KqA>JDkkfRQv1xlA8e2`Rgc)d&!67!>IA'_jmD@F- ndAs^zBbLR:-P84LBbTs14k{{q1s8~?af)Of,:,r%RynN^NjY}q)J(NCCsJ|Ai?*#+4jdA!s\96k8}]Xmsy{")Aj= OurCruise With Confidence program offered guests the ability to cancel their sailing for any reason, within 48 hours of their sailing date, in exchange for a 100% Future Cruise Credit for amounts paid toward their cruise fare;The program also offered our Best Price Guarantee allowing guests to change their price or promotion up to 48 hours before sailing. Move their 2021 sailing to 2022 to retain their current rate and promotions. If you would prefer to cancel by phone, you can call Celebrity's customer service department at 1-800-722-5922. Are Cruise with Confidence Future Cruise Credits applicable to existing bookings? Thank you.". All Future Cruise Credits will be sent directly to the affected guest, with the associated travel advisor in copy, if the guest booked through one. This helps protect your airfare if booked via Flights by Celebrityeven if the airfare is non-refundable. (excluding Asia/Australia/New Zealand December 1, 2020 May 31, 2021), (excluding Celebrity Silhouette 11/8/20, 11/20/20 and Celebrity Infinity 11/16/20), ASIA/AUSTRALIA/NEW ZEALAND WINTER DECEMBER 1, 2020 MAY 31, 2021, SAILINGS TO AUSTRALIA/NEW ZEALAND OCTOBER 1 31, 2020, OCTOBER 1 31, 2020, and SILHOUETTE 11.8.20, 11.20.20 ANDINFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. <> and this is for Oct. but left Ashdod alone and added 2 days in Haifa. All sailings suspended globally by Celebrity Cruises are March 12, 2020 through June 30, 2021. Guests will have to pay full rate for new hotel/land tours. x=rF?LI Should you choose to cancel and recieve a Cruise with Confidence FCC, your Celebrity Passages onboard credits will be applied to the new sailing when you rebook. The Cruise with Confidence FCCs are not refundable at any point in time, even if Celebrity Cruises subsequently cancels the cruise. The cruise fare is processed separately and will be issued within 30 days of our receipt of your request. Guests booked on that sailing received an. The Celebrity Cruises credit card program is issued and administered by Bank of America, N.A. One thing I will say, NEVER, EVER book a non-refundable trip! I of course have not received a check back yet. A: Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare (available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. I presume this then illustrates what is due back to us. I click on the closest date and proceeded without any problem. 50% of total price. How can I request a refund? b[%l@ BE=9G6CmD`u4HPNit&HSZw jrc X?v/huQ fZ:k^1M'F5H**XDt)*/'ikOi_#{U'<"T82S\2:d2Gam'5Pl@K/#%tNtXq +;0r;+AVxo~8y*Mxyp3dRNW %Z9 'A I cancelled online and received an email from X a few days later. Guests and stallholders attending a popular Tasmanian garden and flower show were left "absolutely gutted" on Friday after the event was abruptly cancelled due to "unforeseen circumstances". Modified Date: May 8, 2022. This was OBC used so no refunds due from these. If I choose to keep the Future Cruise Credit and book at a later date, will I also be entitled to the onboard Celebrity Future Cruise promotion? From August 2022 Travel + Leisure, published by TI Inc. A refund form can be accessed at https://cancellation.celebritycruises.com/?brand=C&program=cancel for travel agents access Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. How can I cancel and receive a Cruise with Confidence FCC? 4VK,3OKG F,j @!PN:>*2\d0a.kO.-6.O)@@ 49->6UjWiMvN@.n.d45r[_V. We have a neg credit balance at this point from the cancelled excursions, dining & spa pre cruise res. All deposits are non-refundable . Norwegian Cruise Line: 90 days . I didn't want any FCC credits, so I'm happy I got all my payments back. Seems logical that this fee should also be refunded by the insurer. Just got an email that my waterfall tour excursion in Puerto Plata got cancelled. Yes, pre-cruise purchases will be refunded to the original form of payment. Different refund policies may exist for bookings made outside the United States or Canada. I used it for my March 29th Edge cruise that was cancelled No refund yet..but I trust that it's coming in due time. If you have paid in full, the amount will be issued in the . We were on the 3/6-15 as well. Sign in or create an account. My clients are uncertain about confirming the booking. No response or refund from Celebrity. If you have booked any shore excursions, beverage packages, or other pre-cruise purchases, you will receive a refund to the original form of payment. April 11, 2020 to June 30, 2021 sailings (with the exception of any previous canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically. For bookings made outside of the United States and Canada, a different cancellation policy may apply. The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. On a Facebook page thread, it was indicated that the link for the refund was removed from Celebrity. <>/Metadata 124 0 R/ViewerPreferences 125 0 R>> Captain's Club members may call (844)418-6824. Any guest who was advised by Celebrity Cruises in advance of travelling that they would not be permitted to sail because of travel restriction will receive a Future Cruise Credit for 100% of the amounts paid to us toward their cruise fare. However, FCCs cannot be used to obtain a refund. No. When I called about my cruise, it only took a few minutes to talk to someone. Forbes Travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium. Any other canceled sailings can be found here Cancellation Policy Due to COVID-19 If your cruise was canceled by Celebrity due to COVID-19, you'll have 2 choices in regards to a refund: Receive a 100% Future Cruise Credit Request a 100% refund to the original form of payment. If I canceled prior to the US/Global suspension, can I now get the 125% FCC or the 100% refund? If you request a refund, your 125% FCC will be deactivated. New Royal Caribbean sailings that will require passengers and crew to be vaccinated. It's not unknown, you received the email from Celebrityit's just not out of the blue. The even occurred in February of 2023. I called just after X canceled our B2B for early April. So it will all take time. Still waiting for them to cancel our May Alaska cruise, supposed to sail out of Vancouver, which obviously is not happening. UK and Ireland guests who booked a non-refundable ticket through Celebrity will not receive a refund. What sailings qualify for Cruise with Confidence? I was just addressing those in the US downsmead, but thanks for mentioning the situation for those in the UK to anyone who may not be aware. Sailings of a different length than the original voyage will be prorated. Please call our Customer Engagement Center at 1- 800-760-0654 and choose option 3. If you were booked on a chartered sailing that was canceled or embarkation was delayed by three (3) or more days, and you wish to inquire about refunds or future credits, you must contact the third party reseller that sold you the cruise. I know others have complained about how X took care of them, but I have no complaints at all. The cruise is still showing in our account on website when we log in. If Celebrity must cancel your cruise: Guests are informed of the cancellation and provided specific time frames to either utilize the option of moving their cruise a year forward or request a full refund. If you booked air through Flights by Celebrity with a refundable air option, Celebrity will handle changing your arrangements. All Rights Reserved. They arrived. As a result, the scheduled Meditteranean sailings from April 15, 2022, through. Go to site, Already booked? Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. How can I change the price or promotion on my booking under the Best Price Guarantee? Your travel agent can also submit the request for you online by accessing the request form for travel agencies on www.Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. By Our recommendation is to always read through your cruise contract prior to booking, but here are the basics for sailing with Celebrity. (Applicable to US guests only.). We figure it will take a few weeks and aren't going to bug Celebrity for a while considering the world of hurt they're living in now. Captain's Club members may call (844)418-6824. If you booked through a travel agency or third-party online travel site, you must contact whomever created your booking in order to request a refund. I was told that each cancellationwas going to be handled manually and it could take up to three weeks to process. SUMMIT BERMUDA/CAN/GREELAND 7/4/21 10/4/21. I converted MyCruise Reward Points from my Celebrity Cruises Visa Signature card for my cruise that was canceled or rescheduled. All sailings (excluding chartered) through September 30, 2022 are included in the Cruise with Confidence program. Several of us canceled due to a friend getting cancer. Will the requirement for anyone over 70 years of age to have a physician form certifying they are fit to travel be a permanent policy even after the virus subsides? I just emailed my insurance carrier thinking that they would issue a refund since Celebrity cancelled the cruise. If pre- or post-cruise hotel stays or transfers were purchased through Celebrity Cruises and we cancelled the cruise, the hotels and transfers will be refunded. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. We canc March 11 for our April cruise. You will be responsible for any additional charges, such as an increase in the air fare. Any canceled hotel/land tours are under full penalty and cannot be refunded or rebooked on an alternate date. I do hope X will refund those in the UK their FCC in a timely manner. We used the link in the email to request refund instead of FCC. Refer to your specific Cruise Ticket Contract, provided at the time of booking. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. I've been in this situation and this is a typical courtesy by the insurance company. Unfortunately, at the time of cancelation, all promotional offers, amenities, and value adds are removed and will not carry-over to future reservations. I agree, they are slammed, but considering how others are fairing on other cruise lines, I think X is doing an outstanding job as far as I'm concerned. Ifyou choose to cancel refundable air arrangements, youll receive a full refund. Challenging this on your credit card will not get you anywhere. 2023 Celebrity Cruises, Inc. S*#sR However, if these guests prefer to receive a 100% refund, as opposed to the 125% FCC, they have until provided deadline to request it. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. https://cancellation.celebritycruises.com/?brand=C&program=cancel. Any promotional onboard credits will be forfeited. My results were exactly the same. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. We paid for the trip and had trip insurance. Cancellation penalties Celebrity's cancellation policies vary by the length of the cruise. All emails for cancellations are being now done by Supervisors & Accounting is sending out refunds or FCCs, we were advisedthey are all nowworking from home as well. . Once a certificate or booking is confirmed no refund is available and the booking becomes 100% under penalty. 70 days or more before departure deposit only (including any increased deposit amount for any advanced purchase flight tickets. P&O Cruises Cancellation Information; Information about available Future Cruise Credits; Frequently asked questions relating to Coronavirus cruise changes; New flexible cancellation policies from the cruise lines; To check your booking status, please visit our My Booking portal. CruiseCare is designed and intended for US residents only. Maybe the big refunds will come in our next billing cycle..not optimistic esp when we are left hanging.,.the Celeb way! Guests booked on Celebrity Infinity will have the choice of rebooking their Mediterranean sailing on a specified 2022 Celebrity Edge, Celebrity Constellation or Celebrity Reflection sailing. How long to get your refund from Celebrity when you cancel cruise due to having Covid. Guests residing outside of North America with nonrefundable flights booked through Flights by Celebrity will need to have the terms of the ticket reviewed by the Flights by Celebrity booking office to determine if they are eligible for a refund. We used the link in the email to request refund instead of FCC. X cancelled our cruise on 13th March, received an email stating that we would be credited the charges for our drinks package upgrades on 19th. Canceled Sailings Due to Suspension of Global Operations, INFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. Anyone effectively denied boarding in these circumstances will be entitled to a full refund of your cruise fare plus any additional items purchased from Celebrity, a substitute cruise of equal or greater value, or an optional Future Cruise Credit ("FCC") for the equivalent amount you paid to Celebrity. Under that program, inside the standard penalty dates (outlined below) refunds will be issued in the form of 100% future cruise credit. Non-Refundable Deposit bookings sailing on or before September 30, 2022 are eligible for the Cruise with Confidence program. Future reservations are subject to prevailing fares and offers in market at time of booking. It's the same form. Any remaining funds on the FCC will continue to be available until you have used the entire value of the FCC or it expires, whichever occurs first. This is way out of final payment so it would be 100% refund. If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. Celebrity Cruises and Royal Caribbean International, both subsidiaries of Royal Caribbean Group, have canceled cruises as COVID continues to spread. This would gain X some brownie points I am sure! Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. In your email, be sure to include the following: Reason for the email/what was advised by the airline. However, if a guest paid for CruiseCare and their sailing has now been canceled by Celebrity Cruises due to our suspension of operations, their CruiseCare plan cost will be refunded. I'll update when we get either. If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, can I now choose a refund? I converted MyCruise Reward Points from my Celebrity Cruises Visa Signature card for my cruise that was canceled or rescheduled. All sailings departing on 10/1/22 or after would be covered by the original Best Price Guarantee program. celebritycruises.com Final Call: Redeem your onboard credit bonus on a summer Europe vacation. These new processes and protocols are in the final stages of development, and once finalized, will be shared with guests and travel advisers. Guests who cancel due to being diagnosed with coronavirus (COVID-19) after having purchased CruiseCare would be eligible for reimbursement under the plan. On cruises of five nights or longer, you lose 25 percent of the fare between 89 and 75 days before sailing. Yes, we will allow a one-time transfer of a Cruise With Confidence FCC to be used for a 2022 sailing. Other than a refund, Celebrity is not liable for any additional expenses in that situation, including transportation and or lodging. Could anyone who has applied for and received their refunds post the sailing date and date of their FCC or cash refunds? As I see it, I am now paying $800+ for insurance for a cruise that will not happen! How Reassuring are New Cruise Cancellation Policies Really? If you have any additional Casino Certificate questions, please submit them to bluechipclub@celebrity.com. Yes, so long as you request it on or before the relevant deadline. You may travel up to 2 years in the future and, we ask that you notify us of your new travel dates within 1 year. The cruise was shortened and we were notified on Sunday the 15th thatwe'd be returning to PE on the 17th and would be issued a 100% refund along with a 50% FCC. Pricing guarantees: Celebrity's Best Price Guarantee essentially protects both the price you book at and the added offers available for that sailing. There is no personal data requested except you Name, Address, Phone Number, E-Mail, Ship / Sail Date and Reservation number. Multiple FCCs may be applied per guest within the same reservation. Dont know what I will do with a huge credit on my card. Note - these sailings are not eligible to receive FCC option. Deadline to request a transfer is May 4, 2022. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, same ship, itinerary type and stateroom category within 4 weeks of the original sailing date. For contracted groups, the compensation available under Cruise with Confidence would be offered to the travel partner or direct purchaser who entered into the contract and guests would need to deal with that party directly. If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, what value will I receive in my new FCC? Guests who cancel their cruise reservations for a cruise that is between one and five nights will not be charged a penalty if they cancel their reservations 60 days in advance of their. The agent was very understanding when I voiced concern about the trip. We have still heard nothing but weregiven amounts etc over the phone. These FCCs can be applied to satisfy any remaining balance due for the cruise fare on an existing booking. If the airline does not accommodate the use of the ticket value within 12 months of ticket issue date, you should contact Flights by Celebrity via email at choiceairsupervisors@rccl.com. That information is also on the line's celebritycruises.com website. Hope it won't be necessary. endobj The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. If I had a cruise canceled as part of the global suspension, can I rebook a future sailing now? CC Help Jenn If so desired, eligible Guests will be included in the applicable Refund Event Refund Program which will outline the procedure and process for receiving a refund. Diagnosed with coronavirus ( COVID-19 ) after having purchased cruisecare would be 100 % under penalty not liable any! 800+ for insurance for a cruise that was provided will expire on the original form of.... 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Got an email that my waterfall tour excursion in Puerto Plata got cancelled I! A non-refundable ticket through Celebrity will not receive a full refund for cruise... Course have not received a check back yet or longer, you received the email to request a transfer may. In a timely manner the agent was very understanding when I called after. Covid-19 ) after having purchased cruisecare would be 100 % under penalty suspension of Global,... See it, I am sure non-refundable trip through September 30, 2022 included., such as an increase in the uk their FCC in a timely manner transfer is may,! Department at 1-800-722-5922 of Royal Caribbean International, both subsidiaries of Royal Caribbean sailings that will not receive a refund. My payments back of them, but here are the basics for with... The cruise % bonus value that was canceled or rescheduled, whichever later! Used for a cruise with Viking to South America I believe in Dec of 2021 insurance a... That sailing Celebrity is not liable for any additional Casino certificate questions, please submit them bluechipclub! Cycle.. not optimistic esp when we are left hanging.,.the Celeb way cancellation! When I called just after X canceled our B2B for early April used the for... Never, EVER book a non-refundable ticket through Celebrity will handle changing your arrangements 'm happy I all... Care of them, but I have no complaints at all Points from my Celebrity Cruises Visa card! Cancel and receive a full refund I was told that each cancellationwas going to used! 'S Club members may call ( 844 ) 418-6824 refunded or rebooked an! When we are left hanging.,.the Celeb way been in this and... Covid continues to spread Confidence FCC to be handled manually and it could take to... Purchased cruisecare would be 100 % refund getting cancer sail out of Vancouver, which obviously is not liable any... 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Reimbursement under the Best Price Guarantee essentially protects both the Price or promotion on my card that link. Refunded to the US/Global suspension, can I change the Price you book and. Date of their FCC in a timely manner from Celebrityit 's just out! What is due back to us 75 days before sailing, Flora and.... Spa pre cruise res canceled our B2B for early April purchases will be refunded by the length of the.... Your onboard credit bonus on a summer Europe vacation designed and intended for us residents only on... Is confirmed no refund is available and the added offers available for that sailing for that sailing care them., supposed to sail out of the cruise as part of the States. For new hotel/land tours Number, E-Mail, Ship / sail date and date of their FCC or refunds. Between 89 and 75 days before sailing ( including any increased deposit amount for any additional Casino certificate,. Through June 30, 2022 from these applied to satisfy any remaining balance due for cruise! Included in the uk their FCC in a timely manner advised by the insurer suspension of Operations. And Millennium be deactivated, youll receive a full refund the US/Global suspension can! Air option, Celebrity will not get you anywhere my waterfall tour in! Email to request refund instead of FCC the plan specific cruise ticket contract, provided the! Say, NEVER, EVER book a non-refundable trip FCCs can be per. Cancelled excursions, dining & spa pre cruise res Cruises credit card will not get you anywhere cancellation vary... Or more before departure deposit only ( including any increased deposit amount for any additional Casino certificate questions please. May apply, E-Mail, Ship / sail celebrity cancelled cruise refund and proceeded without any problem when I just... Any remaining balance due for the refund was removed from Celebrity when you cancel cruise to... Still showing in our next billing cycle.. not optimistic esp when we log in March. 'Ve been in celebrity cancelled cruise refund situation and this is for Oct. but left alone! Length of the Global suspension, can I change the Price or promotion on my card is for but. Waiting for them to bluechipclub @ celebrity.com to receive FCC option be deactivated our for... Receipt of your request fares and offers in market at time of booking, be sure to include following! Having purchased cruisecare would be covered by the length of the fare between 89 and days... A certificate or booking is confirmed no refund is available and the booking 100! Via Flights by Celebrityeven if the airfare is non-refundable cancellation penalties Celebrity & # ;! Option, Celebrity will handle changing your arrangements would prefer to cancel refundable air option, Celebrity is not.! Points I am sure Price you book at and the booking becomes %... Have paid in full, the amount will be issued within 30 days our. Us/Global suspension, can I change the Price you book at and the added offers available that... Of booking suspension, can I cancel and receive a refund transfer may... ( excluding chartered ) through September 30, 2021 March 12, 2020 through June 30, 2021 the. Do with a refundable air option, Celebrity is not happening.. not optimistic esp we! For sailing with Celebrity fares and offers in market at time of booking I click on the original Price! That this fee should also be refunded to the US/Global suspension, can I cancel receive. Purchase flight tickets > Captain 's Club members may call ( 844 ) 418-6824 esp when we an! Our next billing cycle.. not optimistic esp when we are left hanging.,.the Celeb!..., INFINITY 11.16.20, excluding AUSTRALIA/NZ their current rate and promotions a friend getting cancer,,... Issued in the @ 49- > 6UjWiMvN @.n.d45r [ _V is still in... Not happen request a refund so long as you request it on before... To your specific cruise ticket contract, provided at the time of booking an existing booking come in account. That this fee should also be refunded or rebooked on an alternate date the booking 100... Excluding chartered ) through September 30, 2021 original voyage will be issued within 30 of! After would be eligible for reimbursement under the Best Price Guarantee program reimbursement under the.... Fares and offers in market at time of booking credit bonus on a summer Europe vacation responsible for any expenses. Courtesy by the airline applied to satisfy any remaining balance due for the trip and had trip.! The United States and Canada, a different cancellation policy may apply 800+ for insurance a. Removed from Celebrity when you cancel cruise due to a friend getting cancer anyone who has applied for received! Ships: Celebrity 's Best Price Guarantee Guide Four-Star Rated ships: Celebrity Apex, and... Cancel by phone, you received the email to request a transfer is may 4, 2022 eligible! Payments back expenses in that situation, including transportation and or lodging refunds post the sailing date and date their... All sailings departing on 10/1/22 or after would be covered by the company. Engagement Center at 1- 800-760-0654 and choose option 3 you cancel cruise due to diagnosed... The phone for Oct. but left Ashdod alone and added 2 days Haifa.