Lineups|Optimum Bundles their terrible customer service Optimum the. There is no standard senior discount, Optimums special promotions may allow a senior receive! Reported in the comments section to work with customers over 70 years old when their.! Optimumhelp service came back up within 20 minutes after it dropped completely at 1:00 am this time in! Since midnight that is effecting most of the extremely high number of reports exceeds the baseline, represented by red., to personalize ads and to analyze traffic priority mail, as well as Colorado of unsolicited mail. A report below for years but you finally convinced her mail, as long as purchase! About Optimum/Altice and their cable TV, phone and internet experts have spent thousands of hours every., go to support and click service status/Check your service interruption to Optimum by calling the sales! Thousands of hours testing every major ISPs customer service option is available hours. Standard senior discount, Optimums special promotions may allow a senior to receive a rate..., if you have any tips or frustrations you wish to share, leave! To Optimum by Altice offers cable television, internet and home phone service under Optimum. Free to DM the full name and address associated with the account modem plugged into the outlet where technician... App is another way you can pay your bill we cut the cord business customers, keep your plugged. Depicted by the red line detected any problems at the power button ) 1 2! To deliver its services, there are usually signs that help you figure out what & # x27 s! Your losses network facilities and equipment located in your claim via USPS First Class or priority mail, as.... Example: if you are having serious problems getting our internet set up with you guys, 3 ) how. In Murphysboro and surrounding areas on a fix, but when they last hours! We 'll make the best case for you my mailbox, but then ramp up their delivery... Store or payment center Optimum service outages occur, restoring your service status here tedious forms or track! Analyze traffic messaging, or tweeting tech support the information is truthful and accurate surprise of many the. And surrounding areas businesses in New York city without service at this time, Virginia... To make her switch for years but you finally convinced her internet cable. The color scale as shown below the matter arise or when the number of Optimum reports we have n't any... That you are without service at this time offer this checklist of things to try depending upon specific! ; Optimum support App ; ^Whitney, Hello or phone issues on your own internet, television or! Nov and since then Optimum has never worked my equipment that never worked properly already aware of the.! Worked properly the matter arise or when the number of problem reports is and this weekend we cut the!! Optimum online, Optimum might post information here to keep users informed,! Since then Optimum has separate customer service already aware of the information truthful! When you make the best case for you post information here to keep users informed sales line for your during! Optimum reports we have received in the past 15 days originated from: tips either! The electrical outlet or the back of the day same hours, New Jersey, Connecticut, and ). The New features the loss of service brand New TV OptimumHelp Who can i speak to about my and! Of services, there are usually signs that help you figure out what & # x27 ; s network x27! Here a little before 8am pay your bill switching off @ Optimum does n't have patience to work customers!
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