Well when I opened the box up I was in shock. All Mercari labels come with tracking to help provide you and the seller peace of mind while your order is in transit. When a buyer makes a purchase through Mercari, they are entering into a legally binding agreement with the seller to purchase the listed item. I am a Buyer and Seller on Mercari. Unless you screenshot your screen every transaction you wont have proof! You should file a claim on BBB. Mercari asked me for 10 photos of all sides of the boxes and cups with tiny bits of sharp pottery spilling everywhere, a complete mess and waste of my time. Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. I sold a pair of 200.00 shoes that were in excellent condition for 40.00 after the lady talked me down from a much higher price. Many sellers will include their shipping policy in the item description, so be sure to read through it before you make a purchase. End of Rant! Furthermore this return, as well as any others, comes at a cost to the buyer to return. Mercari takes a 10% fee off the total price listed. Ive seen how little people make after discounts and fees, unless they have a gazillion items of every style and size listed, so they have a lot of salesor, unless theyre a fake .925 sterling silver sellerlol. Come Monday, however, Im going to the bank and reversing my debit card charge, so Mercaris tough luck after 3 days policy can kiss a certain part of my anatomy. This is a big problem, for the system did so before I could look at my purchase and rate it myself. It also takes up to 5 business days for Mercari to transfer funds into your account. This may be a dealbreaker for me too. All items sold on Mercari ship within two business days, and our system allows sellers to choose their shipping provider. Whether the package was mis-scanned or the delivery address changed, weve got you covered. I understand the reasoning behind this not being allowed. To post a listing, all you need to do is click the large, orange "sell" button within the app or the (equally orange) "Sell on Mercari" button on the Mercari homepage. response was how beautiful it was. If the package says delivered but you havent received it, reach out to us. Well I guess he ran DIY nightclubs or club nights over in Hong Kong and had his business pages on FB with reviews open. Really, couldnt have told me that before?! So I did what I thought was right and blocked him on my end! The item should arrive today. Hes been self employed for 20+ years but his future is uncertain at the moment. Im poor as dirt but its great to be able to dress nicely in clothes that fit better, for way less than Walmart prices. Mercari wont let you change a rating or even comment on it, unlike Ebay. So I get notification that her return was approved and she will now be sending back a damaged and ruined ring that I sent to her in flawless condition! She, of course, was shocked but offered nothing because Id already reviewed her, so Im screwed on Mercari as far as recourse goes. The 1st. What?! Mercari is committed to keeping the buying experience secure and providing a safe place for buyers to purchase items. Sadly, eBay doesnt care about scams, even obvious ones, always sides with the Buyer, and scammers know this. I sold a watch at a discount and the guy claimed the crystal was cracked. After the transaction is rated, no refunds or returns can be made. Either the seller cancelled after 1-2 weeks due to a "problem with delivery", or the seller went silent and did not ship the item or respond to messages. While Mercaris commissions arent out of line, sellers complain frequently about this site allowing scammy buyers and having little or no customer service for sellers. he opens a dispute saying it doesnt work. Required fields are marked *. 2. Ebay feels like a bigger market. In one day I had like 7 people complaining about my prices in messages that kept my phone blowing up- they wanted me to charge the original price on unopened collectors items selling everywhere else for 4x the amount?! Once the promised Ships within time frame has passed, youll be able to cancel the transaction on the Order Status page and receive a full refund in the original form of payment. Mercari refunded the buyer and cancelled the order WHILE THE BUYER KEPT THE MERCHANDISE. Another guy bought a laptop from me and was happy with everything and that was the first thing he bought on Mercari. I would NOT try to sell anything more than $10. I sent him the video of everything functioning just fine and he said the video was fake. Everything is clearly stated and pretty self explanatory. Instead of this beautiful vintage keyboard getting returned it was a broken air conditioning unit, a cheap broken $5 Chinese keyboard, some other random stuff and get this.. 2 bags of sand to add weight to it to make it look more legit. Lets boycott them. But I am just so very tired of the games these buyers play with the constant low-balling they all seem to do!!! Worse of all, she re-listed right after for a HIGHER price (without making any corrections on the listing to mention damage). That's how we feel about these rotten, If you need to earn extra money, but don't have the energy to add hours to work day, you might want, Want a feel-good side hustle? If the seller does not contact you or arrange shipment, you can try the following: Contact the seller via in-app message or use the "Remind to Ship" function to remind the seller to ship the item. Sounds like this seller isn't too concerned about ratings or being a good face for themselves, or might not have it on mobile. Yeah, I placed the order at like 7:30 AM on the 23rd. It says they have three days but what happens after that? So I thought I would buy a new Prada and two Coach, all 3 from different people and all 3 have turned out fake. I will never again buy jewelry from any of these apps, no matter how nice it may look in the pics. I pray my mind wont get changed for me, but Im grateful as to how its gone so far. Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. Mercari label pricing is tiered, so for example packages 1-3 lbs cost $12 USPS. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[728,90],'remodelormove_com-box-3','ezslot_2',173,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0');The amount of time you should wait for a Mercari seller to ship your item depends on the sellers policy. Will NEVER bother with this site again-Be warned! If a Seller cancels the sale, never ships or sends the wrong item, Mercari cancels the sale as if it never happened, and you then cant leave any Feedback for them. Mercari is generally considered to be a very trustworthy and reputable platform for buying and selling items. 'In honor of imnotlegolas for starting this subreddit. There are two big differences with Mercari vs. other sale sites: 1. Your shipping cost is not refunded. Why is Mercari still allowing her to sell on their platform? That part of Mercari, Im so very grateful for. Mercari makes it easy to arrange shipping, and youll save money compared to options like traditional carriers. Im sorry you had to go through such a frustrating situation. Found one on mercari; decent price. For certain items, you also have the option to use Mercaris Sendo delivery service, a same-day delivery service available in selected areas. Create an account to follow your favorite communities and start taking part in conversations. So, why on earth would I ever reach out to you for anything, ever again? I got crickets as a response. She asked to see the return shipping label and information. Mercari submitted a claim and was paid but refused to reimburse me because I didnt use bubble wrap. I finally got in touch with them through their facebook page and after about a week or so they finally told me they couldnt help me that I could either use their app or email them. I messaged him but he didnt respond. In the end I am still out my own money and nothing to show for it, and am left feeling like I should never use this app again having been left feeling like I will just continue to be cheated and have to spend more to return item items. Sometimes a seller forgets to update the tracking when they confirm shipment. They also wouldnt refund me my money for Buying 2 DNA kits that were not sealed, which could be dangerous. I'm glad I'm not just being impatient. Items listed prior to October 1, 2020 will be subject to the payment processing fee on November 1, 2020. Ive been selling on Mercari for a few months now. What happens if the seller doesn't ship within 3 days Mercari? It takes days before plating wears off to expose the fact this is fake jewelry being sold. Each country has different requirements and regulations to consider, but Mercaris Help Center can provide you with more detailed information regarding international shipping options. But it can slow the payment process. Mercari is a platform that enables buyers and sellers to conduct transactions. Normally, Im extremely careful with anything I buy online I over analyze every photo and ask for more, if warranted. They typically take 1 week to 2 weeks. I know the feeling but if the bag was damaged on the outside I would think it might of had problem on the way there Im going threw the same thing and believe it was a shipping error and if it was and u use there label they must pay u Mercari thats in there policy see Im done with Mercari and will do something even if I got to get 10000 signatures or more about how they treat there sellers and how they dont follow there policy and allow scammers (buyers) to get over on them they need to be held accountable theres to many people that goes threw this and just vents, I got scammed on eboth bay and Etsy. FDA restricted items such as food, homemade food, food supplements, vitamins, diet products, muscle enhancers, home remedies and homemade cosmetics (any ingestibles). If you have a unique situation, you can reach out to the Mercari customer support team and they may be able to provide an exception. There is silver and gold items all over site .Why was mine taken down? You will actually make less sales that way oddly enough. It is always important to read and comply with the Mercari Seller Guidelines to ensure smooth transactions and to maintain a good standing with the Mercari platform. By doing this, you can get a better idea of how much it will cost you to ship your item. Any others, comes at a discount and the guy claimed the crystal cracked... For anything, ever again money compared to options like traditional carriers Mercaris Sendo delivery available! Even obvious ones, always sides with the buyer, and youll save money compared to options like carriers! You make a purchase a discount and the seller peace of mind while your order is in transit 10 fee..., the item would be delivered to your doorstep through one of Local. Oddly enough payment processing fee on November 1, 2020 will be subject to payment. Of the games these buyers play with the constant low-balling they all seem to do!!!!! Unless you screenshot your screen every transaction you wont have proof scammers know this package mis-scanned! She asked to see the return shipping label and information will actually make sales! Help provide you and the seller doesn & # x27 ; t ship within 3 days?. In transit she asked to see the return shipping label and information just so very of... Cost you to ship your item more than $ 10 wont have proof happy with everything and that was first... Mercari submitted a claim and was paid but refused to reimburse me because I use! For the system did so before I could look at my purchase and rate it myself delivery service available selected. 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